Identity Guard®Reviews 

This review is regarding Helga: I have had the luck and pleasure to get to speak with Helga twice over my 13 year membership. She is nothing short of marvelous, patient, intelligent, able to explain and answer questions, give good advice and guidance relating to identity theft. She knows the products well and she is excellent in communications. You are very lucky to have Helga on your team. She is a rare gem! She is one of the main reasons I continue to support Identity Guard because in this day and age, it is difficult to find support and guidance as she gives. I am not speaking to a robot, lol, I have a genuine person who understands her products very very well and the industry she is in. She takes the stress away!

Judith helped manage my case where fraudulent credit applications were made in my name. She did a wonderful job of connecting me with the companies that were involved. She guided me through the process and made terrific recommendations on how to reduce/eliminate the potential for future occurrences. She did a great job of addressing the situation and helping me resolve the concerns.

Bibi She is the best customer service person I have ever worked with. She is worth gold. She gave me more information that I was unaware of and was assisting me with every issue I requested.

Jeff is the consummate professional. He communicates clearly and explains everything exceedingly well, and allows for good conversational interplay with the client (me) -- i.e., I often interjected a question or comment while he was talking/explaining, yet he took it in stride and kept the two-way flow of communication and understanding flowing. He also presented me with excellent advice for actions I could take on my own moving forward to further protect my data. He is a great ambassador for your company. I am a current customer due to a health insurance company's breach of their provider data when I was billing patients, receiving free monitoring for a period of time. Simply because of the excellence of his service, I will certainly be inclined to become a paying subscriber once my gratuitous period ends. Thank you Jeff!

I am extremely pleased with the identity theft support that I've received from Identity Guard. After fraudulent credit applications were made, Identity Guard sent an email alert. I then worked with a knowledgeable staff member to notify the companies, stop the applications and in one case close an account. The staff member, with me on the phone, contacted all parties and significantly stream lined the process and put me at ease. The membership has definitely paid off already. I highly recommend using Identity Guard.

Watch out!! Subscriptions are automatically set to auto-renew. The terms and conditions specify that once a renewal is made no refunds will be given for any reason. A very scammy practice. I had cancelled my subscription the same day that I saw the auto-renew charge pending and received auto-generated email that conveniently requested I contact customer service for more information to cancel the subscription. This auto-email prevented me from canceling in time and Aura will not issue even a pro-rated refund. Poor business practices for a service that is mediocre at best.

I’ve been a customer of Aura - Identity Guard for 9 years. There were some public “data breaches” where all of my personal information was recently compromised. My ID was stolen and used to open accounts and steal current funds.
My ID Guard restitution specialist, Judith, assigned to my case is incredibly professional and knowledgeable. She helped guide me through all the steps required to execute on my end, in great detail.

You hear the commercials about ID theft and how difficult it is…these ads severely understate the devastation of watching your well being disappear overnight. The Aura ID Guard folks helped relive the stress and anxiety of the unknown. (Like the “Dark Web” which really exist). Thanks for the azibg and continued support.

Juanita was extremely professional, thorough and compassionate. She walked me through the steps we'd be taking and assured me that Identity Guard will do everything in their power to protect my identity and resolve my situation. Was truly impressed with Juanita!

We have an account which was using two different e-mail accounts and sign-in access, and I couldn't access either account. Bob was an outstanding help in having me find my passwords and renew our membership by explaining the distinct advantages and benefits of our coverage. Cant say enough about how helpful and patient he was.

Identity Guard alerted me to fraudulent credit card application using my identity. Jeff lead the effort of squashing the application and mentored me through the rest of the identity theft protection process.

I called Identity Guard when I received a credit alert. Jeff took my information and connected us to the bank in question. Jeff walked me through the process, gave me excellent advice as how to further protect myself and explained everything extremely well. I am happy to be an Identity Guard member

Everything was very clearly explained and was asked if I had any questions at many points throughout. This call helped me feel like I am in good hands. Very satisfied.

Olivia was very helpful and stayed on the line over an hour to walk with me through what I needed to do in order to move my identity theft situation forward. It was comforting to know that I had someone who knew what to do in this situation and could guide me through it.

Wonderful service from Evany. I could not have asked for better!

Cody was very well spoken - polite, clear, and concise. I appreciate his patients, ability to answer questions, and diligence in making sure I understood.

As far as I'm concerned this platform should not get any stars. I found this platform to be terribly inefficient and problematic. Bank accounts became unlinked and had no success in relinking one of them. Their two step authentication process was only working through email and not text. Customer service representative sounded like a recording repeating the same thing over and over. Adding bank accounts and credit cards to monitor was time consuming and worthless if it unlinks after being linked for 10 days. Representative told me if you had two factor authentication enabled on credit cards it can cause the cards to become unlinked and I should disable it. I wasted a great deal of time and finally got fed up enough to cancel. They take your payment immediately but don't expect to get your refund until the next billing cycle.

Thanks to prompt notification of identity theft and with the help of Janet from Identity Guard I was able to shut down an illegall credit card issued in my name before it was used. Janet was extremely helpful and was a great liaison when dealing with the bank.

Very friendly and knowledgeable took care of what I needed

Received an alert and was able to confirm fraud with the creditor with Identity Guard's service representatives within 15 minutes. Received helpful actions to help resolve ID fraud.