Love the picture. The issue - there is a lump under the canvas in one corner. I have purchased from iCanvas before and the canvas wasn’t in the frame straight. This being said - more quality control in the framing process is needed.
Reply from iCanvas
Hi Fran,
Thank you for taking the time to share your feedback. We are so glad to hear that you love the picture!
However, we are genuinely sorry to hear about the quality issues you experienced, both the lump under the canvas in one corner on this order and your previous experience with the canvas not being straight in the frame. Your satisfaction means a great deal to us, and we are fully committed to making this right.
Please know that our goal is to ensure you have the best possible experience.
When you have a moment, feel free to reach out to our support team at support@icanvas.com with a few photos of the print and the issue you’re experiencing. They’re ready to help and will work with you to find the best solution.
We truly appreciate the opportunity to make this right. Thank you again for your understanding. We look forward to resolving this quickly for you.
Nicole
iCanvas