Ibizavillas2000 Reviews 

147
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We stayed at villa Alexa for my sisters hen and it was amazing! The villa was lovely and spacious, the outdoor area was amazing. The booking process was easy and any member of the team were quick to r... See more

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Rated 5 out of 5 stars

The villa was perfect for our large group, which included two infants. Tina was really helpful and responsive in the run up to our stay, and while we there Sam was incredibly helpful, friendly and aga... See more

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Rated 4 out of 5 stars

Great customer service. Sam was incredibly helpful and kind, fast to reply and effective. We enjoyed our stay thoroughly, despite some ant problems which were fixed very quickly.

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Rated 5 out of 5 stars

Amazing attention to detail. Good communication with host throughout us sorting the booking and during! Villa was clean and perfect for our hen party of 15. Done shopping and drinks packages and... See more

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Company details

  1. Holiday Home

Written by the company

The best value villa rental in Ibiza, established for over 20 years! Specialising in large group stays and short break holidays. Our on island, local team of experts go the extra mile to ensure you have a perfect stay, whatever your budget.


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4.8

Excellent

TrustScore 5 out of 5

147 reviews

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4.8

All reviews

(147)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic stay at Villa Tom

Fantastic stay at Villa Tom. Beautiful private and secure Villa, on the outskirts of Playa de’n bossa. Perfect for a large group and even a walk in wardrobe with enough space for 8 girls clothes for a week! Plenty of outside seating and clean pool. Amazing views of Playa from the rooftop terrace (recommended for a sunrise!) Kitchen is well equipped too. Communication from booking to checkout with Marc and the team was brilliant, nothing was too much of an issue. Checkin was very informative and helpful. Would happily book and stay with Ibizavillas2000 again!!

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Our ibiza holiday!

I've been sat here all day trying to put into words how incredible our stay was and I keep getting super emotional! Memories that will stay with us forever have been made this week 💖 we surprised my husband for a week at villa tegui and we couldn't of asked for a more perfect stay! From start to finish jackie, Marc and ibiza villa 2000 went above and beyond to make sure we had the most phenomenal holiday! Tegui was ideal for us...secluded but super beautiful! Perfect for us and our friends! The villa was immaculately clean! With a wonderful relaxed vibe, the villa had everything we needed. We spent alot of time in the outside area soaking up the surroundings, the pool, the bbq....I cried my heart out leaving yesterday because none of us wanted to leave! We've already asked to come next year! We've just all had the best week of our lives, Marc was on hand for everything we needed and he very kindly dropped me at the local supermarket on our first day :) I would highly recommend hiring a car or using the taxi companies that ibiza villa 2000 recommend! I absolutely promise you right now you won't be disappointed here. Ibiza has captured my heart ❤️ this holiday will stay with me forever....thankyou so much xxx

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Villa can Vincenete was the perfect stay.

Villa can vincente was the perfect stay for the week. The size and amenities were great and the place couldn't have been better for our group. The villa was only located around 5 minutes in a taxi from San Antonio (or less) so ease of getting there was no issue. Would definetly stay again!

August 31, 2022
Unprompted review
Rated 1 out of 5 stars

Scammed and robbed

we have recently come back from staying at villa Daniel and can honestly say that it was a terrifying experience. Our villa was robbed on the first night whilst my friend was asleep in the villa on her own and the thief was in the same room as her as items went missing. it was obviously set up as he knew where to exit the villa through another bedroom through a small window which you wouldn’t know was there. Money, bags and designer shoes were taken. The thief also didn’t go downstairs where the only cameras were, clearly a set up as there are many other reviews saying they were robbed too and nothing has been done about it. None of us felt safe the rest of the holiday. we were also scammed £6000 when wiring the money over to pay as emails got “hacked” which is very suspicious. AVOID AT ALL COSTS

August 15, 2022
Unprompted review
Ibizavillas2000 logo

Reply from Ibizavillas2000

Thank you for your feedback regarding your holiday in ibiza. I am really sorry to hear about the robbery. Unfortunately professional gangs operate across ibiza all summer. They rob villas, hotels and tourists on the beach and in town centers. This is a major problem we all have to cope with in every tourist resort. We recognize the problem by installing alarms, iron bars and we have two pages on our site dedicated to security https://ibizavillas2000.com/ibiza-villa-rentals-insiders-guide-for-your-2022-holiday/ and https://ibizavillas2000.com/useful-info/#safety . We also give every group a briefing at check in regarding security and we have boards mounted in every villa reinforcing our advice regarding security. We also work very closely with the police trying to keep our clients safe. Unfortunately on rare occasions this is not enough and the burglars manage to enter the houses. Fortunately this is very rare as we take a lot of steps to prevent this. This summer in particular is very hard in Ibiza , post COVID there are not enough police or security staff in ibiza so everyone is stretched to try and out wit the burglars. We have been operating in ibiza for 20 years. We have looked after hundreds of thousands of people. 99% of all our customers are very happy , this is evident in all the 5 star reviews we receive on Trust Pilot and Google. I am very sorry you suffered this horrible experience , it must be awful. I can assure you we do everything we can to prevent burglaries but these professional gangs are clever and on rare occasions they do enter houses. I can assure you this is not unique to our company it’s a big problem across ibiza, Europe and I am sure even where you live robberies are a problem.

Regarding your accusation about the scam. I looked into your reservation and unfortunately , it’s true you were scammed. However this has nothing to do with us. Your email was hacked and you sent money to a bank account that had nothing to do with our company . As I understand you received a what’s app requesting money to be sent to western Union. The information you received looked correct so you sent the money to a western Union account. This in itself should have raised alarm balls. The only way the scammers could have gained info about your booking was by hacking your email. You called us explaining what had happened, and we checked our security immediately. We had not been compromised. I gather that after our conversation you did contact your bank, and you received your money back. To accuse us on Trust pilot that we are somehow involved is both completely wrong and libelous. Especially when you received your money back from your bank. Our reservation department were so concerned about your misfortune we called you to check how your efforts were progressing with your bank, and you informed us you had received the money back. Please can you explain, why in your review you attempt to link our company to this scam?

We have been operating for 20 years in ibiza and we have thousands of happy customers . We bend over backwards to look after all our clients and we are devastated when a client is robbed or has any form of bad experience. We take any bad reviews very seriously. We are sorry you had such a bad experience and we hope it does not put you off coming back to ibiza.

Rated 5 out of 5 stars

Ibiza villas were great to deal with

Ibiza villas were great to deal with, super helpful and very friendly! Marc the villa manager couldn’t do enough for us, he helped me with food shops and balloon deliveries before we even landed.

Villa Vincent was perfect for a large group, with plenty of space, a lovely pool area and good security.

The only small improvements would be to have better facilities for bins outside and more cleaning products / tea towels.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Villa KM2 Ibiza

The whole stay was wonderfull and with everything we expected. Marc was one of the best Hosts we've ever met.
And if there was a problem, Marc was always there to solve it immediately!

Top notch service and accomodation.

July 19, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service. Not customer-oriented

Poor service. Not customer-oriented. Inflexible. After our booked accommodation closed due to renovation, Ibiza Villas had to take us on as customers.
Due to the pandemic, we were unable to take alternative accommodation twice in a row. In 2022 we were suddenly informed that they could no longer offer suitable accommodation for 2 people, if so only at very high additional cost.
A refund of the payments we had already made was always refused.
We then had to rebook in a trailer at a financial loss in order to at least not lose our paid amount completely. The provider did not bother or contact us during the stay.
Meal vouchers or similar were also refused.
—German:—
Schlechter Service. Nicht Kundenorientiert. Unflexibel. Nachdem unsere gebuchte Unterkunft renovierungsbedingt geschlossen wurde, musste Ibiza Villas uns als Kunden übernehmen.
Pandemie bedingt konnten wir zwei mal in Folge die alternative Unterkunft nicht nehmen. 2022 wurde uns plötzlich mitgeteilt, das man kein geeignetes Objekt für 2 Personen mehr anbieten kann, wenn dann nur mit sehr hohem Zusatzkosten.
Eine Rückerstattung der von uns bereits geleisteten Zahlungen wurde immer abgelehnt.
Wir mussten dann mit finanziellen Verlust in einem Trailer umbuchen, um wenigstens unseren gezahlten Betrag nicht ganz zu verlieren. Der Anbieter hat sich nicht weiter gekümmert oder gemeldet während des Aufenthalts.
Verpflegungsgutscheine oder ähnliches wurden ebenfalls abgelehnt.

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

KM2 Villa Maria

Arrived later than others in our party, so missed the handover but heard nothing but positive comments.

A spacious and clean living space welcomed us, and our room didn’t disappoint either. The facilities overall were very good.

The whole experience was one to remember, and knowing that we had a safe and homely Villa to return to daily completed the Holiday.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

KM2 Villa Maria

We stayed in KM2 Villa Maria, 11 in the villa and a further 4 in the town. Marc met us at the villa on arrival and showed us round, keys alarms, gate codes, explained how taxis worked on the island, gave us details of where to get club tickets without being ripped off, he even drove two of the group to the supermarket on his way to his next greeting! The villa was amazing, clean, well looked after and a great location. From start to finish, the trip was amazing, great communication from the team and Marc before the trip and while on the island. I can’t rate them highly enough!

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Villa was absolutely brilliant

Villa was absolutely brilliant, couldn’t fault a thing with it or with the rep Marc, he helped us settle in well and gave us some numbers of tickets and things to do when we were there
Villa was nice and clean and the facilities were great, brilliant place for a group to have fun in the day and not far from Ibiza town to taxi for the night!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Holiday

Such a gorgeous villa in a great location. The pool area is so nice, and the villa was perfect and clean when we arrived. Marc was so helpful with any questions we had, nothing was too much to ask! Never wanted to leave. Would definitely visit again!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic Villa with an amazing…

What a fantastic Villa with an amazing host, Villa Tom did not disappoint, location is fantastic and the Villa was great. Spent so much time chilling round the pool. The host Marc couldn’t have been more accommodating, will be booking up again for next year!

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

This Villa exceeded all of our…

This Villa exceeded all of our expectations. The icing on the cake was the panoramic 360 views from the roof terrace. It was the perfect place to enjoy Ibiza with such a perfect location to access San Antonio by foot or car. Would go back in a heartbeat. Marc was so helpful and friendly!

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Unbeatable!

Oh my god! This villa is absolutely AWESOME!!! Everything you need for a perfect holiday...amazing pool, great facilities, fab location...we had the BEST time here and did not wanna leave!!! Seamless arrival and departure and the guy who looked after us was there if needed any time, day or night. Cannot rate highly enough...book this place now!!!

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Ibiza Villas 2000 are great!!

I have used Ibiza Villas 2000 twice now. In July 2019 I stayed in Villa Torres on a Stag weekend and we have just returned from Villa Can Reiet (Miguel) where I travelled with 4 families.

Both villas were an ideal set up for these differing parties and were clean, well kept and offered everything we needed.

The staff at Ibiza Villas 2000 are very helpful, especially during the Covid lockdown periods where our Villa Can Reiet booking was postponed. The team showed great flexibility in what must have been a difficult period. The offered regular communication of the situation in Ibiza and were always available on the phone to answer questions.

Tom, Debbie and Anna have all been so helpful throughout the trip and I would not hesitate to use them again.

I find their pricing competitive and good value for money. The properties are honestly presented on the website and all in all I had a great experience on both trips.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Having just stayed at Villa Tom from…

Having just stayed at Villa Tom from September 28. I would like to comment on what a such amazing holiday me and my family had, made all the more special by Ibiza Villas 2000.
They were so professional, helpful and organised from the very first phone call to the check out. Nothing was too much trouble for the team there.
Villa Tom was amazing with me and my family enjoying every moment.
I cannot recommend this company enough for the perfect villa holiday in Ibiza . Well done Ibiza Villas 2000 and thanks again for making our holiday so special.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous place to stay with absolutely…

Fabulous place to stay with absolutely excellent service. Thanks guys me and the lads highly recommend you guys.
LEE RUSH may be a fake!!! He’s not provided any details of when he stayed and what his concerns are. The review below maybe from a rival company a lot of that happens on trust pilot have a read of all the negative reviews of trustpilot. You guys could ask for Lee Rush details and if he refuses then you could have him removed on the basis that the review is not genuine!! You should pursue Lee Rush as it is outrageous fake reviewers can ruin businesses.

July 26, 2020
Unprompted review
Rated 1 out of 5 stars

great villas but at a price...

The guy who owns one of the villas just comes in and robs the place - money was going missing out of the safe at first and then the 2nd week, all of the jewellery and perfumes went. The guy from the company came out but they know you should be insured so they don’t care. Tarnished an otherwise good holiday. Beware of these guys. Edit: To be clear, I stayed as part of a large group and responding to the response from villas 2000 it doesn’t surprise me that you have no information on it. The rules of trust pilot say it should be within 12 months we’ll fortunately for you guys, mine was over this period. However, while searching for another villa for this year, I saw a newspaper article about another group getting robbed at villas 2000 and felt compelled to write again - my original review is on trip advisor btw along with the other 15 or so people from the group. About time you sorted it out don’t you think?
Just reviewing my reviews and didn't see the response below which insuates this was made up. It was a real case - if anyone wants to see my insurance and police documents from the burglary at the time they are most welcome to email me via here. The police had to be informed so we could claim on the insurance so we still have all the docs - Cheers.

March 21, 2019
Unprompted review
Ibizavillas2000 logo

Reply from Ibizavillas2000

I have read this review woth horror. Our company wa esstablished in 2002, in that time we have looked after well over 100000 people in our 25 villas. 99% of our clients are very happy and many clients return year after year. We are well known on the island and we are founder members of the Ibiza Villa Association http://avat-ibiza.com the official body that works with local government to protect clients and improve the villa expeience for all who visit Ibiza. We own 2 of the 25 villas we manage and lease the others between May and end of October every summer. We are a very serious company and are horrified to read such a terrible review.

It is March 21 2019 when this review was written and we have had no §clients in resort since October 22 2018. I have checked our database and we cannot find a lee Rush, however he could have been part of a group. I have reviewed all complaints over the last 3 years and I cant find a Lee Rush. In order to respond or investigate I need to know the following:? What villa did he stay in? what group did visit Ibiza with? Is he referring to one of our villas? I have checked with all our staff and we have received no complaint from a Lee Rush. We take complaints like this very seriously, but there is no way we can respond if we have no idea what villa he is referring to? Who is "guy who owns the villa". When did this incident take place? I am the owner of Ibiza Villas 2000 , I have lived in Ibiza for 17 years with my family and I am definately not in the habit of robbing my own villas, and I most certainly dont take advantage of my clients knowing they are all insured. These are very serious allegations and I need to have further information about exactly what hapened and who they are referring to in order to respond. I cannot believe Trust Pilot allows reviews like this to be published without any real evidence or information. I look forward to a response.

Rated 1 out of 5 stars

Would never book again

Would definitely not recommend using Ibiza vilas 2000. Read so many bad reviews before I booked with them but foolishly ignored them. Our villa was robbed and we had over £1000 worth of belongings took from us. No sign of forced entry, whoever robbed us walked straight through the front door.
We have had a group of friends who have also booked with Ibiza villas and exactly the same thing happened.

October 3, 2017
Unprompted review
Ibizavillas2000 logo

Reply from Ibizavillas2000

Hello Chelsea, we were surprised to read your review of our company after your unfortunate experience of being robbed whilst on holiday in Ibiza. We sympathize strongly, as we did at the time of the incident, which we hold on our files.

I have examined these files, spoke to our operation team (Jacs & Ilse) and the following story emerges. A very different one from the impression you give in your review.

Firstly, you complain of not having heeded the 'many bad reviews' you saw of our company, but actually, our reviews are generally excellent and we work very hard to keep it that way.

It was also not the first time you had used our company, but the second. You also stayed with us in 2016 with no complaints at all. You do not mention this in your comments.

Regarding the theft from your villa last year (2017), it seems very clear that our operations team bent over backward to help you and your friends. A point of break-in was discovered later the next day and the police confirmed that the security camera had been covered up with a piece of sticky tape.

Whilst we sympathize fully and do everything we can to help in the event of a robbery, we cannot be held responsible should such an unfortunate event occur. We can only try our best to help.

We feel your review of our company is very unfair and leave the following incident report below for public perusal, who can decide for themselves if our response to your robbery was anything other than 100% professional.

00.14hrs | Your villa alarm was activated and Trablisa, the security company, called our operations team. Our operations manager, Jacs, called you immediately.

00.20hrs | Jacs proceeded to ring all the guests to ascertain if it was a genuine break-in or just a false alarm. None the group were answering. We advised Trablisa to send a car to investigate.

00.40hrs | Guest finally reached via telephone - guest's name, CALEB. We asked him to check with his group if they were at the property. Ascertained that the guests were in fact at Privilege (club). Guest unsure if anyone had gone back to the villa. Confirmed that Jacs & Ilse (operations staff) would go immediately to check the property.

01.04 - 01.26hrs | Ilse and Jacs arrived at the property at the same time as security firm, Trablisa. Scoured the ground floor but no sign of robbery. Went upstairs again everything looked fine. Tried all the doors and then realized the upstairs main door was open. Ilse called Guardia who confirmed they would attend the scene. We entered the top floor trying not to touch anything it appeared very messy. Still unsure if a robbery had taken place, ops team took PHOTOS and sent to guest. He showed his group the photos and they confirmed that they had been robbed & that they did not leave the villa in the mess shown in the photos. Group confirmed they would be coming home right away - OWNER JUAN CALLED AND ADVISED. Ops team viewed log on ALARM REPORT everything was correctly set. It was armed at 11.30pm.

01.45 | Some members of the group returned and immediately went upstairs confirming it was a break in and proceeded to investigate what had been taken. Shoes, money, clothes, make-up, passports untouched, most of everyone's other valuables were in the safe. It seemed like just one room was targeted and lots of cash taken.

02.20hrs | Guarda Civil arrived inspected property thoroughly, initial inspection showed no sign of a forced break in - confirmed footprint on stool & that the alarm camera had been covered with a small piece of sticky tape.

03.03hrs | Guests understandably shocked and upset, we advise guests to write down everything they believe has been taken right now. Assured guests the following morning we would take them to the police station to file a report and gain a crime reference number.

04.30am | Ilse & Jacs left the property confirming Jacs would return the following morning to take Chelsea and 2 other members of the group to the local police will pick up at 11.00.

11.30hrs | Police station visited

13.30hrs | Jacs took 1 group member back to the villa as the police station file reporting was taking a long time & guests had to leave the same day. The guest needed to pack his case in time to get his inbound flight.

14.00hrs | Jacs took Chelsea and 2nd group member back to the villa after paperwork completed. Crime reference was given.

15.00hrs | Chelsea and her group found possible access point - back of the property fence was cut open and lifted with knife (see video on file) OWNER ADVISED. He set about repairing - police advised.

Thank you for your time. Yours sincerely, Jane Charilaou (Ibiza Villas 2000 representative).

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