Disappointing quality. I have originals by the artist and hoped it would be a better product.
Reply from iCanvas
Hi Jill,
We’re so sorry to hear that your order did not meet your expectations, especially knowing that you’re familiar with and appreciate this artist’s original work. We understand how disappointing it can be when a piece doesn’t reflect the quality or impact you were hoping for, and we truly regret that this was your experience.
Your satisfaction means a great deal to us, and please know that we’re fully committed to making this right. Our goal is to ensure you have the best possible experience and artwork you feel truly represents the artist’s vision.
When you have a moment, we invite you to reach out to our support team at support@icanvas.com
with a few photos of the print and the issue you’re experiencing. They’re ready to help and will work closely with you to find the best solution.
Thank you for sharing your feedback and for giving us the opportunity to improve your experience. We truly appreciate your understanding and look forward to resolving this quickly for you.
Nicole
iCanvas