Hunts Office Reviews 

495
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered a Leap V2, quick ship option, they kept me updated for every step and it arrived without any issues. Chair was already setup to wheel out of the box and start using immediately. Took a while t... See more

Rated 5 out of 5 stars

Excellent service when I visited the showroom. Good product knowledge and made me feel like I was able to find the right product for me, rather than being pushed into something that didn't suit my nee... See more

Rated 4 out of 5 stars

Good selection of chairs to try in the showroom. The website chairs didn't however match completely (office versions are different to home versions in materials and price). The chairs are also price... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, excellent choice of office chairs. Great value & quality. Prompt delivery and really good communication. The delivery guys called when they were on their way. They handled the cha... See more

Company details

  1. Office Furniture Store

Information provided by various external sources

Come visit the largest Office Furniture Showroom In The UK! Established in 1990, Hunts Office Furniture has expanded over the last 20 years to become an unrivalled, one-stop solution for office workspace requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

495 reviews

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4.8

All reviews

(495)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent all round

Outstanding service throughout the whole purchasing process - from responding to an initial query, to arranging samples from Steelcase, confirming order, updating on production timescale, delivery date, etc. Order arrived as scheduled and to specification. Genuinely a pleasure to deal with, and very happy to recommend.

[One tiny piece of constructive feedback is that the web pages might allow one to see products in their various colours and finishes (i.e. changing as different options are selected). The Steelcase site does this, but the options aren't always the same as those available in the UK.]

July 28, 2021
Rated 5 out of 5 stars

Good Service

Received the chair quickly after ordering. Unluckily, it was faulty, but the team was responsive and exchanged it within 2 days.

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great Company To Deal With!

I have purchased the Steelcase Think Chair from them as I am now working from home and I am very pleased with the service.
I was able to test the product in their fantastic showroom before committing myself to the purchase and am very happy with the service I received.

Would definitely recommend this company to anybody who requires office furniture.

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great

Good communication, delivery was on-time, happy with the item, no complaints! Cheers :)

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great delivery from start to finish.

Very efficient, accurate and clear throughout the process. It was a significant investment in a replacement chair for WFH so the usual Amazon approach would not work.
Selection to supply all worked really well!

July 8, 2021
Rated 5 out of 5 stars

Definitely Recommend Hunts Office Furniture

Very happy with the service provided by Hunts Office Furniture. We were assisted by Emma who took the time to find out our requirements before our visit and resulted in an efficient purchase of 5 office chairs to suit our needs. Emma was very helpful and knowledgeable and we are all pleased with our Steelcase chairs.

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Steel Case Gesture - Hunts Office UK

Only bought a single office chair, the 'steelcase gesture'. Payment was quick and the team dealt with my order professionally. Delivery was sooner than expected in under a month and chair was great with no defects! Definitely recommend Hunts Office and Thank you!

June 29, 2021
Rated 1 out of 5 stars

Appalling customer service.

After purchasing an office chair and finding the item was not suitable to my needs - it actually made my backache worse - the aftercare customer service was appalling. I received a couple of cursory e-mails telling me there was nothing they were willing to do to help and then all further communication stopped - my e-mails went unanswered. Given the long-term nature of the purchase one would hope for good ongoing customer service from the retailer (and manufacturer). Sadly that is not the case here and therefore I would recommend using a different office furniture retailer.

June 24, 2021
Rated 5 out of 5 stars

Bought a leap v2 chair

Bought a leap v2 chair made after order (not in stock for the colour I wanted), very good on all points, a no brainer.

June 19, 2021
Unprompted review
Rated 1 out of 5 stars

Burning back pain after purchising Steelcase Leap V2 chair

I purchased a Steelcase Leap V2 chair which was solidly built and looked great when it arrived.
Unfortunately I noticed a burning pain in my lower mid back after using it for a few days.
I adjusted the lower back support position many times, changing the tension as well. I bought several different cushions and separate lumber support cushions to try to make it work, but after two months my back was in a bad state and I had to go to a chiropractor several times. My back still isn't right. I can't sit in this chair.

I told Hunts Office and asked for a refund and they just said no.

Over 800 GBP spent on a chair I can't use.
I won't be using HuntsOffice in future.
They need to learn something about customer care.

June 16, 2021
Unprompted review
Hunts Office logo

Reply from Hunts Office

Hi Pete,

We’re really sorry to hear that you're suffering from lower back pain. We’re also sorry in this instance that we’re unable to accept a return of the Steelcase Leap V2 chair.

We try to be as transparent as possible when answering complaints or issues with products we sell and we do explain in our Terms and Conditions on site, and within the order confirmation email that we are happy to accept returns within the allocated time period following your purchase. As stated in our T&Cs:

You have the right to return the Goods if they have been ordered from our standard stock under the Consumer Contract and Distance Selling regulations.

You have 14 days to inform us in writing of your decision to return the Goods.

You have 14 days after informing us to return the Goods in their original packaging and in perfect visual and working condition.

Once we have accepted the Goods, we have 14 days to refund any sums you have paid.

However, in this instance, you received the Leap V2 chair on 31 March 2021 and did not notify us of your intention to return the chair until 15 June 2021.

We’re sorry that on this occasion we will not be able to offer you a refund.

Rated 5 out of 5 stars

Steelcase 'Think' Chair

Hunt's was the only place that I managed to find selling new Steelcase 'Think' chairs, so I took the plunge and ordered.

I am so glad I did. Dealing with them has been a pleasure (especially Jenny), and my chair was delivered 2 weeks earlier than expected.

Great service. Wouldn't hesitate to recommend or use again in the future.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

I actually contacted several Steelcase agents and Emma at Hunts Office was by far the most helpful and responsive.

Having undertaken meticulous research whilst looking to replace my (at times agonising) Ikea Marcus office chair I came across Steelcase, specifically their Gesture model. During my many deep-dives of the internet I kept coming across Hunts Office and their comprehensive videos, blogs and guides; it became clear to me that they are not just a box shipper but experts in their field. I actually contacted several Steelcase agents and Emma at Hunts was by far the most helpful and responsive. We interacted a few times on different aspects of the purchase and she was nothing but patient and helpful throughout.
My Gesture arrived very well boxed and fully assembled, which was great.
The chair actually had an unforeseeable issue and Emma was quick to make suggestions, contact the manufacturer and ultimately, and in a timely fashion arrange to have it swapped out for another – no return to store, no cost of carriage – no fuss whatsoever.

If you are thinking of buying a chair then the Gesture is well worth a look, at 6’2” and 110kgs+ it hugs my long back and cossets my posterior. Marathon work days followed by epic gaming and streaming sessions are no longer leaving me limping like the Ikea chair did.
Of course, Hunts are 100% recommended by me. Look no further.

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Enjoying my new office chair

My Steelcase Leap V2 Office Chair (Quick Ship) arrived within 4 working days and in perfect condition. Great product and great service.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

A really positive experience!

Our organisation had a really positive experience from Hunts. Emma Arucci was absolutely excellent and sourced the exact furniture that we wanted based on a few dodgy photos we took of our existing furniture. She kept us informed at all stages and the furniture arrived within the expected timeframe. It was put together quickly by the delivery team and looks great. Thank you!

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

I recommend Hunts Office

Hunts Office processed my order very quickly and efficiently. They updated me on the orders progress and delivery arrangements went as planned.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Got exactly what I ordered in the…

Got exactly what I ordered in the expected timeframe. The man delivering it took off the packaging before handing it to me too which I really appreciate as I have enough packaging to get rid of. Great chair, good solid website, good customer service. What more could you ask for?

May 21, 2021
Unprompted review

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