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iD Mobile Reviews 65,970

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TrustScore 4.5 out of 5

4.3

Mobile Network Operator
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and the excellent value for money it offers, often highlighting competitive pricing and the benefit of data rollover. Many appreciate the straightforward sign-up process and the ease of switching from previous providers, along with the consistent pricing without unexpected increases. However, some customers also noted issues with customer service, describing it as limited, slow to respond, or difficult to reach a human agent. A few people mentioned problems with signal strength and connectivity, particularly in certain areas, and some felt that the company's approach to customer retention could be improved.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its reliability,... See more

Price

Consumers find price to be positive, often highlighting very reasonable costs and good value. Many reviewers... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the competitive... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise helpful agents, quick issue... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe the service as easy to use, with... See more

Based on these reviews

Rated 4 out of 5 stars

Simple sign up, 100% uptime, EU roaming (WHY I SWITCHED TO IdMobile) The only issue was with my sons customer service issue. He missed one payment and then when many months being charged but getting n... See more

Company replied

Rated 4 out of 5 stars

We use an ID mobile SIM in a 5G router (4G in practice) in a holiday home to provide internet access. The 60GB deal is great as it comes with rollover, meaning that if the whole amount isn't used, it... See more

Company replied

Rated 4 out of 5 stars

I've been with ID mobile since I first started using a mobile phone. Prices are upfront and clear and comparable with other companies. East to switch to a new mobile by sticking with them rather than... See more

Company replied

Rated 4 out of 5 stars

I read love ID mobile just one little problem, I was told this year that I'd get 150 gigs of data. But i've only ever received one hundred, not sure what's going on there. I have been with ID mobile a... See more

Company replied

Company details

  1. Mobile Network Operator

Written by the company

We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

66K reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, to be fair not a lot to complain about, signal can be a bit dodgy at times, but i suppose that happens with any network and depends on whereabouts you are at the time

April 24, 2026
Rated 1 out of 5 stars

By far the worst company I’ve ever had…

By far the worst company I’ve ever had to deal with.

Unable to make or take calls, unable to call the customer service line and when we finally are able to talk to someone, they are unable to help. They have tried to charge me £500 to switch networks, despite not providing me with a reliable service. I received an email from ID complaints team asking to outline and show examples of the problem. When I responded, I was greeted with a message saying they would not respond to my email.

Using ID has cost me in lost revenue for my business due to the poor service.

Stay well away!

(25th April Update)

Received a message saying my case has been resolved, despite absolutely nothing being done. Tried to follow up but have been told I would have to start the entire complaints process again. I was accused of not providing information for them, despite having evidence that I have provided the information required. (See above for email response I received when providing the information they asked for)

April 24, 2026
Unprompted review
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Reply from iD Mobile

Hi Jake,

Thank you for taking the time to leave your review.

I’m really sorry to hear about the experience you’ve had, especially the impact this has had on your business. I completely understand how important it is to have a reliable service and to be able to get the support you need when things go wrong.

I’ve requested your details so I can contact you directly and look into this further for you. Once I have these, I’ll do my best to review your case and help get this resolved.

Thank you for your patience, and again, I’m very sorry for the inconvenience caused.


Thanks,
Marquerita
The iD Mobile Team

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