IDeal Car Centre Reviews 

120
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

THE WORSE customer service, quality of cars are BELOW average & very much just want the sale & profit

Company replied

Rated 5 out of 5 stars

This is an update to my recent review. Even though iDeal had checked the car, and I had my own mechanic check the car, neither spotted a timing chain issue. In fact, it was only spotted when iDe... See more

Rated 5 out of 5 stars

We purchased a car which was better than described, almost unmarked so really pleased with the car. The team gave us some good advice on getting the best price for selling our car instead of trading i... See more

Rated 5 out of 5 stars

Visited the car center yesterday was greated by a lovely young man..believe his name was Leon he listened my needs and was able to show me some vehicles within my price bracket he had a great kn... See more

Company details

  1. Used Car Dealer
  2. also in
  3. Car Dealer
  4. Motor Vehicle Dealer

Information provided by various external sources

Ideal Car Centre is a used car dealer in Little Hulton stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Manchester.


Contact info

4.0

Great

TrustScore 4 out of 5

120 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(120)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

stay clear terrible cars

have first hand experience dealing with a car they sold that should have basically been in a scrap yard, there no way it passed the mot was sold with ,stay clear

March 1, 2025
Unprompted review
IDeal Car Centre logo

Reply from IDeal Car Centre

Sorry could you please elaborate as we have no record of any dealings with you. Please confirm you have the correct company as we are often mistaken for Ideal Car Centre LTD which is an entirely separate company and nothing to do with us. Please provide your name and the car reg, as ALL of our cars pass an independent mechanical inspection, come with a valid MOT and a recent service and are stringently checked so we cannot believe your claim regarding any vehicles purchased from us. In addition we do not carry out MOTs ourselves, they are all done at an independent authorised MOT testing station so any issues or claims regarding MOT validity should be raised with the testing station or with VOSA as that is all outside of our control.

Rated 5 out of 5 stars

Smooth, easy experience great company

From the initial phone call to the handover of the car, such an smooth, no pressure experience, and dealt with by one of the most honest guys in the trade, Paul is a credit to this firm and would definitely recommend buying from ideal.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

as promised for every new break down a…

as promised for every new break down a new review will go up to document my new experience, Another AA call needed this time the the car was stuck in third gear. dash board lit up like i Christmas tree as normal. i will let you know the cost of the most recent break down when i get it back next week i look forward to threats from "never been ideal car centre" and the insults. again stay away from this business.

a lot of 5 star reviews popped recently.... all very short nad very interesting.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Caring

Hi there is a driver in your team called gary he is very caring he looked out for us that's why I have given him 5 stars & thankyou

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

I recently purchased a Range Rover from iDeal Car Centre, and the experience was absolutely fantastic. The car was four hours away, so understandably, I had a LOT of questions over several phone calls. Andy and Dan answered every single one, no matter how ridiculous they were (sorry for hounding your phone line!!). I decided to secure the car with a deposit and I am glad I did as there was a lot of interest in it.

When it came time to pick up my car, Paul met me at the local train station, which was an added bonus. My car is gorgeous, complete with a new service and MOT. I was quite nervous about driving it, as I’ve only had one other automatic—and that was a long time ago. Paul took the time to explain all the extras in the car that I wasn’t familiar with and even stayed with me while I drove around to get used to it.

I highly recommend this garage, and I will definitely be a repeat customer in the future. Thank you for all your help, team! 😊

Little update - my car drove beautifully on the four hour trip home. Thanks once again all 🌟

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible after sales service

I recommend thoroughly researching this dealership before making a purchase. In my personal experience, I encountered significant challenges within 3 weeks of buying a vehicle here. A pre-existing fault resulted in the vehicle becoming undriveable, and I did not feel I received adequate support from the dealership in resolving the issue.
Throughout the repair process, I kept them informed at every step. I invited them to speak directly with the garage handling the repair and to utilize their own parts suppliers, since they claimed they could source parts more affordably. Despite my efforts, they never followed up nor proactively assisted in the process.

Ultimately, I had to pay for the repairs myself, only to be told afterward by the dealership that the repair costs were excessive and they would offer less than half of the repair, for which I would also be required to sign a Non-Disclosure Agreement. This left me feeling frustrated and unsupported.

I also learned, after the fact, that the dealership had recorded at least one of our phone calls without informing me beforehand, which I found strange for a supposedly reputable business.

Based on what I’ve seen, there are multiple negative reviews from other customers, and I wish I had read more of them before purchasing in good faith. I expect the dealership may respond to this review at length, but I am simply sharing my personal experience so others can do their own research and make an informed decision.

I understand other customers may have different experiences, but I felt it important to share mine.

This is the first bad review I've left on here for anyone, for any reason.

January 31, 2025
Unprompted review
IDeal Car Centre logo

Reply from IDeal Car Centre

Unfortunately we need to correct this review with the true events. In reality the customer has overpaid for repairs despite us telling him not to, he went ahead without our permission and instead of being unhappy with the garage who overcharged him, he is embarrassed and threatened us with negative reviews if we didn't pay the hugely inflated bill in full.
The customer had the car inspected by the AA prior to sale which found no faults except a top mount we had already stated we were replacing as soon as he enquired. 3 weeks later a wishbone has snapped and we were pricing up repairs to cover the cost. We told the customer not to have repairs carried out without speaking to us first, but instead he had not only that repair carried out but another repair which he didn't tell us about which wasn't even required as that part had already been replaced. He stated that he was happy for us to cover what it should cost us and he would cover the extra. He then gave us a bill 3x over what it should have been. We actually agreed to contribute 50% despite the extra work we were unaware of and the extra cost, and he then went back on his word and decided he wanted the full bill paying or he threatened bad reviews, all because he could not contact us first or wait an extra day for a repair.
We went over and above what was required with this customer to help, but unfortunately we cannot be held to ransom simply because customers have acted against our advice and requests through impatience or ignorance.

Rated 5 out of 5 stars

Excellent car company

Brought my Range Rover evoque from here I travelled by train from cannock west Midlands after Andy sent me a WhatsApp video of the car showing its condition, when I arrived it looked exactly as he had described it was in perfect condition they let me and my wife look round it and test drove it, no pressure at all answered all the questions I asked, very professional company would highly recommend buying a car from here, one happy customer thank you 👍👍👍

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly people.

Very friendly people especially paul, made me feel welcome from the moment I got there. Top work from the Valeter, the cars were immaculate, smelt lovely inside. Would highly recommend to family and friends.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very very bad customer service

Very very bad customer service. I enquired about a vehicles pricing as the journey to view the car was a long 3.5hr drive but was met with very rude responses. Glad they showed their colours now rather than further down the line, bullet dodged. Wouldn't recommend simply based on one interaction.

January 6, 2025
Unprompted review
IDeal Car Centre logo

Reply from IDeal Car Centre

We are more than happy to post screenshots of the entire conversation which we have save. You were treated professionally, politely, and courteously at every stage despite enquiring on a car and wanting to pay a ridiculous £2,000 below the asking price without even committing to actually buy it.
We simply pointed out to you that obviously we don't carry out negotiations of this type via email and that we know our car was priced well and is a rare and desirable model. The reason you wanted to travel 3.5 hours to buy ours was that there are so few in the country and ours was the cheapest.
When this was politely pointed out you actually became rude and spat your dummy out stating you could buy one privately and get your own warranty.

There is a huge difference between 'poor customer service' and you simply wanting something ridiculous and not getting your own way. Unfortunately us not agreeing to knock £2,000 off a cheap car does not constitute poor customer service.
The truth of the matter unfortunately, is you could not afford to buy our car but despite this we still treated you politely and with respect. You wanted a ridiculous discount and made a silly offer without even agreeing to buy our car if we agreed and most dealers would have simply ignored your request or responded rudely. We did not, and yet you have left a ridiculous review all because you need another £2,000 more than you have to buy the car you want and we could not discount it by that much. To say we were rude, unhelpful, or impolite is at best disingenuous and at worst outright lies to cover your embarrassment when in fact we were polite, courteous, and helpful at all times.

Rated 5 out of 5 stars

Great experience

A very pleasant, stress free and painless car buying experience. Friendly and relaxed sales approach. Straight to the point negotiation and dealing process without the usual games. Knowledgeable staff with transparent approach and no pressure applied. Did exactly as agreed on time. Most importantly, I am very happy with my purchase with no remorse whatsoever. I will happily return to this dealer in the future and have no hesitation in recommending them to others

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Would definitely recommend anyone looking for a car to come here. The previous garages I had been too were very rude, made you feel uncomfortable and just unprofessional. Came here and it was the complete opposite. Paul was very friendly and informative and just let us look around the car without feeling pestered, unless we wanted to ask him something. The most relaxed I’ve felt when looking for a car as I didn’t feel pressured or bothered by any staff. Ended up coming away with a lovely car which I’m hoping lasts me a long time!! Would definitely come back in the future - thank you!!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Well selected and prepared cars at good prices.

IDeal Car Centre is not easy to find in Little Hulton but it's worth the effort. TBH it lacks many of the charms of a franchise dealership, presenting more as a fortress than an open site you might meander around kicking tires, so it won't be for everyone. That said, they more than make up for all the fluff by providing good honest down to earth service centred around well selected and prepared cars at good prices. I am more than happy with the Golf I purchased. And just to be certain, this is not the same place as the similarly named car seller in Wolverhampton.

August 29, 2024
Unprompted review

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