ICAN Cycling Reviews 

1,074
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and performance of products like frames and wheels, often noting their durability, light weight, and impressive finish. Many people highlight the outstanding customer service, describing staff as helpful, responsive, and patient throughout the purchasing process. Reviewers also frequently commend the efficient and fast delivery, with items arriving well-packaged and often sooner than expected, contributing to a smooth overall experience. However, some customers also noted that delivery times could be longer than anticipated, with a few experiencing significant delays or issues with tracking.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality and value,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build quality and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times and... See more

Staff

Users describe positive interactions with staff, highlighting their responsiveness and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Few words to summarise my experience with Ican: 1) Fantastic customer service 2) Great Products Ican Customer Service has guided me in the purchasing, I received the product in a proper packaging... See more

Rated 5 out of 5 stars

Great experience from ordering, to communications, to shipping, then receiving. Perry did an excellent job of the order process. I had questions regarding any fees being due upon receipt and also chan... See more

Rated 5 out of 5 stars

Delivery was fine and the product seems very good and reasonable priced. Can't say anything about the longtime quality as I'm still waiting for other products to complete my restomod project on a 199... See more

Rated 5 out of 5 stars

The wheelset arrived in a timely manner well packed and when I had a question I got a fast response and I would say it's been a great experience for sure. The wheels are super lite and fast love them... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Road Cycling

Written by the company

ICAN Cycling is a renowned name in the world of high-performance cycling components, embodying innovation, quality, and reliability. As a pivotal part of the ICAN Brand family, we specialize in crafting premium carbon road bike frames, gravel bike frames, and a diverse array of carbon wheels, including fat bike wheels and road bike wheels. Our journey began with a mission to offer cyclists globally the advantage of cutting-edge technology in carbon fiber bike parts. At ICAN Cycling, we don't just sell products; we enhance cycling experiences. Our carbon road bike frames are designed for speed, agility, and endurance, meeting the highest standards of road cyclists. For the off-road adventurer, our gravel bike frames provide the perfect blend of durability and performance. Our carbon wheels range is extensive, featuring robust and lightweight options for road biking, gravel riding, and even fat biking. Every wheelset, meticulously engineered for optimal performance, reflects our dedication to detail and quality. ICAN Cycling is committed to pushing the boundaries of what cyclists can achieve. From weekend warriors to professional racers, our products cater to every level of expertise. With a focus on customer satisfaction, we ensure each component we create, from fat bike wheels and frames to road bike wheels, stands up to the rigors of the most demanding rides.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,074)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great upgrade

Wheels arrived quickly, intact, and easy to install. First ride impressions, massive improvement from my stock wheels.

February 9, 2026
Rated 5 out of 5 stars

Very happy

Service was good. Wheeels are fast and light. Everything well packed. I would like to own a propper manual for servicing the wheels and hubs though.

January 29, 2026
Rated 5 out of 5 stars

Great service and very good quality and beautiful frameset

I ordered a ICAN Graro gravel frameset with custom paint. During the ordering process the support I received was excellent. They did reach out several times to double check so that I exactly got my specified paint scheme and parts. It took 9 weeks to receive the framesets which was indicated upfront. Also they reached out to check if I received everything correctly and to my satisfaction. A rare experience. Also, after riding around 800k, the frame performs great and is very comfortable. The finish of the frameset was of good quality, no overspray, I did not have to flatten or sand any mounting points.
The only thing that can be improved is to supply mounting bolts for all mounting holes, I had to but 4 myself. No big issue.

December 19, 2025

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