Feeling a bit peeved. I took my ingolsole watch to Worthing Samuels for a battery. Was told it would have to sent away. Paid £35 and after a couple of weeks was told battery could not be fitted as the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I took my husbands digital Casio Watch into H Samuel as he could not work out how to reset it after a new battery was fitted elsewhere. Becky kindly reset the watch at no charge. Becky was very help... See more
Massive shoutout to Tim at H. Samuel Worthing. My wedding band had lost its shape, and he not only reshaped it perfectly but gave it a proper clean too. It looks better than it has in years. Super fri... See more
Popped in the other day with a ring that was misshaped and they reshaped my ring there and then and also gave it a polish and it looked amazing and it cost absolutely nothing great service can definit... See more
Company details
About H.Samuel - Worthing
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
15-19 Montague Street, BN11 3AX, Worthing, Worthing, United Kingdom
- 01903235521
4.2
Great
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to fix my necklace o 04/04/2023…
Went to fix my necklace o 04/04/2023 and my experience was amazing, I felt very well treated, and the service was amazing.
Thanks Tim for the amazing work and for being very professional. I hope you should teach some people the meaning of deal with people. Great for you as a Human being and good for the company reputation.
April 4, 2023
Unprompted review
Went to HS Samuel's Worthing to get our…
Went to HS Samuel's Worthing to get our Wedding Rings from Tim - he was so helpful it was unbelievable - from style help to information about the metals he knows his stuff & is honest with it too! So wedding rings now purchased I went in to get Bridesmaid bracelets and Tim was excellent at helping pick out the right type & at a great cost! Thanks Tim for all your help & I am sure we will see you again soon! Kerry & Graham
March 18, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Feeling a bit peeved
Feeling a bit peeved. I took my ingolsole watch to Worthing Samuels for a battery. Was told it would have to sent away. Paid £35 and after a couple of weeks was told battery could not be fitted as the model was no longer made.Ref:R-13197768-C2BO. After picking the watch up I took it to another watch repairer. Took 10 minutes to fit a new battery. Now it’s working fine.
December 8, 2022
Unprompted review
Reply from H.Samuel - Worthing
Hello Michael
Thank you for taking the time to provide this feedback.
I am so sorry that your watch was not able to be repaired when sending it away. As this was sent back to the suppliers of the watch it was themselves who would have sent it back. Which we do not have a say on. I can only apologise greatly.
However I have pleased that you have been able to get the watch repaired
Kind regards
Luke
Had great service from Tim and the team…
Had great service from Tim and the team at the Worthing branch. Bought some earrings for Xmas for my wife which subsequently broke. Returned them quibble free with a new pair arriving in less than 24 hours . Thank you
January 6, 2022
Unprompted review
Excellent service from Becky
Excellent service from Becky - very polite, helpful and not at all annoyed when I took my purchase back 10 minutes after buying it and changed it for something else! Thank you!
June 24, 2021
I was very pleased with the service I…
I was very pleased with the service I received recently from Dana she was very polite and courteous al through the sale of my watch .
June 23, 2021
Great Purchase And lovely stuff
June 23, 2021
I went in for a replacement wedding…
I went in for a replacement wedding ring. I fell in love with the one I now have and was given 20% off. I was thrilled. I took out 5 years' insurance at an incredible price and managed to buy my husband a watch for his birthday at 60% off. I paid less than the value of the ring for all this. The gentleman who served me was more than helpful.
June 23, 2021
Very friendly and helpful
June 19, 2021
Quick and efficient service
June 18, 2021
The young lady who served me
The young lady who served me , was absolutely amazing I took my kids in to purchase a pair off earrings for there mum and the service was literally second to none and I will be back in the future
June 17, 2021
Excellent service
Polite and friendly service throughout - by phone or in store. Excellent.
June 4, 2021
Very helpful
June 3, 2021
Great customer service
Great customer service. Order only took 3 days to arrive and communication from the shop was really helpful.
June 3, 2021
Happy Shopper
Helpful and courteous staff. Excellent communication re my order and collection. Good price..thrilled with my purchases which were in the sale with an extra 20% off plus £25 off over £75. A bargain!
May 15, 2021
Very good service,everything I needed…
Very good service,everything I needed to know about the items I purchased was explained very well.Staff welcoming and polite.
May 13, 2021
Very polite and we'll trained staff
Very polite and we'll trained staff. Did everything she could to get me the best price possible.
May 11, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.