icount Reviews 

5
•
TrustScore 3.5 out of 5

3.6

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Company details

  1. Money & Insurance

Information provided by various external sources

icount prepaid Mastercard® account is an alternative to a bank account. No credit history required to open. Only £9.95 pay monthly or low PAYG. Apply today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

5 reviews

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3.6

All reviews

(5)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than Monzo!

Whilst not as slick as Monzo or Revolut, this has far better functionality and acts just like a bank account. Far better customer services too!!!

September 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Failed business? Poor personal credit score? This is the account for anyone in this position. The account may have a few costs but name a service that's completely free? As far as I can tell, the "TOTAL ACCESS" Icount has everything a standard high street bank current account would offer. Marvellous!
Oh & the self service Account creation process works like a dream, literally setting up an account from scratch is simple & the card arrived in 3 days.. with everything else by email straight away & very informative :-)

September 10, 2020
Unprompted review
Rated 1 out of 5 stars

Want to loose your money

Want to loose your money? Want to get scammed on a regular basis? Wanna be charged monthly on services you don't use? If you've answered yes on all of the previous questions then you've found the perfect way. ICount! Time passes but the "about to be returned" money does not return. Ooh oh. The 100$+ I've got taken without my will for service I didn't receive still don't return. Loose your personal data today, sign up!

May 18, 2020
Unprompted review
icount logo

Reply from icount

We are sorry that you feel this way. Have you tried contacting customer services to raise your dispute? The terms and conditions clearly state the monthly fee is £9.95. This relates to the card tariff that you chose and signed up for.

Regarding personal data, we have stringent systems in place and have never released any account/personal data to any 3rd parties.

Please contact customer services or write to "Freepost, Cashplus"

Rated 1 out of 5 stars

Incredibly poor.

Incredibly poor.

Took two days to even get a confirmation email that the account had been set up. 11 days after application acceptance, still no sign of a card - not great, given that I paid £15 for the privilege.

Despite trying both the app and online customer area, there's no option to make electronic payments, only direct debits. None of the companies I want to pay using this account will accept cards or use direct debits, only standing orders and faster payments.

This absolutely should NOT be marketed as a current account, because it's nothing of the sort. Thank God I didn't change my wages over to ICount, because I'd be absolutely screwed with no card and no way of transferring money to a usable account.

Very, very disappointing.

November 17, 2019
Unprompted review
icount logo

Reply from icount

This certainly is not the service you should be getting... please send an email to info@icount.co.uk and I can pass it on to the relevant team

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