IDrive Online Backup Reviews 1,755

Do not under any circumstances give this company money. There is a button that says 'Enable auto-renewal' - I never selected it, and yet they continued to charge my credit card.
If you email them advising them of this error, they completely ignore this fact, do not respond to why they would charge without this being renewed, and they just say, you were using it. Then offer to give back a small fraction of the last charge.
They have taken over $400 from me as I didn't notice they were automatically recharging my credit card. I don't have the software on my device either.
If you put a button that says 'Enable auto-billing' and you don't select it, that tells me I should not be auto-billed.
Also, the charges go up steeply, $52.12 in 2019, $69.50 (up $17, 33%) in 2020 and 2021, $79.50 (up $10, 14%) in 2022 and 2023.

This is therefore theft.

They lie and after each year you have to pay minimum 30 euros more. It was first 70 euros each year for 2 TB . Now the second year just before paying they made it 100 euros. Such a shame. I couldn't trust this company anymore and there was no guarantee. So i moved to another lifetime cloud.

The product is in general fairly decent in that it _mostly_ does what it’s supposed to do; namely, backup and restore your files. However, it does have one pernicious bug that is quite worrying.

I am unable to individually restore any file or subdirectory that I have previously backed up to IDrive if that file/subdirectory is inside any directory that includes the string “crypto” in its name.

Thus for each of the below directories for example, whenever I attempt to restore files, I cannot view or navigate to ANY subdirectories or files that are below each of these directories (note that each of these directories includes the string “crypto” in its name):
* /Users/myusername/Documents/dir1/crypto
* /Users/myusername/Documents/RandomWordContainingCryptoInIt
* /Users/myusername/Documents/dir2/I have crypto in my name
* /Users/myusername/Documents/cryptography
* /Users/myusername/Documents/dir3/cryptocurrency
* /Users/myusername/Documents/Unencrypted_Cryptomator_Files
* /Users/myusername/Library/Mobile Documents/iCloud~com~boxcryptor

I reported this bug to their support team several weeks ago, and their response to my report has been a total sham. At the outset, I had received an automated response acknowledging receipt of my request, but NO ONE from support has ever given me an approximate timeline for its resolution, nor have they even thought it fit to at least proactively contact me to update me on the status of the issue. This issue to me like it is a pretty major bug with the product, and yet I have to be the one to be continually re-contacting them for an update. And each time I reach back out to them asking for a status update, I am told that someone will get back to me “as soon as possible”. And yet no one ever does.

Generally decent product, but simply an awful, AWFUL customer experience!

I recently bought a car at North Nissan. My experience with Levi and Al was the best I have ever had when purchasing a vehicle. They made everything simple and easy and answered all my questions. Levi and Al were very professional, polite and friendly.
They followed up on everything.
Could not ask for better, I highly recommend these guys when looking for a vehicle.

Chris from commercial dept. was very rude.
The service sucks. The software is full of glitches.
Avoid this company/service like the plague.

3rd Year Review Never had an issue with Windows or Mobile & Price Fantastic A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ . Very secure

This must be trash.
Soon one week, with 500/500 fibre and no other load, to backup 2 TB. only 1,2 TB in a week 24 hours upload.

Speed is very slow, and problem is of course at iDrive. I recomend Jottacloud - these is day and night in speed and working. I have used Jotacloud many years, and nov buy premium iDrive, but not worth 10USD (90% discount of normal priceing)

On behalf of a client, we uploaded files to share with 30 users on iDrive.com. Unfortunately, after a few hours, the files became inaccessible. We contacted support, and while the issue was resolved the next day, it reoccurred within a few hours.

We reached out to support again, and the files were made accessible once more. However, the issue happened a third time, forcing us to open a third ticket. It's been six days, with three tickets opened, and the problem persists. Our client has lost trust in the service, and as a result, we appeared incompetent, offering a service that doesn't work.

Our experience with iDrive.com has been extremely disappointing, leading to the loss of a client. We cannot recommend this service to anyone who needs consistent reliability and efficient support.

never could get idrive to work. paid for a year and never got it to back up anything. probably my inexperience, but the interface shouldn't be that hard. switched to google drive and it worked easily. never did figure out why idrive wasn't backing up..its not like i excluded files from backup... should have written this review a year ago... finally canceled when reminded by them of the price increase.

I cancelled this service a couple years ago. Over the past couple years the bank changed my card to a completely different account. iDrive somehow got my new credit card info and charged me again! They said today that my account will be credited in 3 - 6 days. I will see. If not I'll dispute the charge and they can argue with the bank. I will try to remember to update this if I get credited - but it will still be one star for pulling that...

Terrible. Doesn't backup entire folders, secretly adds paths which might make it fail so you don't know they are not backing up. Customer support is a waste of time, they just point you and pages and pages of FAQ information.

TOTALLY USELESS - GO ELSEWHERE -
I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT
CAN'T REACH ANYONE VIA LIVE CHAT EITHER.

YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response.
TOTALLY USELESS

I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail.
Guess your support isn't as advertised. I need live help.

Been waiting for a refund for weeks. No urgency at all, no thorough help. I feel bad for the people they’re taking transactions from, I’ve never been met with such nonchalance with their CUSTOMERS hard earned money.

iDrive is great to save important photos, videos and documents. For the price point it's very reasonable; you have little to lose! Uploading speeds are great and layout is simple and uncomplicated!

Good: Cheap and supports external drive sync.
Bad: extremely slow, unreliable sync (doesn't always detect changes, sometimes Windows service just doesn't run), bandwidth "intelligent" feature doesn't work. On top of that, awful UI, and dodgy behaviour, including app adding shortcut to Desktop every time it starts.
Would not recommend.

Have been with iDrive for many years. I did not have 'auto renew' on my account (as I choose each year what to do). This year for the first time no notice that my account was due for renewal and simply suspended account without notice.

I contacted them to ask why no notice? No answer.. eventually they offered a two week extension at no fee or charge so I could remove my data as not renewing at $95.

My ticket offering two week extension confirmed my account would close at end of the two weeks - which is what I wanted.

Immediately when starting the two week extension they billed my credit card (the one they have no auto renew on nor any authorisation to take payments) for a full year.

I webchated 'Chris' - complete arrogance! They switched my account to auto-renew and deliberately took the $95. He advised it was my responsibility to cancel account (No - idrive told me they were cancelling). He advised it was my responsibility to log into portal to check whether auto-renew had been updated by them - not theirs. I can't begin to explain how arrogant 'Chris' was. If you believe in customers you will part company with him pronto.

Had to raise charge as fraud and if my money isn't returned my credit card company will chargeback as fraud and report to their bank on their fraudulent behaviour.

Will it make any difference - not of course it won't they will still behave in just the same way. idrive are going down the proverbial 'pan' and wouldn't be surprised if they suddenly stopped trading - so buyer beware.

I had iDrive for 3 years and it performed well until Christmas 2023, that's when I renewed my computer and bought one with the latest Windows 11 operating system.
I am not very confident about restoring and setting up and so enlisted a Technocrat to do the job for me! Which he did fantastically .. and quickly I might add.
I asked iDrive if their software was W11 compliant and they assured me it was. Then came the Restore from the regular back-ups I had always done. That's when the trouble began!
It placed the restored files and folders in odd places - possibly as they were saved from W10 - although I was assured their software would place everything back in the same or similar places and in the same order as they were saved. This turned out to be false.. but of course I didn't know it at the time!
I then proceeded to do a back-up of the new PC, which took 3 days! Wow I thought, it is much slower than the old system. About 10 days later I got in touch as it wasn't working. A technician worked on it via a remote link, found a problem and fixed it! But it continued to baffle me, I kept finding files and folders in odd places! - then I found out why! The software had duplicated just about everything, thousands of files in folders, plus all the photographs and music and some of the folder names were similar but changed! There was over 200 Gb of duplication!
I was gobsmacked! and went onto the cloud backed-up versions to see if I could see why. I discovered that somehow the original computer had been Linked to itself! I would certainly not know how to do that or why that should be necessary, it seemed to me that it was something their system had done!
It took me approximately between 2 and 3 weeks to find all this duplicated stuff as I had other things to do, but I had to compare the folder contents with the other similarly named folders only to find they were in fact populated with differing numbers of files! So I couldn't just find similarly named folders and erase them, I had to check and compare every single one! Can you imagine the laborious and stressful job I had facing me? .. let alone the time it took!
Then I contacted their Help again to report this HUGE problem, which was met with doubt and denial! I couldn't believe their attitude! Atop of this, their chat windows weren't working properly, I kept getting cut off (or dropped by the helper - I suspected - when it got difficult!), sometimes they left me waiting up to half an hour to check things, the chats were timing out, and to cap it all they told me I hadn't done any backing up since December, and this was now March! .. but I had! at least 12 or more - they were automated anyway -(unless my PC was off at the time of Auto back-up) but I always did them upon start up. I was then instructed to send an error report, I tried many times, but it just would not do what he said it ought to. The Helper insinuated I wasn't doing it correctly, but I was, I was following his instructions to the letter - and then said that he should use a remote connection to send it as I didn't know what I was doing! I was livid and insulted! At that point, the chat dropped - yet again - and so I closed it all down as I had been on line with them for almost 7 hours!
The next day I tried again and the Error report went first time, which pointed, again, to their site or software - in my opinion. They finally got the back-ups working correctly, how I don't know.
My subscription was due within days but I felt patronised and let down, and had lost confidence in their once reliable software! I then said that they ought to waive the due subscription About £80, but they said that was a billing issue who I should contact. I did, and explained about experiences. I was told they would look into it and call me the next day. It never happened.
There is small print in their pricing section which says that you must cancel by hitting the link ‘Cancel my Automatic Renewal’ which I found and cancelled with one day to run. Their site then asks why you are cancelling.. so I explained, fully!
Now, although I have cancelled on 22/3, I keep getting emails saying I need to contact them about a ticket numbered problem! It's funny how, reading other people's feedback, that they are also marking this company down and receiving very similar responses, saying they are ‘looking into it’ but clearly they are not! It looks to me like their days are numbered. Shame really, as I believe they were once reputable.
If my experience is anything to go by, I would advise giving iDrive a wide berth.

David

I disputed a subscription charge with iDrive when they billed even after I directed them to not renew it. The $106.07 renewal amount was over 25 times the $4.24 charge for the previous year. I rejected their half price offer and insisted on a full refund. Despite their ever-changing descriptions of company policy, my persistent requests and filing a credit card dispute eventually led to them issue a full refund.

Switched to iDrive from iCloud due to iCloud regularly failing to upload larger files even though I was paying for tons of storage space. Enough was enough and I moved to iDrive.

So far, so good! Plenty of space (5TB) for a very reasonable price, automatically backs up my selected folders to a cloud drive.

Customer services have been great so far, my only disappointment was being told that Mac Time Machine Backups may not work when backed up using their express drive service.