IDS (International Decorative Surfaces) Reviews 

Complete sociopaths who ruined royal mail.

ABSOLUTELY APPALLING DRIVERS THAT ARE EMPLOYED WITH THIS COMPANY. They’re rude / arrogant and LIARS. They have no idea how to use their vehicles when in use and are so arrogant when approached. The management company is even worse. Customer service goes out the window

MY REVIEWS KEEP BEING REMOVED BY TRUST PILOT THEY ARE HONEST REVIEWS WHICH I CAN PROVIDE EVIDENCE FOR.
WHAT IS THE SAYING THE TRUTH HURTS. IN THIS CASE IT IS TRUE MALMO WANT THEM REMOVED BECAUSE THEY ARE TRUE!!

PLEASE DO NOT PURCHASE THIS FLOORING AS THEIR CUSTOMER CARE IS DREADFUL. THEY HAVE NOT DEALT CORRECTLY WITH OUR COMPLAINT. THIS FLOORING IS NOT FIT FOR PURPOSE ESPECIALLY IF YOU HAVE PETS WINDOWS FURNITURE OR BASICALLY IF WALK ON IT ESPECIALLY WITH HEELS AVOID.

If this weekend you are out purchasing flooring please ensure you read my reviews and the warranty MALMO/IDS OWN DONT DO WHEN PURCHASING THIS FLOORING and ESPECIALLY don't purchase from SCS because they will look for any excuse not to refund or even address any issues

There is even a Facebook page of people asking how to make SCS address complaints please read.

SCS KNEW THAT WE HAD DOGS HAD FURNITURE IN THE ROOMS YET SOLD IT ANY WAY. WE WERE THEREFORE MISOLD THIS RUBBISH.

THIS FLOORING IS NOT FIT FOR PURPOSE
IF YOU KEEP PETS HAVE FURNITURE OR HAVE WINDOWS IN YOUR ROOMS.

DOGS SCRATCH IT
FURNITURE DAMAGES IT
HEAT FROM WINDOWS DAMAGE IT AND THEIR OWN WARRANTY STATES THIS. I DONT HAVE TO FABRICATE THIS INFORMATION ITS ALL TRUE AS STATED BY MALMO/IDS

NOT FIT FOR PURPOSE AS THAT RULES OUT MOST OF THE POPULATION.

UNDER THE CONSUMER PROTECTION ACT WE WANT A REFUND BECAUSE NOT ONLY HAS THIS FLOORING BUCKLED AND CRACKED BESIDES ALL OF THAT ITS SCRATCHED FROM THE DOGS AND FURNITURE BECAUSE ITS NOT SCRATCH PROOF.

YOU ADVISE ITS SUITABLE FOR PETS IT IS NOT IT SCRATCHES FROM DOGS AND FURNITURE AS ADMITTED BY IDS/MALMO IT IS NOT SCRATCH PROOF.

THEREFORE I REITERATE I DO NOT MAKE THINGS UP OR MAKE UP ANY FALSE CLAIMS THEY ARE ALL LISTED IN YOUR WARRAN

FURTHER TO YOUR RESPONSE YOU HAVE MADE NO COMMENTS OBVIOUSLY REGARDING DAMAGE CAUSED BY THE THE DOG SCRATCHES OR THE DAMAGE CAUSED BY THE FURNITURE OR THE DAMAGE CAUSED BY HEAT FROM THE WINDOW.

THIS IS AN ONGOING ISSUE I HAVE THEREFORE WRITTEN THIS REVIEW AGAIN!!!!!
MALMO/IDS HAVE TRIED TO GET MY REVIEWS REMOVED BECAUSE I AM TELLING THE TRUTH. PLEASE ENSURE THAT YOU SEE THE WARRANTY ON THIS FLOORING BEFORE YOU PURCHASE AS IT IS NOT FIT FOR PURPOSE. IT IS NOT
SCRATHPROOF THEREFORE NO GOOD FOR DOGS/
YOU ARE NOT SUPPOSED TO FIT IT BY GLASS
YOU CANT HAVE FURNITURE ON IT AS IT MARKS IT
YOU CANT DROP ANYTHING ON IT
NOT FIT FOR FITTING YOURSELF ASIF INSPECTED THEY MEASURE THE JOINTS TO THE MILLIMETRE

ALL OF THE ABOVE WILL VOID YOUR GUARANTEE

MALMO/IDS KNOW THIS IS TRUE WHICH IS WHY THEY CONTACTED TRUSTPILOT TO HAVE MY REVIEWS REMOVED

THAT IS THEIR CUSTOMER SERVICE SO PLEASE BE WARNED.DONT LOSE YOUR HARD EARNED CASH LIKEVWE HAVE.

If this weekend you are out purchasing flooring please ensure you read my reviews and the warranty MALMO/IDS OWN DONT DO WHEN PURCHASING THIS FLOORING and ESPECIALLY don't purchase from SCS because they will look for any excuse not to refund or even address any issues

There is even a Facebook page of people asking how to make SCS address complaints please read.

SCS KNEW THAT WE HAD DOGS HAD FURNITURE IN THE ROOMS YET SOLD IT ANY WAY. WE WERE THEREFORE MISOLD THIS RUBBISH.

THIS FLOORING IS NOT FIT FOR PURPOSE
IF YOU KEEP PETS HAVE FURNITURE OR HAVE WINDOWS IN YOUR ROOMS.

DOGS SCRATCH IT
FURNITURE DAMAGES IT
HEAT FROM WINDOWS DAMAGE IT AND THEIR OWN WARRANTY STATES THIS. I DONT HAVE TO FABRICATE THIS INFORMATION ITS ALL TRUE AS STATED BY MALMO/IDS

NOT FIT FOR PURPOSE AS THAT RULES OUT MOST OF THE POPULATION.

UNDER THE CONSUMER PROTECTION ACT WE WANT A REFUND BECASE NOT ONLY HAS THIS FLOORING BUCKLED AND CRACKED BESIDES ALL OF THAT ITS SCRATCHED FROM THE DOGS AND FURNITURE BECAUSE ITS NOT SCTACH PROOF.

YOU ADVISE ITS SUITABLE FOR PETS IT IS NOT IT SCRATCHES FROM DOGS AND FURNITURE AS ADMITTED BY IDS/MALMO IT IS NOT SCRATCH PROOF.

THEREFORE I REITERATE I DO NOT MAKE THINGS UP OR MAKE UP ANY FALSE CLAIMS THEY ARE ALL LISTED IN YOUR WARRANTY.

I had the Malmo Klara LVT click tiles laid on my kitchen floor when I had the kitchen refurbished in September 2022, all was ok for a few months but as we moved into Spring I started to notice the tiles were starting to buckle and break at the joints, gradually getting worse to the extent I’m having to renew the floor.
The supplier IDS of Rosyth Fife Scotland said it was caused by the sun and said I should have put a mat down or blinds on my back door, I refute this as the glass area is not extensive.
I wouldnt advice anyone to use this type of tile, according to suppliers I have spoken to they are stopping stocking LVT click tiles due to issue arrising from the sun heating them up.

In responce to IDS reply, there is a 6mm gap around fixed objects, plus i want to point out that the information leaflet states that it NOT suitable for conservatories, room with velux windows, patio doors, bi-fold doors, my kitchen does not have any of these, therefore it should be suitable for a kitchen with a 50cmx80cm window, it does not state that when the sun shines, close the blinds.
Also out of the 4 stockist i visited of click LVT flooring (regardless of manufature), all have stopped stocking it due to the issures I have experienced.

I have used IDS in Leeds before for previous worktops for various companies i have worked for and not had any problems. I got some showerwall panels from them (manufactured by them) These were delivered by them to my home, as this was 06:45 in the morning i unloaded them from the truck and took them upstairs and laid them flat on the bedroom floor in their cardboard packaging as it says to do. As i had problems with other items for the refurb of my ensuite (nothing to do with IDS) the panels stayed where they were flat on the floor in their packaging to prevent any damage to them. When we opened them to start cutting and fitting them we discovered that the big 1200mm wide was quite badly bowed and the 2 900mm ones both had slight bows in them. I rang IDS and spoke to them and was advised that we had only 48hrs to of reported any problems we had to them, as this was nearly £700 worth of stuff i wasnt happy with this so asked to speak to the manager. The manager said as this was approx 2 weeks ago when we took delivery of this it was not their problem and it should of been reported before now, i explained what had gone on and that during the delay these had been stored exactly how they said to do but left unopened to protect them from damage. I know this is what everyone would say if they stored them correctly or not but if they wouldnt sort a problem with them before they were fitted and stored how they say to then what help would they be a few yrs in if i had a problem (30yrs warranty) and to top it all off i was chargered £16 for the premium phone call.

If we could give IDS a lower rating we would, very unimpressed with their laminate worktop that was installed in our new kitchen, and even more so the poor customer service to resolve our issue.
We had a well respected local kitchen company provide and install our new, very expensive, kitchen in 2014 with which we were pleased.
Unfortunately, we noticed signs of wearing and delamination with the Bushboard laminate worktops that were installed, provided to our kitchen company by International Decorative Surfaces. Given the relatively short time that we had had the kitchen installed, and that some of the worktops had not lasted a fraction of their 10 - 20 year lifespan, around 2019 we eventually asked our suppliers/ fitters to contact IDS to inspect the faulty worktops and ideally help resolve the issue.
Incidentally, I didn't receive a reply to my correspondence on their customer service site and I tried speaking to IDS directly, on seemingly a premium rate line they provide, only to be told that it was "illegal" for them to speak to me about my problem owing to data protection legislation? They fobbed me back to our supplier.
The supplier kindly, and very patiently, tried to arrange this inspection with IDS on a number of occasions on our behalf but we were met with resistance to assist. Unfortunately, covid lockdown prevented progressing the resolution, but we resumed our repeated attempts thereafter. IDS finally sent out a representative who resembled a squirrel on caffeine running around our kitchen telling us to prove it was their countertop that was faulty and not our mishandling? Our house is immaculate and well cared for incidentally so this was insulting, the representative even conceded that she could see we look after our property including the kitchen. She repeatedly said she needed the offcut from which the problematic countertop was cut, to show it wasn't their product to blame and, unbelievably, blamed the workmanship of our highly respected kitchen supplier (who have excellent customer ratings) for the delamination the worktop developed shortly after installation. The supplier better explained the issue, without resorting to finger pointing. Initially, we were offered an unacceptable 5% to 10% discount for replacement countertops! It would have been prohibitively expensive to have to replace the IDS countertops every few years especially when they should last 50% to 75% longer than what we had experienced. No surprise to us, IDS sent, eventually, an email fobbing us off and not taking responsibility for their substandard product.
Fortunately, our kitchen company are more fair-minded and stand by their products and promptly offered a solution which involved a compromise; they could see that the issues that had developed with the IDS supplied product were no fault of ours.
Needless to say, we removed all IDS worktops and replaced them with a better quality surface and will never use IDS products again.
We wanted to warn others of our experiences of the poor quality worksurface, despite our paying a fair amount for them, and the extremely dismissive customer service, when you can get a hold of anyone, when problems develop.
POST IDS REPLY - Thank you for replying and I would happily provide you with all of the details for further investigation. However, I don't know how to contact you and don't have your details, and I didn't have any luck when I tried your customer services in writing or by phone.

Great company to deal with.

Any problems that do occur are quickly dealt with.

Lucy Newman you are a credit to this company.
Thank you for all your help with the issues that did come up and for the speed that they were dealt with.

We had Axiom Black Storm from this company, the company didn't cause us any actual problems but i would warn against buying this work surface. There are dimples all over the work surface and it scratches so easily we give it two years before we need to replace it, it has only been in the kitchen since the end of June, we had our old work surface 25 years and it took many years for it to look worn. I would have left a review on an Axiom site but i can't find anywhere to leave a review. Blackstorm looks fabulous in the right light when you can't see the dimples and myriad of tiny scratches but i would NOT recommend anyone buy this worktop.

Do not order online through this company there website and ordering system is archaic. Ordered online, received no notification of my order. Once the delivery date had passed called to find out what had happened to my order. Took a whole day of phone call to track it down. Eventually was told it was being sent from another branch so would be delayed. Again that delivery date passed with no sign of my items. Called again and was told they don't have a van big enough enough to do the transfer from the other branch. (why sell products you cant deliver). Eventually decided to cancel my order as it had been two weeks and customer needed her kitchen finished. I was then asked for a screenshot of my back account to show the payment leaving my account which shows how useless there online system is. Had I not been one very helpful staff member at one of there branches I fear I would still be waiting for my refund. Finally when i was refunded (the correct amount) the poor staff member was then asked to contact me again as they told them I had been refunded too much. Whoever runs this company has no interest in customer satisfaction, luckily for whoever it is his staff do.

Fantastic service from Beth at the Warrington branch! So helpful and items delivered so quickly. Would definitely recommend!

So a while ago I ordered 3 end of line Nuance shower boards from the Nuneaton branch for delivery at a later date. Checked in at the showroom after a couple of weeks to make sure all was well but was informed that the preformed shower board from my order had been sold to someone else. So changed my order to 3 T&G boards and paid in advance to ensure that it would be safe and held until I needed it. Fast forward to this morning when the boards were scheduled for delivery when I get a phone call to say that there were no boards of the type I ordered left in the warehouse for delivery to me. Now its going to cost me an extra £500 to have 3 different ones. Can't fault the showroom reception staff who have been great...but IDS need to get a grip on looking after stock bought and paid for by customers in good faith.
EDIT:
So I paid an extra £300+ for 2 non end of line Nuance boards and they were delivered today. Great you'd think, but no....one was damaged. Looks like it was the bottom one in the stack and was crushed by the others putting a split in the back. Waiting now until Monday for a replacement.
I should have gone elsewhere when it first started going wrong.

We fit a lot of the Malmo flooring and Wall panels from this company though a another company. The service from IDF is the worst you will come across so you best hope there's not a problem.
Wall panels are ready to pick up when they feel like getting it ready and what is delivered is usually damaged and not usable. The quality has gone down hill and the white marble panels don't even click together now.
Had a problem with malmo tile flooring curl after 9 months of being installed and the rep I spoke to couldn't even be bothered to come and see IT. He also told me you should not put anything on the flooring. That includes the dining table or a sofa. He clearly had no idea about the products or how to fit.
As of today we have made the decision not to fit any of their products again and have cancelled all orders that were in for other jobs as we have just had enough of this bunch of pratts.

Excellent Service from Claire at the Newcasle-under-Lyme Branch. Very Professional and Knowledgeable.

Absolutely disgraceful! I was nearly run off the road this morning by an absolute a***ole who works for this company just because I over took when safe to do so he then followed me in his big lorry trying to make it as if he was going to go into the back off me!

Absolute joke to work for tell you one thing and then do something else and tell you that is what was agreed and you did not and then the wages dont expect to get paid just a joke avoid at all costs

Absolutely rubbish, you place an order and half of what you order dosent turn up. When it does turn up it’s broken avoid this company.

After my new home offer was accepted I went here pre-covid to plan a full house renovation, showroom was great and we walked away with a lot of calculations to do and measurements. Now being in a position to start renovation, I went back to make a sizeable purchase. I arrived on a half full carpark, spent about 5 minutes in the car getting my order together, and as soon as I got out of my car and walked about 5 steps a woman came out of the reception area shouting 'excuse me is that your car, you can't park like that, you have to reverse park' now of course she knew it was my car, she clearly had been waiting for me to get out of it. I politely said 'yes sure, but why?'which she replied 'because you can't, its company policy, its on the signs' i then looked at the signs to see a small written part to say 'please reverse park' which i thought fair enough, but she couldn't offer me a reason to why I was having to restart my engine to moving a small amount and run the risk of flooding the engine, even though no one was beside me, that ive done this before which no one had an issue and I comfortably could reverse out, it didn't make sense why this was such a big deal, and so I said 'but why' and all I got was its company policy and she quickly went back in. I decided that if this is a policy of this company, and this is how they police it, I don't want to run the risk of what they would do if I was in a contract with them. Bonkers, big deal made out of something so small that caused no harm, and this caused you a lost of a considerable sale that I've now found cheaper online. I know that this person won't care, but I feel expressing this feedback will hopefully help you to consider re-educating your team on manners and priorities

We have a worktop that is discontinued - I rang ID worktops at Millbrook and had a jovial conversation with one of the staff who asked me how long I had had it - quite a while - and it had been discontinued - but he would check stock around the country to try and located an upstand for us - not expecting too much he rang back within 15 mins and said that he had located the only 1 they had left in the country he would arrange for it to be delivered to Southampton and would ring when it arrived. Low and behold he rang the next day to say it had been delivered. Not only did he get us an exact match for the worktop we had it was a match for the other upstand we had fitted which was one of two different textures. I cannot thank ID worktops enough the exceptional helpful service and pleasantry offered to us. Thank you so much a happy crew is a happy workplace.

Great showroom and easy parking, but their prices are EXTORTIONATE.

If you have money to burn, then IDS is the place to go, but their display is second to none, so it's worth a visit to help decide what to buy.

We were looking for kitchen surface, and found IDS to be charging more than DOUBLE the price that the identical products could be bought for elsewhere.

I am extremely disappointed with the service I have received from IDS. I purchased FENIX worktops and upstands, after doing some research where it claims that these work tops are all singing and dancing. I had them fitted by a kitchen magic kitchen fitter along with a new kitchen. As soon as the work tops were fitted, it was clear that these work tops did not meet the standards that they were suppose to. Every time a cup was placed on the work top a ring mark from the cup was left. Plates were the same and food partials that were dropped on the surface i.e. avocado marked the work tops. My first point of call was the kitchen fitter, he came out and inspected the work tops and said that it didn't seem right to him, he suggested that I should contact IDS and raise it with them. I contacted IDS and I was asked to email photographs which I did. I was then contacted by IDS and was told that a gentleman would come out to inspect the work tops. He agreed that this was not right. He too took pictures tried to remove the marks himself which he was not able to make any difference. We then spoke again to IDS who said a cleaning kit would be sent to us directly from FENIX. When it arrived it was a spray with a cloth and a magic sponge that you can purchase from the pound shop. I followed instructions on how to use this cleaning kit, the spray left the spray marks on the work top that was clearly visible and the magic sponge took the colour out of the work top. We contacted IDS again, to explain this and we were asked to send more pictures via email to IDS which we have done. We was then told that we had to wait for FENIX to see what they would like to do in terms of a solution. Hayley who is the person that is dealing with our issue from IDS has avoided calls, she seems to always be on lunch or busy which to me is very poor customer service and my point is that we purchased the goods from IDS not FENXI. Having spoke to a gentleman by the name of Mark today, the second call we have had to make this week, no calls are returned at all, only to be told that people are working from home its difficult to get answers and we need to wait for FENIX to respond as we could be out of pocket. I find this to be a very unexpectable response, as we the customer is out of pocket as we have to have these work tops taken out, replaced and new work tops purchased. So who's the one out of pocket? As my husband said on the telephone today if I buy a Mercedes from a garage and have a problem with it he would go back to the garage so this excuse of going back to FENIX is no comfort to no fool. Avoid this company like COVID 19! My contract is with IDS not FENIX SIMPLE FACT.