Humble Bundle Reviews 2,118

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, frequently encountering issues such as "keys are temporarily exhausted" for items they had already paid for, and some even reported that purchased keys were later removed or had expiration dates added without notification. Reviewers also found the customer service to be unhelpful or non-existent, with long response times, generic replies, or tickets being ignored. People also reported problems with payment, including being double-charged, unexpected subscription charges, and declined payments despite using valid methods. Additionally, many felt that the prices were no longer as competitive as they used to be, and some expressed concerns about pricing and value.

What people talk about most

Product

Clients share negative opinions on product, frequently reporting issues with game keys. Many reviewers state... See more

Customer service

Consumers find customer service to be negative, with many reporting it as non-existent, slow, and unhelpful.... See more

Payment

People report negative experiences with payment. Many customers express frustration over unexpected charges,... See more

Price

Reviewers highlight negative aspects of price. Many customers report being overcharged, with instances of... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report waiting weeks or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Formerly great, but now giving out keys to second sites, which are out of stock. Support hasn´t answered yet (10 days, 7 workdays) . Based in USA they can probably ignore consumers rights. Maybe... See more

Rated 2 out of 5 stars

It used to be great. But ever since IGN bought it the quality kept getting worse and worse... First the quality of bundles reduced, then they added fodder to it. And the support used to be nice but w... See more

Rated 2 out of 5 stars

Used to have a nice rhythm. Reminder email about choice, I check, I decided to pause, or not. Then the reminder emails stopped and two months in a row I've been caught out with the payment. Not say... See more

Rated 2 out of 5 stars

I mostly like Humble Bundle, but I really hate getting a message that says that 'Keys are temporarily exhausted for this product'. Had it been a few games then I guess it would've been somewhat o... See more


Company details

  1. Hobby Store
  2. Book Store
  3. Gaming service Provider

Written by the company

Humble Bundle sells games, ebooks, software, and other digital content. Our mission is to support charity while providing awesome content to customers at great prices. We launched in 2010 with a single two-week Humble Indie Bundle, but we have humbly grown into a store full of games and bundles, a gaming membership service, a game publisher, and more.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Pay now - play whenever keys are back in stock

In today's subscription based business model dystopia, companies get a predictable and constant inflow of cash for their product, in the hopes that users will rarely use it, or forget that they even have that subscription. So far so good, as long as you can actually use the service you are paying for, should the mood strike.

The problem is when you pay, but cannot access the product you paid for - sometimes for months at a time. That's exactly the genius business strategy with Humble Bundle Choice - pay the monthly fee and when you wanna actually download the games, the keys are gone for half of them. How is this even legal?

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

I have bought a monthly bundle and the keys are sold out

I have bought a monthly bundle and surprise surprises, some steam keys were not available!!!

They are selling a product they don't have (in a digital world doesn't make much sense).

This has been an issue the last months on several bundles.

Please consider Fanatical as an alternative, even though I am not a huge fan of them. But at least they are transparent and don't do this BS.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Hate Supporters

They’ve recently hiked prices in the EU and Canada and not in the US, showing their true colours as supporters of a regime that is openly against anything most charities stand for. Avoid.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

US Subsidies

This company wants European and Canadian consumers to subsidize the US by raising their prices. This is unacceptable!

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

Raises prices in EU/CA, spares US

They're just not worth it anymore. Now they are also lining up with the companies that are raising prices in the EU and Canada, while the US is spared. Such companies must be avoided. Here you can only vote with the wallet.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Makes EU/CA pay for US foolishness

Foolish company that tries to milk EU/CA customers to coddle US ones. It is rather ridiculous to punish people who are normal and don't tank their economy while rewarding people who sent theirs into the garbage bin.

Do not support these braindead scummy practices.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

WOOOOOOOOOW IGN Plus

WOOOOOOOOOW IGN Plus, yeah no I'll just cancel my membership and watch you slowly die as a company thank you very much.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Just gets worse

The service is getting worse and worse. Regularly don't seem to have enough keys. No key this month for the headline game and still waiting on games from previous months.

April 21, 2025
Unprompted review

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