hygi.de Reviews 

Fast, reliable and easy!

Don't use their express delivery service it's not reliable at all, they took 3€ extra for nothing,my order still delivered in 3-4 days even they granted to be delivered in the same or the next day, even of all that really slow customer service. So don't waste your money for nothing, just use the normal delivery service.

I placed the order in January 2020 when they said the products are "in stock". However, it suddenly turned to be "out of stock" later, and they said they could not deliver. Is this website always telling the truth?

Okay, I understand that it may be because of this special pandemic situation. I tried to be considerate to wait.

But, by the way, it is July 2021 now, and they still didn't deliver anything. This website is totally untrustworthy!!!

Very good stuff, cheap and fast!

WORST EXPERIENCE EVER!!!

I wish I can give negative points. Ordered in Jan 2020, until now, I didnt receive my order and emailed this company many times and no one reply. They will not proactively update you the order status, what you can do is just wait. I write them and email telling them I would like to cancel the order, because i don't want to keep waiting anymore. They refund me without any information but suddenly money pops back up in my bank. The worst thing was, this is NOT a full amount, they just keep part of my money without any explaination. I called them and the guy cannot speak in good english and in the end just say, this is what i get. i emailed them many times and ask why i get less money, and no one reply.
i will not suggest anyone to buy from this company.

No chance to contact someone via call center. We are waiting for our order since Feb. this year.
We paid everything upfront and get no response how we can get our material or how we can cancel our order!

I ordered in March 2020 and till date I have not received my order corona is an excuse to them! But taking money for something that has not been sent for ages seems normal when I check the other comments here now.. i cancelled my order now and hoping to get my money back.. really worried!

Check online comments , such as trustpilot then you will not buy from them!
Customer service is totally a disaster. I have been waiting for my articles for 5 months so I had to cancel the rest of my order but they didn’t reply and they didn’t amend the invoice with PayPal. In the end they amended it but the price is wrong. They said it is the shipping cost which is 3,5976€ and I ordered enough goods to waive the shipping cost but they didn’t have the goods to send me, why should I pay the shipping cost? Zara, H&M, Zalando all don’t charge for shipping cost as long as you order over the required amount even if you return goods later.
Now, because I have been chasing for their answers for the wrong invoice amount, I received a letter from a debt collector. Fist they didn’t send the goods, then they didn’t amend the invoice amount with PayPal, then wrong invoice amount. 5 months later I received a letter from a debt collector. I strongly think it’s not my fault.
But Hygi again, refuse to answer me. That’s what they do best!
Dear potential customers, think before ordering!

I wish I could give them a Negative!

Awful customer service was the cherry on top their awful service!

HYGI.DE "STEALING" your money and using Corona as excuse for month, no direct answer to you mails etc.
The question is how to stop this fake business arrangement.
My best advice, don't by anything by Hygi.de
Best regards
Ralph

I ordered 14 days ago and paid. Today Tuesday 26 of May I didn't get any product nor an email from them. I tried to call them several times and nothing. Every time you call you pay 14ct. That is not fair .
This is just a criminal website. I want my money back

With 4mths delay, not sure who want to place the next order... There is no excuses in this time frames. Hygi.de is not the ONLY company which impacted by Corona. If your company not able to handle and sort out open / pending order then you shouldn't accept new order.

NO EXCUSES
from order number : 356520110 on Jan 28th, 2020

Referred to your reply :

Partial delivery - under yoursite the options under the user account is NOT working. It continues with "Daten werden geladen..." without further steps.

Alternatives - the offer is they rise the product 10 times price and ask you to pay the different to get the similar product. Will you take this option?

Partial cancellation, full cancellation - Every transaction is base on trust, as your company promise all your customer their order will be take care ( of coz in reasonable time & price ). Thats agreement. With situation right now, we want our order. If your company cant keep the agreement or they think the customer shouldnt give their trust. Then your company shouldnt accept the order in the first place.

Follow up : I just received the email from your customer service my order been CANCEL WITHOUT ANY REASON. Should I consider that your company are escape responsibilities?

*** p.s all consumer can get extra legal support from European Consumer Centres.

I placed the order at 27.02 as I didnt get the order after few weeks I contacted them to ask the status of the order. Only after I involved paypal and opened a case with buyer protection Hygi sent me the order.
almost 3 months delay, unbeliveable!

Ordered 2 Month ago, still no shipment, no refund, no answer, no nothing, a black hole

Made an order on 29th of April for 5 bottles of Sonax windshieldwiper fluid. Even with the holiday of the 1st of May, my order arrived today on the 4th of May.
Despite of all the negative comments, I can’t say anything else other than that I am happy with how my order has been handled.

I put in an order on Jan 26. Order was never shipped so I requested for an order cancellation and full refund on Apr 3. I didn't get a reply so I sent a follow up email on Apr 19. Today is May 4 and I have still been ignored. I understand that COVID-19 has disrupted supply chains but I do not think there is any excuse not to process a refund or reply to emails. There is no way to get a response from the company apart from maybe on this website. Avoid at all cost. It is not worth the stress.

Takes your money. Doesnt ship your stuff

ordered from them one month ago and they never delivered anything they also dont respond to phone or emails. They are thieves literally.

Update: they respond and comment on the trustpilot review on the same day and phones and emails they dont respond to at all for weeks for people who paid for orders and never received them.

Its been more than a month that i ordered from the website. Never received the product nor does the customer support answer.

Placed my order on Mar 3rd. Today is April 22nd. They still haven't sent out my order.

Extremely slow customer service. and they did not mention in their website what items are currently out of stock: this implies that they are really inefficient with online update. My gut feeling tells me that they only want to make money with this corona crisis without actually delivering anything.

DO NOT WASTE YOUR MONEY HERE!!!