Identity Guard®Reviews 

Bob saved me cancelling my account. I never had to call Identity for an issue. It took over 20mins to get to Bob. I realize there are technical issues, but it was very frustrated and I wanted to cancel the account and go elsewhere. Bob explained things and was very patient and informative. If I ever have to call to ask about an "alert issue" I will ask for Bob.

I did not sign up. Must have been through bank or credit card fraud when they automatically add 🤔 I cancelled and was ignored. Kept getting charged had to cancel 2x. This is fraudalent. Specifically concerned that they know credit score when I have a freeze on all reporting agencies for 20 years. I NEVER authorized Identity guard access to my credit. Very upsetting.
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Evany was exceptional in every way. She stayed on the line as we called banks and credit reporters to inform of fraud. Patient, professional and guided me through the processes. She is a wonderful employee and you are lucky to have her

My rep was the most friendly, helpful, positive customer service rep I have experienced in years throughout any industry. He was so pleasant, such clear instructions on how to walk through while explaining & overall a joy. He actually made my week! I was able to quickly resolve my issue & learn some things in the process! Overall 5 star +!

Very informative, knew who to talked to, benefits of each org, etc. Coordinated conversations with remote parties, advised on correct course of actions.

Great personality.. very patient.. excellent communication.

Bibi was very professional knowledgeable and helpful

AJ was super knowledgeable, helpful, and friendly - a wonderful combination when dealing with a credit alert concern during the holiday season! The alert was researched and solved!

Juanita was great.
She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgement that BoA was even working on the theft. Juanita got BoA's fraud group on the phone and within minutes the BoA representative put the stolen money ($4,880.36) back into my account while we were on the phone!! If it were not for Juanita's intervention who knows how long I would have been waiting for or if I would have ever received my money back.

Juanita from identity guard was professional, pleasant and communicated well. I am very impressed with the superior service I received, and Juanita’s invaluable assistance. This is the first occasion that I required assistance. She explained in detail what I could expect. She contacted the bank and stayed online to assist. I have had other services in the past, and had to do all the work to resolve an alert. I’m going to tell my family members about this company.

Evany was very knowledgeable, helpful, professional and patient.

Bibi was absolutely amazing! How she handled my situation was with knowledge, timeliness, personable...fantastic! So grateful for Identity Guard and the people that make up a great team!

Bibi was the reason I rated it 5 stars. I would have used more if you gave them to me.
I was also impresse3d at how prepared, and knowledgeable she was.
She did a very good jib explaining things which I always appreciate.
I say give her a bonus!!!!

Outstanding customer service. Evany was so helpful. Can’t say enough about how great she was to deal with.

my issue was attended right away and a fix done in minutes.

Olivia was helpful and stay with me on the line throughout the process. Explain everything and help me with the whole process, even with the additional people we had to reach.

Juanita was very helpful in guiding me through the fraud alert options and process. She also helped connecting to Capital One to flag the application as fraudulent.

My first call to raise the issue I was having was capably handled by the agent who took the call. She told me I had White Glove service, took some information and then connected me with Tere. Tere was very patient, understanding and helpful. She had great ideas and advised me of important information. Although we didn't entirely solve the mystery of what is happening (still waiting for an update from the lender who contacted me), I am confident after working with Tere that my identity has not been stolen and I am not at risk. Tere advised me that I can have her monitor for 90 days, which I authorized.

I have been paying for Identity Guard for about ten years and never have had an issue that required me to call on the company. I am so happy that when I actually needed the help, it was there and exceeded my expectations as to capability.