Online and in store, I am impressed with the quality of customer care. I must particularly highlight Lydia in the Wood Green store for her customer service and professionalism. She went above and be... See more
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I visited h.samual in woodgreen on Sunday 3rd of July,to repair my dad's watch where he had a recent fall and broke the strap. A lovely man by the name of Mo, not only did he repair the watch he als... See more
The service I've received at many visit was a excellent service as well as Nick the sales rep always find exactly what I want plus more. Nick is an asset to this branch as I go to many other store and... See more
Purchased a watch online for my grandson. Picked it up by click and collect in store. When I opened the case one half of the strap was not even attached to the main watch face... I took it back to the... See more
Company details
About H.Samuel - Wood Green
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
3 Cheapside, High Road, N22 6HH, Wood Green, Wood Green, United Kingdom
- 02088882703
4.3
Excellent
12 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Online and in store
Online and in store, I am impressed with the quality of customer care.
I must particularly highlight Lydia in the Wood Green store for her customer service and professionalism. She went above and beyond to help me with an order and solved my issue promptly.
April 29, 2024
Unprompted review
Great service
I visited h.samual in woodgreen on Sunday 3rd of July,to repair my dad's watch where he had a recent fall and broke the strap. A lovely man by the name of Mo, not only did he repair the watch he also went the extra mile and cleaned it thoroughly for me. I am very grateful, and happy with my excellent experience.
July 4, 2022
Unprompted review
The customer service was excellent…
The customer service was excellent thank you for the commitment and hard working specially Mr Nick for his dedication and and the rest of the stuff for helping us to get what we want. God bless
December 9, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst experience EVER. Incompetence and ignorance at its best.
Horrible experience. Bought a collect in store item. Turns out my item was sold to someone else. Fair enough. Contacted customer services numerous times to get a refund. They could not get through the store for 3 days!!!!! Then, I get anm email about collecting my item???? And it turns out I have to wait for the store to return something I NEVER saw to start the refund????!!! I can't belive that I will only have my money in TWO weeks after I NEVER saw the item? At this point I recommend DO NOT USE . EVER. Go to Ali Express . They are on the other side of the world. But much more reliable and honest than the H Samuel down the street.
July 15, 2021
Unprompted review
Reply from H.Samuel - Wood Green
Hi thank you for getting in touch to let us know of your experience if you wish to discuss this further please give us a call on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
Great excellent services and all…
Great excellent services and all questions asked were answered.
July 2, 2021
The service I've received at many visit…
The service I've received at many visit was a excellent service as well as Nick the sales rep always find exactly what I want plus more. Nick is an asset to this branch as I go to many other store and never received this service anywhere else. I'd like to express my appreciation to NICK because he's a amazing and knowledgeable about all the product H. Samuels have to offer. Thank you!
July 2, 2021
Very helpful and polite young man
Very helpful and polite young man. He changed the battery in my husband's watch and fitted a new watch strap.
June 30, 2021
Visited the Wood green branch and was…
Visited the Wood green branch and was served by Mohamad (Mo) he was fantastic and lovely and cheerful plus helped when when my daughters watch was out if stock in regards to me purchasing another. The young lady, Saha (sorry if I got ur name wrong, spcially as I asked for their names, so this was actually a coincidence i saw this trustpilot email!...but) she was good telling me exactly how the watch operated. Mo was even kind enough to write a Happy Birthday message for my 10yr old which made her feel soooooo special!!
June 24, 2021
Very disappointed grandson!
Purchased a watch online for my grandson. Picked it up by click and collect in store. When I opened the case one half of the strap was not even attached to the main watch face... I took it back to the store and they couldn’t fix it saying it was a manufacturer’s fault.. I am not clear how this managed to pass quality control in order to be sent out to a customer.. shocking really. My grandson was very disappointed not to be able to wear his birthday present . I will not be buying anything from here again.
June 23, 2021
Fantastic !!!!!
June 11, 2021
Wood Green branch
The manager at the Wood Green branch was lovely. She was attentive and gave excellent customer service.
May 7, 2021
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