I love the sign…. The canvas could have been pulled a little tighter.
Reply from iCanvas
Hi Chris,
Thank you for your feedback! We are so glad to hear that you love the sign.
However, we’re so sorry to hear that the canvas tension did not meet your expectations and that it could have been pulled a little tighter. Your satisfaction means a great deal to us.
Please know that we’re fully committed to making this right. Our goal is to ensure you have the best possible experience.
Try the following video to help tighten your canvas, https://www.youtube.com/watch?v=eLLBtWvoAXg
If you are still experience looseness, please feel free to reach out to our support team at support@icanvas.com with a few photos of the print and the issue you’re experiencing. They’re ready to help and will work with you to find the best solution.
We truly appreciate the opportunity to make this right. Thank you again for your understanding. We look forward to resolving this quickly for you.
Nicole
iCanvas