HTC Reviews 

Just received bill for early cancellation fee. Never told about any early fees when signing up and feel penalized for selling my home. My house (unfortunately by HTC standards) before my one year and I moved somewhere that HTC is not offered, so they charged me. Who does that? I will NEVER recommend them to anyone.

Bad company: HTC
I paid a few thousand pounds last ten year for HTC phones, but onCe HTC sold their team to Google, HTC stopped it's support website, what a shameless company, they sold their soul.

I live in conway area and called this morning about my cable, chat with Jonathan about the problems and 20 min after that he sent mr. Anthony who did a great job for fixing what the problem was, thanks guys and keep up the good work.....

Great phones and work good

I bought my Cosmos last year - nearly 6 months in I had to send it for repair under warranty. Nothing like talking to 5 different support reps, but eventually after a month and a half, I had another vive sent back to me. It was a refurb that had a loud dying fan - sent that back and they sent a new one. Now I ran into new issues. 7 support reps that ask the same questions and never read what you type then, in the previous emails that another rep saw nor the attachments you send. They hound you to death to repeat the same useless steps over and over and insist your computer is the issue.

Now they won't repair my vive which is in warranty but they say it isn't and won't provide proof. Coincidentally, I can no longer find my registered cosmos anywhere. Did they delete it? where is my information? Now I have a useless broken vive they won't repair because they stretched out my warranty date over the course of several emails wasting my time so my warranty would lapse and they wouldn't have to repair it. Very smart. But my lawyer is going to enjoy this one and I'm going to slap this experience all over the damn internet. I have all the proof and all the emails.

PERIOD

The support team is AWFUL. The products are AWFUL. Go with a valve index instead. Best there is and ever will be.

Rotten. Got Viveport Infinity trial. Unsubscribed immediately by cancelling the ongoing payment renewal on their site. Surprise ... Money came off anyway. £107.98. "Sorry we can't issue a refund"..... WHAT!?? .... in this current climate, when everyone is struggling, you can't display any kindness? They steal my money (I did cancel AS SOON AS I ACCEPTED TRIAL) then they don't have the integrity to refund ... how hard is it to show decency and compassion to a customer when the world is in crisis. If they had taken a month of payment and refunded the rest that would have been a fair compromise ... but no ... this greedy cynical company take a years worth of charges for a service I told them I wouldn't be using. Greedy, useless, unsavoury, mercenary weasels!! Guys, don't even sign up for the trial.... you'll get stung .... stung bad!

They have removed the only service I liked about htc, no more themes store so htc is pretty much a pointless phone for me with no personalization anymore, htc where did you go so wrong. Very very disappointed 😢. Samsung time

I noticed that the last security update on my phone was before I bought it, it's going to be 3 years now!
I have been writing to HTC everywhere I can for over a month and no answer.
The website is useless, can't get anywhere with my question.

My address kinwat 431804
Mominpura rameshtokies kinwat
Landmark rameshtokies kinwat

PLESE sent me smartphone on this address

NB: When, on their website, it doesn't say that stuff is out of stock, and lets you add it to a cart and order it and all, that it is entirely possible that that is what we normal people in the rest of the world term...a lie.

Placed an order on the13th of August, received no confirmation. Patiently waited two weeks (be patient, we're in the middle of a pandemic, after all), emailled HTC to discover parts are not expected till the middle of September! I can expect delivery before October! Yippee!

BY FAR the worst company I have dealt with in the past 15 years. Christoper Collett who claims to be the head of Customer Services is the most incompetent and rude staff I have come across and you can see why HTC is struggling when they employ people like him. My phone blew up and it was clearly a manufacturers fault. It took HTC numerous months to admit fault and repair the phone. They sent me the phone back with no charger and they owed me compensation for losses incurred which they agreed to pay but then later changed their mind. Chris has now closed the case saying no further action will be taken. I hope this company ceases trading and stop manufacturing phones or even providing a service for that matter. It's the staff that make the company what it is and that is clearly reflected at HTC.

Faulty HTC U12 with the volume button not working. Volume goes right up for no reason. Can not use the phone for music while walking as the volume keeps going right up as soon as the phone is in the pocket. Sometimes the volume goes right up when the phone is actually not touched at all. I have been buying HTC phone since the very first ONE they have made. Always been happy until this one. The engineer who is responsible for this fault should not be allowed to work at all. What a real shame! Customer service said they can't help because the phone comes from Taiwan. Could not believe this. Anyway, I hope HTC will not produce anymore phones ever again.

Hands down, the worst customer service I have ever recieved and I have dealt with numerous companies across different industries. The staff lack intelligence and have no clue how to resolve a problem. After 3 months of emails and phonecalls back and forth, I asked for the complaint to be escalated and got a call from Christopher Corlett who was apparently Head of Europe. He failed to resolve the issue and was rude in every phone call. I asked for his email address and he gave me the wrong one each and every time. When I told him that I kept receiving delivery failures he stopped responding to me and 1 year later the complaint is still ongoing and the customer service staff do not have the ability to read through previous messages which is their daily job. My HTC One blew up and caused my charger to blow too. I lost all my data and HTC refused to repair it despite knowing full well that it was a manufacuring defect. Will never go anywhere near a HTC again.

Two days after I received my Preworn-HTC Vive (499e), I issued refund but now 45 days later, still don't have my money. The support says it can't give me any information on my refund status without having a reason. Now I don't want to sue them or take a lawyer, because it would take a long time and many appointments. Please help me

Unable to get a refund after they cancelled my order (as not longer shipping to UK). Order HTCEXDEUP-0119610

Viveport Infinity: Refused refund after I was unable to cancel subscription.

Cancellation process would leave one to believe subscription was cancelled. But apparently not. They charged me and refused to even discuss issue. I had no interest in the services they provided (hence cancellation) all it has done is left me out of pocket. It is simply unfair.

Theres nothing I can do.

2 years on never bought a htc product and never will again, I refuse to give money to this company. I'm still not sure why the cancellation didn't go through some sort of REST error maybe, either way it is VERY evil to charge me when I did not use the service during that period at all.

edit 6 years later still not buying htc products.

I'm your fan, and I think I have all your models

HTC Vive EU online and customer care is something you never want to go through. I ordered an item and then needed to cancel after 10 min. The package is lost in UPS, no ownership and no refund. They cannot follow up on orders, and cancellation process. System is only chats. UPS cannot reach back to them, my package is abandoned, so I paid, nothing delivered, package return lost and no refund. 27 days dealing with this issue no resolution.

Please read the conversation below.
I own in the family 4 HTC phones. I am going to convince all my relatives and then every single friend and in the blogs never by your HTC products ever again. It is the dumbest and most useless , stupid support I ever had in my life. I am very regret to own yr phone. Not because it is bad , but because who is behind the HTC. Useless , dumb, heartless people. Including this Lourdes L. from yr online chat support team

Have huge problem with HTC a9. it starts and shutdowns right after i have done the full software 2. Have huge problem with HTC a9. it starts and shutdowns right after i have done the full software 2.16 and 2.17) and android (7) updates. Can u help roll back to android 6 or fix instability between Play services and play store? 2 phones . the same . 1 works the other one doesn't. :(
Lourdes L. joined the chat
Lourdes L.
Hi, Val! Good day! This is Lourdes L., your personal Customer Support! How are you doing today?

you can make my day better. I already spent 2 days fixing my phone. no luck
Lourdes L.
Oh. I can imagine how the frustration that you are feeling right now. I do understand the urgency to have this fixed right away. Not having a phone working properly is quite an inconvenience to you. I am here to help you and I can assure you that. But I would need to gather details first so that I may assist you properly.

yes please
Lourdes L.
May I know the following information? First & Last name: Phone number: IMEI number:
You can get the IMEI number by dialing *#06# or by going through Settings> About> Phone identity or on the Sim tray or in the original box on your phone.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Lourdes L.
Thank you so much for providing your details. We will now proceed to your concern.

i have done many factory resets. but as soon phone starts updates it starts crashing, unless i disable playstore
Lourdes L.
That's a great initiative. Good thing that you have some ideas of fixing faulty phones but no worries, we do have a very effective troubleshooting step to possibly fix your concern.

plz help
Lourdes L.
But before anything else, I would like to set your expectations that if ever the troubleshooting steps will still not work, I'm afraid we can no longer repair your phone in our service center because it's already an outdated device. The service was already discontinued.
But no worries, I will do my best to help you out. Are you ready for the steps?

it seems not hardware, but simple SW issue. PLZ do not reject and plz help
i'm ready
Lourdes L.
Here's what we are going to do, we will perform Wipe Cache Partition.

I did that
Lourdes L.
Wipe Cache Partition is an effective troubleshooting step if a device has a performance issue after a software update. I will send the steps now.

I have done it many times
it doesnt fix it
Lourdes L.
Oh, do you mean you already performed wiped cache partition? May I know how did you perform the steps?
By the way, may I know if you are using wifi when you update your software?

yes Wifi
Press and hold the volume down button, then power up the device while keeping the volume down key pressed. When u see HTC release. The bootloader on HTC devices is referred to as “fastboot mode.” then
recovery mode,
then clean cash
i alsi tried the factory reset
Lourdes L.
Alright, I understand that, thank you for that additional information.

as soon the Store gets updated, it crashes Services and they both incompatible and crash my phone
the phone works on the oldest versions.
or the nearest i combination i could test is good as Services: 10.2.98 nodpi Store : 10.5.33
Lourdes L.
How about safe mode will you able to perform that as well?

this 2 guys fight each other and crash the phone
Lourdes L.
Do you mean you already visit a service center near your place?

yes . i tried it. If that 2 guys above updates , the crash. The phone has no additional SW. It is right after the fact reset
NOOOO
2 guys are STORE and SERVICES
i there a wo

I want you guys to have a come back in 2020 ok . Listen I know exactly whats wrong . You need a peters camera setup. Then bring back the dual front speakers Because we aren’t bezel less so this year bring that baby back. Big battery. Colours were the only thing perfect. New screen and latest snapdragon ok. And give us 8gb and 128gb or 12 gb 256gb versions. One the normal one and the other called the “ultra” like I think call your phones like htc elite and the more powerful one the htc elite ultra. Ohhhhh that’s what I want and keep the price lower than 1200$ thanks plz come back