HSBC UK Reviews 

HSBC suit my needs. I have Debit, Credit and Global Money cards with them. The GM card is particularly useful when travelling as I can load it and convert currencies on the go.
When I’ve had any questions HSBC Chat and Telephone staff have been excellent - knowledgeable and polite.

I have been with HSBC as a customer for more than 20 years. Over the years, I have had very positive and excellent experience with HSBC mobile banking, which is available 24/7 helping to access banking services and a range of products available through the HSCB website. I have thoroughly enjoyed the convenience of accessing my account 24/7 eg for checking my balance, making daily transactions, local and international money transfers, application for products like loans and overdrafts. I receive notifications to keep track of money in and out of my bank account including notifications to read important documents from HSCB. Excellent customer service whenever I call the bank and on a few occasions whenever I choose to walk-into the bank eg for consultation on mortgage advice and investment opportunities available through HSBC.
Highly dependable and user friendly mobile banking service and excellent customer service.

I recently had to contact online regarding travel insurance claim. I was able to fill the form & upload relevant documents.
There was a delay in processing but was kept informed about the delay. When the agent phoned to confirm something she was professional and understanding.

Good product, decent features, challenge with support staff. Different staff will handle same case differently but mostly helpful.

It makes banking easier and accessible to check all financial transactions. Additionally you can bank any where you are.

Always well looked after by HSBC. Have been with them since their takeover over of Midland Bank, which was my first bank account ever opened. I would have to be pushed to move to another bank.

My card application was easy to fill in and a decision was made virtually instantly. Excellent in App service.

Very disappointed that this great( supposedly) bank put out an ogfer to move a bank account under switch scheme....i complied with all conditions and they have not honoured it at date they said they would....see my chat from your website to confirm.

Extremely disappointed in your service and how i have been treated.

I’ve had a generally positive experience with HSBC UK. The online and mobile banking services are easy to use, and everyday banking is straightforward. Customer service has been helpful when I’ve needed assistance, although response times can sometimes vary.

The range of banking services is convenient, and I appreciate having everything accessible through the app and online banking. There have been occasional issues, but overall I’ve found HSBC UK to be a reliable bank for day-to-day banking.

Overall, a solid banking experience with good digital services and a wide range of products.

In today’s climate banks are offering money to switch banks.
Myself and wife switched to hsbc and we soon found that customers service was second to none, going into different hsbc banks the service you get is no different from going into your own bank the staff are on the ball
Politely no hanging about, that’s why they get the 5 star.

I went there to get my physical statement and I was welcomed with a warm smile later on the service was super quick and they helped me thoroughly and she was really professional, on time& quick, I would highly recommend.

Excellent online banking app, it’s easy to use, reliable, and makes managing my account really straightforward. I also received the promised perk before the deadline after completing all the requirements within the two-month window. Everything was clear and hassle-free. Very happy with the service!

I have had to work with and use a number of departments within HSBC. I can’t fault the knowledge, professionalism, patience and attitude of every HSBC member of staff I have come across.
I have always had a positive outcome to any issue HSBC has addressed for me.
I appreciate how seriously HSBC takes the security of its customers and feel I am in very safe hands.
I also welcome the rewards offered through it’s Premier Lifestyle programme and have happily benefitted from some lovely treats.
Thank you HSBC - you look after me so well.

I done a balance transfere because of their v competitive offer the switch went v smoothly
I had a problem making a payment once account was set up but this was quickly sorted by one of their agents I am v pleased I opened my account

customer service is spot on,cant fault this bank at all

I Love HSBC The Staff Are Very Friendly

I have been with HSBC for very many years when they were called Midland Bank. They have always been helpful understanding very professional i would not bank with anyone else I know my money is safe. My wife also banks with HSBC and is also very happy with them

Great bank easy to set up friendly staff 9 outta 10 for everything

I switched bank to HSBC but never received my switching offer. Then applied credit card via Martin Lewis website. After asking for 6k credit limit I was sent credit card with 1.5k. I would avoid

HSBC UK has a very nice and smooth app and great service. Fast, secure and easy to use. Love it!