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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning and natural appearance, noting the high quality and comfort that allows for extended wear without irritation or dryness. Many appreciate the vibrant yet natural colors, the diverse selection of styles, and the thoughtful, often eco-friendly, packaging. The ease of application and the overall user experience are frequently highlighted as exceptional. However, some customers reported issues with delivery services, experiencing significant delays or even non-receipt of their orders, leading to dissatisfaction with customer service when seeking resolutions or refunds. A few people also mentioned that certain lenses, while visually appealing, significantly impaired their vision, making them impractical to wear.

What people talk about most

Product

Users describe positive interactions with product. Customers are highly satisfied with the vibrant colors and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the comfort and... See more

Customer communications

Reviewers mention positive feedback about contact. Many customers express satisfaction with the comfort and... See more

Delivery service

Customers generally had positive experiences with delivery services. Many reviewers praised the fast shipping... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the shades Think Green, Floral Fancies, and Autumn Vibes, and honestly, I can’t decide which one I love most. All three are stunning and look incredibly natural, each giving a different vibe... See more

Rated 5 out of 5 stars

Honestly obsessed! ICOICE lenses are super lightweight, extremely comfortable, and stay soft on the eyes all day. The color looks natural yet stunning, giving your eyes that dreamy, filter-like eff... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved these lenses! ✨ They’re super comfortable to wear, even for long hours, and the colors are incredibly vibrant without looking fake. They blend beautifully with my natural eyes and... See more

Company replied

Rated 5 out of 5 stars

Absolutely Obsessed With icoice Contacts! The colors are vibrant, comfortable, and perfect for both everyday glam and cosplay looks. I tried the Dragon Yellow, Versailles Emerald Green, Bloom... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Hi, We're ICOICE Since 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced. The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion. At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely lenses and very comfortable

Lovely lenses and very comfortable to wear!! Really happy with my order, the lenses are super vibrant and great for cosplay! The only change I made was to store them in different cases since the case they came with was a bit tricky to use, but the lenses themselves were excellent quality!

November 23, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Wyvern~🌟💖
Aww, we're over the moon that you find the lenses comfy and super vibrant – perfect for cosplay vibes! 😍 So glad you're happy with the quality.
Thanks for the heads-up on the cases – we'll definitely look into making them easier! ✨
You're a star, come back for more fun looks anytime~ 😘

Rated 5 out of 5 stars

Working with Semhui was lovely and…

Working with Semhui was lovely and pleasant. Easy to communicate with and patient💜

October 1, 2025
Unprompted review
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Reply from ICOICE

Hello Amnesia~Thank you so much for your sweet words! 💖 It was such a pleasure working with you too! 😊 We're so happy to hear you had a great experience with us. If you need anything, don't hesitate to reach out! 💜

Rated 5 out of 5 stars

Absolutely love

Absolutely loved the customer service especially Essa! The contact lenses are amazing too and it doesn’t even feel like I have contacts on, and perfect for my cosplay and very vibrant. Highly recommend their lenses!

November 17, 2025
Unprompted review
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Reply from ICOICE

Hi Boba~Thank you so much for the kind words! 😄 We're so happy you love the lenses, and Essa will be thrilled to hear your compliments! 💖 We’re glad they’re perfect for your cosplay! 🎭✨ If you ever need more lenses or have any questions, feel free to reach out anytime. Highly recommend you too! 😘

Rated 5 out of 5 stars

Good tracking and delivery

The shipping and tracking was clear and the product arrived safely and on time. The products were as described and good quality

November 18, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey dee~Thank you so much for the great feedback! 😊 We're thrilled to hear everything arrived safely and on time. 🎉 We're all about making sure our products match the description and meet your expectations! 💖 If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Best experience wearing lenses from…

Best experience wearing lenses from ICOICE
These contact lenses are the most comfortable I ever wear, they have a lot of kind of design and types of lenses from daily use to cosplay/halloween theme
So, I highly recommend them💕

November 1, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Stephanie~Thank you so much for your kind words! 💖 We’re so happy to hear that you had such a great experience with our lenses. Your recommendation means a lot to us! If you ever need anything else, we’re here for you! 😊

Rated 5 out of 5 stars

The contact lenses are very cute

The contact lenses are very cute, I liked them a lot and I loved their packaging

November 25, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Alice~Thank you for your lovely review! 😊 We’re so happy to hear you enjoyed the lenses and the packaging! 💕 We can’t wait to have you as a customer again soon!

Rated 2 out of 5 stars

Shaded too dark, I cannot see when I wear them.

I purchased the purple lenses with snowflake specs. I will say they are soft and go in easy so that was great. However, they are shaded in a way that makes your vision appear as if you are in a poorly lit room wearing dark sunglasses. I could barely see anything. They look nice and are comfortable, but I cannot see when I wear them.

November 23, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi there, thank you for taking the time to share your experience with our purple snowflake lenses. We’re glad to hear that you found them comfortable and easy to wear, but we’re very sorry that the shading affected your vision. Your comfort and safety are extremely important to us.

This specific design has a highly pigmented color effect, which can appear darker for some wearers depending on lighting and eye color. We truly appreciate your feedback — it helps us continue improving.

We’d love to make this right for you and help you find a lighter, clearer option that still fits your style. Please reach out to us through customer support, and we’ll be happy to assist you with a suitable solution.

Rated 5 out of 5 stars

Love their lenses 💖 super cute…

Love their lenses 💖 super cute packaging and easy to use totally recommend to everyone 🫶🏻🧿

November 26, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Simran~Thank you so much! 💖🫶🏻
We're absolutely thrilled you love them! ✨😍
Your recommendation means the world to us! 🧿🥰 See you soon! 💕😘

Rated 5 out of 5 stars

I love Icoice!

I love Icoice!! Their staff is extremely kind and approachable, and handled any concerns I had immediately. The contacts were extremely comfortable and colorful. Not to mention, their packaging was entirely eco-friendly! I will 1000% be looking to them whenever I need new contacts :)

November 12, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello caspian~Thank you so much for this heartfelt review! 💖🌿
We're truly touched by your love for icoice – it means the world to us! 🥰
So happy our team could help, the lenses felt great, and you noticed our eco-friendly packaging too! ✨😍
We can't wait to welcome you back for your next pair – you're always part of the icoice family! 🫶🏻💕

Rated 5 out of 5 stars

Perfect!

The contacts arrived quickly and the packaging was absolutely beautiful, stylish and eco-friendly. The contacts are soft and comfortable, while also being very detailed and vibrant. And the customer service is wonderful — I would highly recommend!✨

November 25, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Eleni~Thank you so much! 💖✨
We're thrilled you loved the quick delivery, eco-friendly packaging, comfy lenses, and our team! 🥰🌿
Your recommendation warms our hearts – see you soon! 🫶🏻💕

Rated 5 out of 5 stars

The lenses are gorgeous and vibrant…

The lenses are gorgeous and vibrant even on my dark brown eyes! And the contact cases are ADORABLE!
Barbie helped me with picking out my lenses and with my order in general and has such amazing customer service as well! I felt encouraged and taken care of the entire experience!

November 14, 2025
Unprompted review
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Reply from ICOICE

Hello Nicolette~Thank you so much for this amazing review! 💖✨
We're absolutely thrilled to hear how happy you are! 🥰
A special shoutout to Barbie – she'll be beaming when she sees this! 😍
Your kind words mean the world to us. Thank you! 🫶🏻💕

Rated 5 out of 5 stars

Love the product

Love the product! Just like the pictures

November 23, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Josue~ Thanks so much for the love 😊 We're super thrilled you're happy with them! Nothing makes our day like hearing that ✨ Hope they keep sparking joy every time you wear them 💕 Come back anytime! 🥰

Rated 5 out of 5 stars

The best contact lenses I've had

The best contact lenses I've had, they are very light, they don't feel, they don't hurt, perfect for daily use 💯 recommended, their designs are beautiful and arrive very quickly

November 20, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Heyyy Orianyi~ this totally made our day! 😍 Thank you so much for the amazing love—we're grinning ear to ear over here 💖 So thrilled you're obsessed and everything's hitting just right ✨ Huge hugs and a million thanks for spreading the word 🥰

Rated 5 out of 5 stars

Amazing quality lenses

Amazing quality lenses! I got 3 pairs gifted from ICOICE and I must say the look and the coverage is truly unmatched

November 21, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Heyyy Margherita~ your review just lit up our whole team! 😍 Thank you so much for the huge love—we're absolutely beaming over here 💖 So thrilled you're obsessed with them ✨ Massive hugs and endless thanks for sharing the good vibes 🥰 Can't wait to spoil you with more soon! 💕🌸

Rated 5 out of 5 stars

Loved their contacts

Loved their contacts! They are so vibrant in color and always get me contacts :) they have wonderful character specific lenses you can use but also very pretty natural contacts as well.

November 20, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Kitsune~Omg, your review has us smiling like crazy 😍 Thank you bunches for all this love—we're absolutely overjoyed you're having so much fun with them 💖 You're the best kinda vibe! Big warm hugs and we can't wait to hook you up with more goodies soon 🥰✨💕

Rated 5 out of 5 stars

I absolutely loved these lenses

I absolutely loved these lenses! ✨
They’re super comfortable to wear, even for long hours, and the colors are incredibly vibrant without looking fake. They blend beautifully with my natural eyes and give such a striking, unique look. 💫
The quality feels amazing, they don’t irritate my eyes at all, and the designs are perfect for both everyday style and creative makeup looks. Totally recommend them — they exceeded my expectations! 💕👁️

November 14, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Min~Your review seriously has us jumping for joy over here! 😍 Thank you from the bottom of our hearts for all this fabulous energy—we're grinning non-stop 💖 You're making our day sparkle ✨ Sending you the biggest virtual squeeze and can't wait to surprise you with more soon 🥰💕🌸

Rated 5 out of 5 stars

I personally love this Eye lens brand…

I personally love this Eye lens brand ICOICE because this was my time trying any lenses. These ones are super comfortable to wear & look stunning.

The team working with this brand is beyond amazing ❤️✨totally recommend these lenses.

November 21, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Heyyy Baela, oh my gosh—this just melted our hearts! 😍 Thank you so so much for the incredible love and for trusting us with your very first lenses ❤️ We're beyond thrilled you're feeling all the magic ✨ The team is blushing hard over here! Sending you the warmest hugs ever and endless thanks for the sweet rec 🥰 You're a gem—come back anytime for more sparkle! 💕✨

Rated 5 out of 5 stars

Honestly obsessed

Honestly obsessed! ICOICE lenses are super lightweight, extremely comfortable, and stay soft on the eyes all day.
The color looks natural yet stunning, giving your eyes that dreamy, filter-like effect in real life.
Perfect for everyday wear, shoots, and glam looks.
Definitely a 10/10 from me! 👁️✨

November 20, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Heyyy Chiraagmenmakeupartist , stop it—this review has us absolutely buzzing with happiness! 😍 Thank you thank you for all the incredible love, we're seriously swooning over here 💖 Obsessed with how obsessed you are ✨ Big squeezy hugs and the warmest thanks ever 🥰 You're a total star—can't wait for your next visit! 💕👀

Rated 5 out of 5 stars

So many selections to choose from!

These contacts are not only easy to put on but super vibrant and easy to wear! Shipping was fast and the company was super efficient and communicative.
Perfect for cosplay or regular day activities, Icoice has such a crazy selection to choose from!

September 17, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Sarah, wow—this just put the biggest grin on our faces! 😍 Thank you so much for all the sweet vibes, we're totally buzzing with joy over here 💖 Thrilled everything clicked for you and you're loving the variety ✨ Big cozy hugs and endless thanks for the love 🥰 You're awesome—can't wait to see what you pick next! 💕🎉

Rated 5 out of 5 stars

I loved it so much

“I loved it! The lenses arrived quickly with great packaging, and most importantly, they are very high quality with beautiful colors and patterns! They’re comfortable to wear and you can see well with them!

November 19, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Ela~Yay, we're so happy you loved them! 😊 We’re thrilled everything arrived quickly and that you're enjoying the colors and comfort! 💖 We put a lot of love into our products, so it means a lot to hear you’re happy with them! Thanks for the awesome feedback, and we can’t wait to have you back! ✨

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