Crap quality, gotcha contract, near-scam
I got a sales call from a Polish gentlemen who was delightful. He spent 90 minutes on the phone telling me all the great things ICEA group could do for me. That's where the positive experience ended.
Within 1 week, I could tell this was going to be a nightmare.
The quality of work was at the level of a third-grader: spelling mistakes, extremely poor grammar, and redundant phrasing. It was embarrassingly poor. And they wanted to write blog posts on my behalf! When I said, "No, please don't; I'll write them for you," they said, "It's against our policy." I asked where they would be posting these horribly crafted essays and they said... wait for it... "It's against our policy to tell you." Seriously?
The technical team wasn't fluent in my website architecture, so my IT guy had to implement all of the updates himself. Essentially, they were just advising me to implement (by myself) their utterly deplorable supposedly keyword-optimized writing into my website.
After 1 week, I tried to get out of the contract, stating that their developers weren't actually doing anything, and they refused. I tried several times and they said basically, "You're stuck with us for 3 months."
I am beyond disgusted with this company.
My "project manager", based somewhere in India, was in a different time zone which meant our awake hours overlapped by 2 hours each morning. This meant, anytime I had an inquiry, I had to wait 24 hours to get a message back from her saying "I will check with the team" and then wait another 24-48 hours to hear back from her with a cut-and-pasted message in poor English (sometimes to the point where I couldn't actually understand it. So then I'd have to inquire further and it would take another 2-3 days to get a response.
Don't let their chipper voices and smarmy "you will be so pleased, my friend" emails fool you. This company's product is utter garbage and possibly a scam.
Oh, and my site has dropped in ranking since working with them. I have less business than when I started.
January 30, 2023
Unprompted review