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Rated 1 out of 5 stars

The worst delivery company ever exist. Very bad customer service, rude driver. Give you half refund after the food was completely ruined and full of mud and no apology from the driver he just left the... See more

Rated 1 out of 5 stars

Ordered a meal and tried to change it from collection to delivery, but the helpline service was done in recorded messages from a chinese women who clearly spoke no English and was Indecipherable. I... See more

Rated 1 out of 5 stars

Placed an order from a cake shop that was a short 400m away. Delivery driver picked up after 2mins. After more than one hour, he still hasn’t delivered it. Tried to call, message and contact customer... See more

Rated 1 out of 5 stars

Signed up with a friend's code and completed an order, but HungryPanda never gave my friend their reward. Emailed support twice over two months about it and got completely ghosted. On top of that,... See more

1.3

Bad

TrustScore 1.5 out of 5

143 reviews

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1.3

All reviews

(143)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First time through hungry panda

First time through hungry panda, It took 52 mins to receive the food: ordered 6:44pm, received 7:37pm. Restaurant is 5 minutes away. However, delivery lady was really nice and apologetic. She emphasized that she waited 30 minutes for the food. Food turned out to be really hot and fresh. I can’t complain.

July 29, 2023
Unprompted review
Rated 1 out of 5 stars

The worst food delivery service I have…

The worst food delivery service I have ever used. The drivers are disrespectful, and don’t care at all that they have your food. I paid $50 for a soup and a snack, the driver picked it up at the restaurant supposedly and for a 10min drive, it arrived 40min later. COME ON DO BETTER

July 29, 2023
Unprompted review
Rated 1 out of 5 stars

Skip this Delivery Service

I ordered my food at 11:15. I was told it would be here by 12:08. It is now 12:42, lunch hour is over, and still no food. It says to click Contact Hungry Panda, right on the confirmation, but of course, you cannot click it. I will not use Hungry Panda again, and they will be refunding my money.

July 11, 2023
Unprompted review
Rated 1 out of 5 stars

If there's a zero

If there's a zero, i'll give it to this company. The food was ready according to the restaurant but the driver hasn't arrived yet . After more than an hour of waiting, I ended up collecting it. Then after 1 1/2 hour, i've received a message that the driver is on its way. After few minutes, it says the food has been delivered. What a scam!

July 8, 2023
Unprompted review
Rated 1 out of 5 stars

Paid for a $50 coupon and added it to…

Paid for a $50 coupon and added it to my account. Only redeemed $21.80 and now the rest of my credit $28.2 is GONE. what a scam HungryPanda is. The phone line has poor, incoherent english. Has an automated line and won’t let you talk to an actual customer service agent to resolve their issue. Automatically hangs up. Email address doesn’t work and keeps going to undelivered. How can an unethical company like this operate? I’d rate this 0 stars if it were and option.

July 2, 2023
Unprompted review
Rated 1 out of 5 stars

Hungry panda is a scam, do not use!

Hungry panda charged us but never picked up the food from the restaurant and it never arrived. Contacted the restaurant and food was ready but they couldn’t book another delivery. So essentially no food and we paid for the food still. Does anyone know how we can claim the money back please? Thanks

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Waited for actual HOURS to get the food…

Waited for actual HOURS to get the food delivery. We called the restaurant and they said the food was just sitting there for over an hour and no one came to pick it up. This service should be out of business. The food arrived after 10PM. Definitely not the time we eat dinner. NEVER EVER EVER use them.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered food to take away and didn't…

Ordered food to take away and didn't receive a notification so the food was cold when I finally enquired myself, directly with the restaurant. Absolute joke customer service that just says sorry and lies about the reasons they failed.

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

do not use them for food delivery

do not use them for food delivery. food was sitting at restaurant as we called restaurant after eta delivery time went over 15mins. ended up re ordering food on ubereats. hungry panda delivered food nearly 1 hour after eta time, chicken was cold. kids ended up eating hot uber eats delivery and cold food ended up in rubbish bin. customer service centre only offered $5 credit. what a joke

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

Food was extremely late and cold

Food was extremely late and cold. Got a text saying the driver was approaching, then watched on the map while they drove all over town with my food for an hour. Customer service says they can only refund me $6 despite a policy on their website that says they will refund you if your food is more than an hour beyond the originally promised time.

February 24, 2023
Unprompted review

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