ICAN Wheels Reviews 110

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including framesets and wheels, noting their lightweight, stiffness, and excellent build. Many consumers highlight the outstanding customer service, describing the support as fast, friendly, and competent, with staff going above and beyond to assist. The delivery service is also frequently commended for its speed, careful packaging, and timely arrival of undamaged products. However, some customers mentioned that the internal cable routing could be improved. Additionally, a few people found the provided rim tape difficult to work with for tubeless setups and noted that the rear hub on some wheels can be quite loud when coasting.

What people talk about most

Product

Customers had positive experiences with product quality and performance. Many reviewers praised the excellent... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent craftsmanship and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being attentive,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love the ICAN Graro frameset. Super versatile with wide tire clearance, lightweight and stiff carbon build, and all the modern standards you’d expect (T47, UDH). Great value for the price.... See more

Rated 5 out of 5 stars

New Flyee frame, Blade R handlebars and Aero 50 wheels all arrived really fast, were really well packaged to ensure no damage, and most importantly are all fantastic quality. Custom paint work on fram... See more

Rated 5 out of 5 stars

Purchased 3 wheelsets (2 road, 1 gravel) purchase from ICAN. All have been very positive experiences. My first wheelset has over 5000 miles and the bearings are still running smooth. They are always... See more

Rated 5 out of 5 stars

I can currently only be positive about my experience with Ican Wheels. The delivery times were respected, the product arrived undamaged and properly packaged. In the box were the two whee... See more


Company details

  1. Road Cycling
  2. Bicycle Club
  3. Bicycle Rental Service
  4. Bicycle Store
  5. Bicycle Wholesale
  6. Bike Accessories Store

Written by the company

At ICAN Wheels, we are a forward-thinking brand dedicated to enhancing the cycling experience through superior carbon bike technology. As a key part of the ICAN Brand, we specialize in high-quality carbon wheels and carbon frames for various types of bikes, including road, gravel, and fat bikes. Our mission is to deliver exceptional performance and quality in each product. Our range of carbon road bike wheels is engineered for speed, precision, and durability, catering to the needs of competitive and recreational road cyclists alike. For the off-road enthusiasts, our gravel bike wheels offer the perfect combination of toughness and performance, ensuring reliability on challenging terrains. ICAN Wheels is not just about wheels; we also provide top-tier carbon frames that form the foundation of a high-performance carbon bike. Our fat bike wheels are designed to conquer the most demanding conditions, offering stability and control on diverse landscapes. Every product, from carbon wheels to carbon frames, reflects our commitment to innovation and excellence. We believe in empowering cyclists with components that elevate their riding experience. Our dedication to customer satisfaction drives us to continually improve and expand our product offerings, making ICAN Wheels a trusted choice for cyclists around the globe.


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great value

Customer service was very helpful even added a discount for me that wasnt applying. The wheels come nicely packaged, although under the end cap there is not grease to protect the bearings against the elements. Easy task to do yourself but would be a plus, most importantly and goes without saying the hub ratchets are greased. They were easy to set up and sound great. Doesn't seem to be a way to add photos but if I can ill provide them

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

ICAN G24 Gravel Wheelset

I have owned the ICAN G24 gravel wheels for nearly a year now. I've done some gnarly gravel races with them and they've been rock solid. I had to get a new freehub driver (switched from Shimano to Sram) and customer service made sure I got the right one. Great experience and product.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

New Flyee

New Flyee frame, Blade R handlebars and Aero 50 wheels all arrived really fast, were really well packaged to ensure no damage, and most importantly are all fantastic quality. Custom paint work on frame was well done and no overspray in bottom bracket or brake mounts. Front brake mounts were faced well and all square.

January 22, 2026
Rated 5 out of 5 stars

G24 SLs Fit the Bill

Ordered a set of G24 SLs. I wanted a second set of wheels so I could more easily swap between gravel and road setups on my Canyon Grizl. The wheels that came with my bike are DT Swiss GRC 1400 Spline carbon, but I opted for ICAN’s D91 hubs instead of the optional DT Swiss hubs to keep the cost down. I ordered them from the US warehouse but their inventory was stuck in customs and I was up against a trip deadline taking my bike with me. ICAN customer service changed my order to the China warehouse for a reasonable shipping charge and I received my wheels UPS in 4 days.

The wheels arrived well packed, undamaged, and perfectly true. Their spec says 1296g for the set. Mine weighed in at 1280g (590g front and 690g rear). This was before rim tape, which was not installed, and is not optional since the spoke holes are drilled. After installing one wrap of the provided rim tape, the total weight was 1300g. The provided rim tape is rather thick and difficult to work with (it’s more akin to a thick Kapton tape used in the electronics industry) and as such, it didn’t feel like I was making a perfect seal needed for tubeless. I could see areas where I couldn’t press down hard enough to remove the air bubbles. I’m using a TPU tube setup and not tubeless so it works for my purpose but if I were going tubeless I would use something easier to work with like Stan’s, etc. The only other thing included in the box is the tubeless valves. They’re pretty basic looking but I can’t say how well they work. No extra spokes or anything else.

After building them up, I popped out my DT Swiss wheels and installed these with zero brake line adjustments. One might expect that since they are the same axle width but you never know. I’ve been riding them only on the road, albeit bumpy third world roads, bunny hopping various holes and road humps. I built them up with Panaracer Gravelking Slick R 700x40’s. They feel very light, stiff, and responsive. I hate when people say wheels “spin up” nicely because that’s always relative. But they are a full 320g lighter than my original DT Swiss wheels. And with the Specialized Pathfinder 700x42 to Gravelking Slick R 700x40 tire change, that’s another 158g delta so the total wheel weight reduction is over a POUND. Of course they spin up nicely! They are still true after a month of riding and I don’t hear any spoke noises. Speaking of noise, if you like those YouTube videos with guys holding their bikes up and spinning the cranks so you can hear the rear hub spin like a RC prop plane, well you’ll love these wheels. You cannot sneak up on anyone while coasting with these wheels. They are LOUD and so there is no stealth mode. All in all, they seem like a great set of wheels for a great price and I am happy with the purchase.

January 3, 2026
Rated 5 out of 5 stars

Gravel wheelset G24 - 36 mm

I can currently only be positive about my experience with Ican Wheels.

The delivery times were respected, the product arrived undamaged and properly packaged. In the box were the two wheels, enough rim tape, and the two tubeless valves. No frills, everything basic, but that’s not an issue.

The tubeless setup with a pair of Tufo Thundero 44 mm tires wasn’t straightforward, but once installed, the pressure holds very well. After riding with them for a week, including three gravel rides, I can only be satisfied.

The wheels are 110 grams lighter than my previous set, and you can feel that on the many punchy climbs in my training area.

Also not unimportant: the minimal and discreet design is a nice aesthetic upgrade for my titanium gravel bike.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast replies and technical support!

I had several questions about framesets and technical details like framesize, hanger, bottom bracket etc. The customer service did a perfect job and gave me super fast replies. Thanks for that!! Good job. Looking forward to build up my new bike 👍

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best customers service

Only reason I rated 5 stars is due to Peggy’s customer service expertise and professionalism. She was always on top of things communicating increasing confidence and worry free transactions.

October 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look