i3D.net Reviews 105

Absolute horrible company!! They are ruining a very important step in gaming by the horrific customer service and unreliable server hosting!! These are money hungry scumbags who are sucking the gaming industry dry with astronomical pricing thats gouging the actual hard working creators!!! STAY AWAY FROM THESE PEOPLE!!!

What kinda of policy is it to just blackmail customers for money after the payement term ends. Some people in jail live more honest then these malicious people. AVOID

No 1 Fraud company in the World. Most pathetic service provider. I don't know how they are surviving. Cheating company address =i3d.net.

Worst provider.
Server lag and crashes permanently. Support can respond within a week or just keep silence. No moneyback. Server disconnected without warning for the reason like DDoS or any other. After trying to get refunded after downtime they shut down a server without warning. Really appalling service, There are many better companies out there that give you better quality, service, support.
0/10

They keep generating invoices for you to pay .. your server comes down from nonwhere... in the server administration they have an option to enable whitelist, but its just foolish because even when you enable it, it is actually never enabled.. you have to open a ticket for them to enable this stupid option. I learned that in the hard way.. now Im trying to cancel my server and they keep saying that I have two invoices to pay of 63 euros each.. its simple ridiculous and worthless.
STAY AWAY from them.

We have rented servers from i3D. But we could not use them due to the fact that the servers were constantly lagging and crashes. Also this company is practicing such thing as null route. That means that at any time they can simply turn off your server with a DDoS cause. Null route time varies from 6 hours to a week. Nobody makes any compensation, all these made off by a customer who has already made the payment. They do not want to return money even there is an open claim or dispute in PayPal. We have referred them 2 clients who have gone after several months because most of the time the service was unavailable. Support just mocks clients with answers and questions, without solving the problem, only to simulate the appearance of work, they closure the tickets simply by taking the client into submission, as can be rewritten on the open ticket several times per day, for a week or two or a month, and a problem stay as it was, and remains unresolved.
And you can believe that it is not a temporary problem - it is permanent situation.
I highly recommend NOT TO communicate with i3D as you're just wasting your time, money, customers or players.

They do not care about their customers. They blindly rebooted my server, multiple times, without ever contacting me. They also changed the IP without telling me, I had to figure it out by myself.

STAY AWAY.

Technicians are useless, servers crash constantly, network connectivity is abysmal unless you host your server in Rotterdam, my procon layer is continually broken everytime the server crashes. Technicians always make lame excuses about their low service quality often blaming the customer.

Absolutely useless. -50/10

Edit: apology not accepted. My advice for anyone reading this is to try another server host, I have been very happy with Fragnet after my abysmal i3d server and would gladly recommend Fragnet.

They r 100% scammer they make TOS as they own & Blackmail people for take money.

We are leasing half a rack within the SmartDC datacenter through i3d. We got 2 different internet uplinks and 2 power feeds (A+B feed). In the last 2 years we never experienced any downtime at all. Staff is skilled, they know their stuff.

First they set the server up all wrong then after that it does not work for 2 weeks! tech guys dont have a clue what they are doing.

I had to go through paypal to get my money back.

Now they send threats to take me to court for money!! for a server i could not even use.
I would leave NO stars if i could.
Stay well away from these unprofessional fools.

Very pleased with the server so far, support is very good for the price and you'll typically get replies within 15 mins - 2 hours from my experience. Had a few hiccups with the first server i had but was resolved with a new server. Had a HDD in the new server which developed a bad sector and this was replaced within a few hours, i removed the faulty drive from the RAID array incorrectly resulting in a corrupt OS, this was obviously not i3D's fault. They restored the server with a new OS and RAID1 free-of-charge which they could happily have charged me for. Fantastic network, good hardware (for the price), good price and good support (again, for the price).

I currently have a Xeon X3430, 16GB RAM, 2x 250GB HDDs and 25TB @ 1Gbps. The 1Gbps connection can 99% of the time be completely maxed without any problems. I currently pay 30 euro per month and think it's great value for money.

How can you operate with such a low service level. Surely your response to your customers both internal and external should be far higher than it currently is. If messages were passed to the proper departments and if people responded with at least some empathy for their customers, and if their service offered came up to the level they promise then fine, but no, they are unable to retain our custom due to their own failings.

I had no choice but to continue with these clowns.
The company I had been using for the past few years sold out to them.
I asked 1 simple question and received 4 different answers from 4 different people from the support centre. BTW all answers were wrong.
Stay away from this company at all costs. We've already had servers go down in less than 3 days of service.
Staff have no knowledge.
Also let them know i will not be renewing with them.
You can't fix stupid with duct tape. Even though I wish I could...

This is my second time with i3d, first time wasn't great either but i thought i would give them the benefit of doubt the second time as there battlefield 3 servers were going cheap.BIG mistake had server 4 days crashed the first time within 2 hours,and now second time its has been offline for now, as i write this for six and a half hours and on the weekend.

Wish i had stayed with NFO servers was with them for 12 months and their server stability and support were way more better and more competent than this lot,....AVOID

I have been renting one of their clearance servers for about 6 months (xeon quad 2.13ghz, 4gb ddr2 ram, 250x2 hdd, ubuntu server 12.04 LTS). I have pushed about 2TB a month through it, and it hasn't broken a sweat. I run some intensive scripts (ajaxplorer) and it has never crashed. My current uptime is 100 days, and I don't expect it to crash or need a reboot any time soon. I also host shoutcast streams, and they can sometimes require a good amount of bandwidth. I've been able to push 70-80mpbs through the server when transferring between servers on different continents. I'd say that was pretty much as good as it gets.

All in all I would highly recommend them. I only needed support a few times when my server was first provisioned, and it was very professional and prompt. It seems like a great company, and I plan on staying with them for a good deal longer. I'm glad I found them.

Awesome service and help , also I was under constant DDoS of 20 -30 MB and these guys protect me 100% from it and no other provider has been able to do this , also they host the xbox and playstaion servers so a massive company best in europe by far