unfortunately this is going on for 4 weeks now and I have not received my order, or an email saying my order has been despatched. Very unhappy with the serfvice.
Reply from iCanvas
Hi Diana,
Thank you so much for reaching out, and I’m truly sorry for the frustration this delay has caused. Waiting four weeks without any updates is absolutely understandable grounds for concern, and I sincerely apologize for the inconvenience and disappointment this has brought you.
Please know that we take this very seriously. I’ve already reached out to our UK team and requested an immediate update on your order’s status. As soon as I hear back, I will follow up with you right away so you’re not left waiting any longer.
Your experience matters to us, and I’m genuinely sorry that our service hasn’t reflected that so far. Thank you for your patience while we work to make this right.
Nicole
iCanvas