I was lucky enough to get 4 years out of a remote before the off button failed. I used it multiple times a day as my main bedroom light during that time. A miracle from what I read on here. I was able... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice lights, but the remotes are rubbish!... Plastic stays compressed so it keeps the it signal firing and wastes the 3x AAA batteries in now time, then eventually the plastic button falls off and so... See more
As people have said, the lights are fine, the remotes though... I think it depends on what you want to do with them. If you want to play around once in a while (like change their colour because... See more
Purchased pallas outdoor lights colour changing. remotes on all four not working.B&Q cannot give me supplier of your product for new remotes.so I'm now stuck without working remotes. please help m... See more
Company details
Information provided by various external sources
Plug, point and play - Simplicity is our promise to you with the iDual lighting system. One remote control is all that’s needed to control all our lights.
Contact info
Nice lights, rubbish remotes
Nice lights, but the remotes are rubbish!... Plastic stays compressed so it keeps the it signal firing and wastes the 3x AAA batteries in now time, then eventually the plastic button falls off and so you can't use that button... There is a reason that almost all tv remote buttons are made of rubber or hard plastic, because it's durable. These remotes are hopeless and ruins what's otherwise a pretty good product.
Idual remote control problems
Great lights...... but after 2 weeks my problems started.
I bought two sets of downlights so have two remote controls which means I have one as a back.
- After two weeks the first problem occurred whereby one of the lights in one of the sets shines much dimmer than the other three.
- Literally after a month the remote control started playing up, the buttons are starting to stay depressed and now even using the backup remote control I have problems switching on on and controlling the lights even from close range.
Also I find the lack of an app in this instance very frustrating .
I sent an email Idual customer support and never got response .
Excellent gu10 remote bulbs with colour…
Excellent gu10 remote bulbs with colour changing & dimmer etc
Highly recommend these great value compared to similar products
I bought 8 bulbs from Dunhelm Mill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








