HW Audio LTD Reviews 33

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I honestly cannot praise the customer service aswell as after sales assistance I received from this store enough. They were absolutely amazing. Even months after buying equipment, if I had any questio... See more

Company replied

Rated 5 out of 5 stars

I've been using HW for 30+ years and have bought a ton of gear in that time, most recently a Fender Player II Strat - I'd rather buy local than online and had great service from them as always. They'r... See more

Company replied

Rated 5 out of 5 stars

Bought many things from HW Audio in Bolton, Great team of guys Richard , Bobby, Kirsten, Robin, Luke and Dem all know their stuff and have advised me flawlessly. Always great competitive prices and... See more

Company replied

Rated 5 out of 5 stars

I needed to puchase a new PA system for my DJ business. Knowing HW had a wide selection ready to demo, I called ahead and spoke to Bobby (Rob) who assured me they have the models I was intereste... See more

Company replied

Company details

  1. Music Store
  2. Audio Visual Equipment Supplier
  3. Guitar Store
  4. Musical Instrument Store
  5. Stage Lighting Equipment Supplier

Written by the company

Founded in 1980 HW Audio is a long established and respected provider of Professional Audio Equipment and Musical instruments. Based in Bolton our large retail store has a vast range of PA speakers , Lighting , studio recording equipment, Guitars , Bass guitars and much much more. With long serving employees you get excellent advise and competitive prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very interested in kitting out my…

I was very interested in kitting out my home studio, but I was a novice in what equipment I needed but Bobby helped and pointed me in the right direction for everything I needed, wireless mics that work seamlessly, An absolute diamond and invaluable to the company!

November 12, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thanks Caleb!

Rated 5 out of 5 stars

Genuinely the best.

No matter what the project, (or problem), HW has been my go-to for years.

They've always been so helpful in sourcing, repairing and even installing. Over the years I've bought countless items both personally and professionally - Bob & Richard couldn't have been more professional and helpful at every turn to make sure projects were sourced under budget, and creative solutions were found when needed.

They're both super knowledgeable, and genuinely interested and invested in any conversation, even if there isn't necessarily a transaction at the end.

January 7, 2026
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much Shaun. It's always nice to see you!

Rated 5 out of 5 stars

Great customer service

Can't thank Bobby enough for all his help, I'm absolutely useless with technology and he made sure I got what I needed! I'll definitely be back!

December 15, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you Hollie!

Rated 5 out of 5 stars

A friendly and knowledgable bunch

A friendly and knowledgable bunch, with a great store with parking, so easy to access. Able to help you out with a vast array of products right across the musical spectrum, from instruments to gear and accessories.

January 7, 2026
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you very much for the review. Also, thanks for mentioning the car park!

Rated 5 out of 5 stars

Probably the best music shop locally

Incredibly helpful staff that were willing to answer any questions I had about any item in the store. I was making a big purchase and they were open to any question I had about the product

September 10, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much Danny!

Rated 5 out of 5 stars

Great music shop experience

Bought two drum kits from here, both times the staff were very helpful and knowledgeable, it was my first kit so I needed plenty of advice and they answered everything politely and professionally. They even helped me load the kit into my car after purchasing which was very much appreciated. Thank you!.

April 1, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much for this review, Ian.

Rated 5 out of 5 stars

Bobby was super helpful

I have been coming here for years, the staff are so lovely and ready to help when i need advice. Bobby in particular was great recently when i was struggling to choose between 2 microphones, he was very knowledgeable and helpful! Support your local businesses!! (:

January 5, 2026
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much Lauren!

Rated 5 out of 5 stars

I needed to puchase a new PA system for…

I needed to puchase a new PA system for my DJ business.
Knowing HW had a wide selection ready to demo, I called ahead and spoke to Bobby (Rob) who assured me they have the models I was interested in.

I was able to spend time demoing each system with my own audio and asking lots of questions.

I walked away with a brand new system, knowing I had the full support of HW.
The store is a goldmine of equipment and more importantly, solid advice.

January 16, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you for this great review Jason!

Rated 5 out of 5 stars

A customer for 30 years and they're still my go-to

I've been using HW for 30+ years and have bought a ton of gear in that time, most recently a Fender Player II Strat - I'd rather buy local than online and had great service from them as always. They're down-to-earth and have practical real-world advice, well worth a visit!

November 11, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much for this review Chris!

Rated 5 out of 5 stars

Recommended

Purchased from here before so returned to part ex. Found staff very knowledgeable and helpful. Plenty of stock to choose from too. Will definitely go back when I need more gear or not!

December 10, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much for this great review Laurence!

Rated 5 out of 5 stars

HW Audio best pro audio store in the North west

Bought many things from HW Audio in Bolton, Great team of guys Richard , Bobby, Kirsten, Robin, Luke and Dem all know their stuff and have advised me flawlessly.
Always great competitive prices and brilliant after sales service

December 1, 2025
Unprompted review
HW Audio LTD logo

Reply from HW Audio LTD

Thank you so much for this amazing review. We hope to see you again very soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look