I went along this morning ( Thurs 18th Dec ) with my daughter to buy a watch for my grandson's birthday.We arrived 10 minutes early for our 11am app with Kim,who was looking after another customer and... See more
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I purchased a really nice little gold bracelet for my wife's birthday for just under £100 very thin light weight. Nothing wrong there, but I did think being offered a voucher for £25 of my next purch... See more
My experience was great at HS Samuel Sutton. Manpreet was extremely helpful when I was struggling to choose my mums gift. She gave me a 10 percent discount and was extremely nice when I changed my min... See more
H Samuel in Sutton.. the ladies were absolutely amazing.. very pleasant and so helpful.. we had a discount which was fab. We will definitely be returning when we are looking for something In particula... See more
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Company details
About H.Samuel - Sutton
Written by the company
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
128 High Street, SM1 1LU, Sutton, Sutton, United Kingdom
- 02086429081
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Super product excellent service
Necklace
Fantastic customer experience. Member of staff very helpful in helping me choose a Eternity ring for my wife. Much appreciated.
Very friendly and helpful staff
Very friendly and helpful staff. Treated us with respect. Showed us the watch straps on offer then went away and fitted them both for us. Even apologised for keeping us waiting which wasn’t necessary as she was doing her job, but was appreciated.
Very nice visit and would use again.
Great customer service
Great customer service, the ladies very knowledgeable and professional. This customers service allowed me to purchase confidently, knowing I would not regret it after
The customer assistant Kim was amazing…
The customer assistant Kim was amazing and patient in helping me pick my wedding rings
Wonderful
The lady was so helpful when buying my dad a birthday present. The experience was so easy and wonderful. Would definitely shop again in the store.
Was easy to purchase online
Was easy to purchase online. Was kept informed of all updates and when order was in gad e mail straight away saying to collect - Brilliant
Customer service
Service was fantastic couldn’t be more helpful was a pleasure to have popped in to get my wife a new watch
I had to return a ring where the…
I had to return a ring where the diamond had fallen out and was sorted out by an absolutely lovely lady called Elaine in your Sutton branch, I honestly couldn’t have been treated better, she was so kind and friendly I would recommend her to anyone
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