Some of the prongs were left on the inside and the matting is puckered. Will have to take this one apart too and fix before hanging.
Reply from iCanvas
Hi Emily,
Thank you for your feedback, and we’re so sorry to hear your order did not meet your expectations. Your satisfaction truly means a great deal to us.
Please know we’re fully committed to making this right. Our goal is to ensure you have the best possible experience.
When you have a moment, please reach out to our support team at support@icanvas.com with a few photos of the print and the issue you’re experiencing. They’re ready to help and will work with you to find the best solution.
We truly appreciate the opportunity to make this right. Thank you again for your understanding, and we look forward to resolving this quickly for you.
Nicole
iCanvas