I love the image, however this print was poorly mounted. I had a family emergency when I received the artwork, so it was over 60 days before I got around to hanging it. Very disappointed in the craftsmanship of the mounting.
Reply from iCanvas
Hi Sharon,
We’re so sorry to hear your order did not meet your expectations, especially after looking forward to displaying "Shopping In Teal". Your satisfaction truly means a great deal to us.
We also want to express our sincere sympathy regarding the family emergency you experienced. We completely understand how something like that can delay opening and hanging an order, and we’re very sorry that when you finally had the time, the mounting craftsmanship was disappointing.
Please know that we’re fully committed to making this right. Our goal is to ensure you have the best possible experience.
When you have a moment, please feel free to reach out to our support team at support@icanvas.com with a few photos of the print and the mounting issue. Our team is ready to help and will work with you to find the best solution.
We truly appreciate the opportunity to make this right. Thank you again for your understanding. We look forward to resolving this quickly for you.
Nicole
iCanvas