If you watch at he right time there are some great bargains. Especially with beauty. The Elizabeth Grant range is excellent. Still waiting for invoice statements to show flexi-pay dates!!!!?
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recd. the limited edition lab life golden Titan which I'm very pleased with. Ordering was easy & quickly rcd. it. How ever since then I've ordered 2 further items by telephone but according to Cus... See more
Company replied
I buy zhuzh tan enhanc4r for years now always get good deals on iv told many people as i keep getting asked what i use .in 3 days i go from whute to dark. Even with no sun tanning lotion in this or an... See more
Company replied
I am very happy to deal with Ideal World as I have purchased many items from them over a long period of time and have found them a very good shopping channel to deal with .Its easy to order ,items del... See more
Company replied
Company details
About Ideal World
Written by the company
Ideal World TV - Delivering a dynamic and entertaining shopping experience.
Ideal World, TV - SKY 668 | Freeview 51 | Virgin Media 747 | Freesat 810 | Youtube
Share A Meal
Written by the company
- With every purchase we donate one meal to a hungry child in India and the UK
Contact info
Ideal World, Surrey House, Plane Tree Crescent, Feltham, TW13 7HF, London, United Kingdom
- 0800 151 2345
- customercare@idealworld.tv
- www.idealworld.tv
4.1
Great
105K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
My good were returned as I was not home…
My good were returned as I was not home yet the letterbox is big enough to have posted them through or left with a neighbour so no product received
July 29, 2026
Reply from Ideal World
Dear Diane,
We have investigated your query and have found that delivery of your parcel was attempted twice; As no delivery instructions were provided through the tracking service, the parcel was taken back and currently being held at your local Post Office and is available for collection. Alternatively, you can arrange a redelivery using the tracking link with your tracking number.
We have also tried contacting you by telephone and email to assist you with this matter, but unfortunately, we have not received a response.
We sincerely apologies for the inconvenience caused and would still like the opportunity to help resolve this for you. Please contact our Customer Service team at your earliest convenience so that we can assist you further and discuss the best way to get your parcel to you.
We look forward to hearing from you.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
It's not an ideal world on money back
This company really does make me laugh they go on about 60days money back guantee and then sell something and say it takes 3months for u 2 see the difference so in other words the money back will of run out
August 8, 2026
Unprompted review
Reply from Ideal World
Dear David,
We would like to clarify that our 60-day return policy applies to items that are unused and returned in resalable condition.
We understand that certain products, such as beauty items, may take some time to show results. However, as per our returns policy, for hygiene reasons, we are unable to accept returns on beauty items, underwear or bedding that have been used or sampled.
We would be happy to look into the specific item and your concerns further. Please share the details of the item in question, along with your contact information, so we can investigate this for you.
Regards,
Ansh
Ideal World Customer Care
Cross over hand bag
The crossover bag I ordered was just what I wanted and easy easy to use. It was not expensive and suited perfectly. If you do them in other colours Iwould order another
August 1, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
after phoning customer service about a…
after phoning customer service about a free storage box with my order that hadnt been included in my otder i rang customer services and was dealt with politely and efficiently by the lady i spoke to she also sent my storage boxes which i received excellent service
July 28, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Always very good quality items for sale…
Always very good quality items for sale at very competitive prices. Quick post if not free.. Thank you very much.
July 26, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Emu Oil
I ordered the Emu Oil and it was delivered very quickly. I received my actual order 100g jar and a 20g jar for free! This oil is so good as having a few issues with my joints now going through the change. It is helping the back of my knee brilliantly. Less painful since using this oil. It smells fantastic and is very smooth to touch. A little goes a long way.
July 31, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Broke after trying on one screw
Broke after trying on one screw, to much hassle to return.
Had a call from I.W, they have refunded the item, great service, I thought I had wasted £15. Thumbs up from me.
August 1, 2026
Reply from Ideal World
Dear Trevor,
Please accept our apologies for the inconvenience caused.
We have looked into your query and, as discussed with you over the call, we do understand that the unit you received was faulty.
In order to resolve this, we have assisted you with the best possible resolution, and we hope this helps address your concerns.
Regards,
Ansh
Ideal World Customer Care
Excellent garment steamer
The garment steamer works much better than the hand held ones I’ve had before.Easy to assemble & easy to use. I was not sent part of this order & contacted Ideal World. They quickly rectified the omission & sent me something better than the item which had been omitted. Well done Ideal World
August 1, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
ok would use again
April 8, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
Please accept our apologies that your recent experience with our website did not meet your expectations.
Please get in touch with our Customer Service team on 0800 151 2345 (option 2) or email us at customercare@idealworld.tv so we can assist you better.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
i had a order that had a piece missing …
i had a order that had a piece missing i had to return it they said someone would let me know what was next i asked for a replacement then to told i have a refund also told to reorder then i have had to wait
all i got many emails which was just repeating things not happy
July 27, 2026
Reply from Ideal World
Dear Ann,
Please accept our apologies for the inconvenience and frustration caused by your recent experience.
We have investigated your query and understand the concerns you raised regarding the return and replacement process. As confirmed with you over email, we have done our best to address your query and resolve your concerns.
We appreciate your patience and the feedback you have provided.
Regards,
Ansh
Ideal World Customer Care
The pillows arrived very quickly and…
The pillows arrived very quickly and are very good
July 27, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
It's a great show and sally is…
It's a great show and sally is brilliant but I do have trouble getting flex pay
July 27, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Excellent piece of equipment at a…
Excellent piece of equipment at a really good price with good delivery service
July 27, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Jackie,
We sincerely apologies for the confusion caused. We have investigated your query and found an issue with the product listing, which resulted in the cream being sent instead of the spray. We have highlighted this with the relevant team, and the listing will be corrected.
Unfortunately, the spray is currently out of stock, so we have processed a refund for you as a resolution. We hope this resolves your concerns.
Regards,
Ansh
Ideal World Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.