Hard To Find Records Reviews 125

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I haven't shopped at HTFR for years. Ordered a 12" at very good price, couldn't find the link on there website to track my parcel, the vinyl was quite dusty when received but overall was in VG conditi... See more

Rated 5 out of 5 stars

Bought a record marked as VG+ and it’s absolutely immaculate. Was a birthday present for my OH and he was so impressed at the perfect condition, he’d never seen such a good quality 2nd hand outer. Cus... See more

Rated 4 out of 5 stars

I've always been into HTFR. Ordered a 12" at good price. But the Vinyl was dirty & moldy from previous owners fingerprints, I'm guessing. I know it was secondhand, but it would be nice to receive it c... See more

Rated 5 out of 5 stars

The largest selection of vinyl on the planet!!! Competitively priced and great quality. Shipping is very fast. Truly buy with confidence.

Company details

  1. Music Store
  2. DJ Supply Store
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Two orders. Two fails. Avoid :-(

First order I was sent the wrong vinyl. HTFR agreed to send me a replacement. Again they sent the wrong one! Finally got a refund. Clearly no one checked these vinyls before they went out or when they were listed.

Second order the vinyls were filthy dirty and no where near the grading. Clearly no one checked these vinyls before they went out or when they were listed.

I sent photos and was told to clean them. Or I could return for a refund but I would have to pay for the postage prior to return. No way! None of this is my fault. I guess I will have to persue via PayPal.

I am afraid I won't be using again. From my experience they are not taking care over listing, cleaning and despatching.

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

I recently purchased Vinyl Records from…

I recently purchased Vinyl Records from Hard to find Records UK spent about 200 Euro DHL was courier 🚚 company I’ve been useing HTFR records over 15 years revenue and customs have pulled my records and want 75 year to release them this has never happened me before leaves me thinking is this new normal now when I buy records from Uk it’s unfortunate this has happened otherwise hard to find records are Brilliant company to deal with 10/10

April 15, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Been using HTFR on and off for about 20…

Been using HTFR on and off for about 20 years now, only once had an issue that the wrong record was sent but same artist and label so did look identical, good after care though and was quickly sorted with no hassle to myself, occasionally they might need a quick clean up but records and dust will always be a thing. Other than that the actual condition has always been as described, shipping is always quick and reliable and never had any problems, would absolutely recommend them and I will continue to use them myself.

March 26, 2026
Unprompted review
Rated 2 out of 5 stars

I accidentally ordered 2 of same…

I accidentally ordered 2 of same product (partly due to HTFR clunky shopping cart app when using phone) and emailed within 2 minutes to request a change. Unfortunately the email was never responded to and order quickly sent. I only received a response when using the Contact function on website.

Order did arrive very quickly however

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Revival - martine giralut

Just discovered this site by chance, and ordered some records that I couldnt find anywhere else.
Great prices and good variety. Excellent Customer service, good packaging and delivery.

Thank you.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent communication and customer service from the guys at Hard To Find Records. Contacted by phone and email, great via both. I wanted to add a record to an order I placed online, was no trouble at all from both ordering and payment perspective. Delivery was also extremely quick.

Not the first time I've bought from HTFR, and won't be the last.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Nice people, good records

When I first discovered HTFR (after stumbling upon a sticker of their on an old record I'd got from eBay) I was apprehensive as the images of the records on sale aren't the exact record they are just general images, and you have to go by their grading on the item. This is different to eBay/in person digging where you can really size the record up as to what you're prepared to pay for it. I must say their grading is fair, I've only ever had one issue and that was dealt with fantastically and they offered me replacement vinyl.

They're always getting new stuff in (that I always seem to gobble up - sorry for the almost weekly orders guys...) They ship super quickly and use reliable shipping services that arrive safely.

Perfect every time really. Thanks guys

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Record

Top service. Would definitely recommend htfr
Arrived super duper quick.
Thanks

April 29, 2021
Unprompted review

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