Bought my watch at the Trafford Centre as a 50th wedding anniversary present and purchased insurance cover at the time. Took the watch to my local shop in St Helens where the service from all the staf... See more
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Whilst I was out shopping I lost the back to my earing. Ordinarily I would have removed both of the earrings but I was on my way to a friends retirement party so wanted to keep them in. I went into H... See more
Amazing and helpful staff. Very cheery even on a Friday morning.
Company replied
Why do you advertise rings, and not one store has them in, 🤮
Company replied
Company details
About H.Samuel - St Helens
Written by the company
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
10 Palatine Arcade, WA10 1BN, St Helens, St Helens, United Kingdom
- 01744730530
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Discount cards
Very good service, but only after i fully made my purchase was I asked about a discount card. I have a blue light users card. Was then told had I produced it I could have got 15% off my purchase....but was too late as it had already gone through the till...I felt a little frustrated at this.
Could have asked me prior to buying. I spent over £350.
Great service
Great service, friendly staff made us feel very welcome. The lady dealing with us couldn’t have been more helpful.
Efficient service in store
Efficient service in store. Present for my wife. She liked what i bought, so all good!
Willow tree figurine
Bought Willow tree figurine, beautiful gift & on sale so better still.
Anniversary gift
The lady who served me was called Helen. She was lovely , helpful and sensitive too. My gift was for an anniversary gift, for my Sister in law and my late Brother. I still wanted to get a gift as it would've been there 40th Anniversary. She listened to me with love
Emma was very helpful and efficient
Emma was very helpful and efficient.
If more shops had staff as pleasant and as good as Emma shopping would be a lot easier.
Thanks again for you help Emma.
Amazing service!!
Absolutely love going to this store in St. Helens, all the staff are always to welcoming and helpful!! Even thought I had ordered online and had the product delivered to store they couldn’t of been more helpful
Helpful and a pleasure to purchase from
Excellent service very helpful staff and they go that extra mile to help you ..
Highly recommend and they are so polite and know what they do best by giving you the best advice and service available..
Dont believe me till you try them outstanding..
Good friendly service
Fantastic customer service
H Samuel especially the manager Helen…
H Samuel especially the manager Helen and the staff who dealt with our purchase at the St.Helens branch were very polite helpful and honest in their help..
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