I want to thank very sincerely the manager Paris (who I don't know and never met before by the way!) I had a quite complicated request for the enlargement of two rings that were different sizes b... See more
Location
Switch location1 & 2 Elmsleigh Centre, TW18 4QB Staines Upon Thames, Staines, GB
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See what reviewers are saying
Visited the Staines store today for advice on cleaning my jewellery. The Supervisor there, Hannah, was super knowledgable quickly told me some of my items were white gold and not silver as i'd orginal... See more
The Staines store was very helpful on the phone, indicating immediately that they didn't stock the product I wanted in that store. They were able to tell me a nearby store location, and also mentione... See more
Absolutely pathetic service, went in on Friday, ordered a watch and paid for it, the young lady said there were 3 in stock and that i can collect it on Tuesday morning, went it today(Tuesday) and gues... See more
Company details
About H.Samuel - Staines Upon Thames
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
1 & 2 Elmsleigh Centre, TW18 4QB, Staines Upon Thames, Staines, United Kingdom
- 01784451822
4.6
Excellent
34 reviews
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Customer enquiry
I sought advice in this branch re returning online purchases. The assistant was courteous, and gave me clear advice.
June 22, 2021
Excellent Service
I bought a watch from H Samuel in Elmsleigh Stains. The service was excellent and Steve (the sales manager) was very helpful in particular.
June 18, 2021
Unprompted review
Obtained information and advice and…
Obtained information and advice and demonstration prior to purchase Handled efficiently and quickly. Thanks you to your assistant No problem Happy sales and outcome,
May 27, 2021
Greeted in a friendly way
Greeted in a friendly way. Served well and with a new watch strap. Thoughtful sales assistant changed the buckle over as the watch was silver and the buckle gold; without prompting! Impressive.
May 21, 2021
Super quick arrangement of ring…
Super quick arrangement of ring enlargement. Got ring back in 5 days. Very impressed
May 20, 2021
So helpful with my purchase.
So helpful with my purchase.
Would definitely recommend the one in staines
May 20, 2021
Cleaning Rings
I took my wedding ring and sapphire ring into my local H Samuel store to be cleaned. The manager who served me was really helpful. He gave me a quote of how much it would cost and said the rings would be ready within the hour. I returned to find the rings ready and looking like they we new. I was very pleased and will certainly use the store again.
May 13, 2021
Very quick service
Very quick service. Bought a gents ring which had to be ordered due to needing larger size. Was told likely to be 5 days but received text to say item was in store following day. Very happy with service.
May 13, 2021
We're helpful staff
May 12, 2021
I was really pleased with the service I…
I was really pleased with the service I received and the young lady who served me was so helpful as I ordered a ring but the size was still too big and she arranged for another to be delivered to the shop
May 11, 2021
Staines staff member was excellent
Staines staff member was excellent. We give her 10 out if 10 and have had her help us with our ourchases more than once.
May 11, 2021
Went into H Samuel in Staines
Went into H Samuel in Staines, very helpful staff. They gave me the time to just browse before showing me various items. Plenty of choice for any budget. Will definitely be shopping there again.
May 11, 2021
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