picture is lovely but the frame job is very croocked and poorly constructed
Reply from iCanvas
Hi Jennifer,
Thank you for taking the time to share your feedback. I’m very sorry to hear that the frame did not arrive in the condition you expected. I completely understand how disappointing it can be when the finishing details of a piece, especially the framing, don’t meet the quality you were hoping for.
We truly appreciate your kind note about the ordering process and service, but I’m sorry that the frame itself felt rushed or uneven. That’s certainly not the experience we want our customers to have.
If you’re open to it, we would really appreciate the opportunity to take a closer look and help make this right. Please feel free to send a photo of the frame to support@icanvas.com, and our team will review it and work with you on the best possible solution.
Thank you again for your feedback and for giving us the chance to improve your experience. We truly value it.
Nicole
iCanvas