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Rated 4 out of 5 stars

I was lucky enough to get 4 years out of a remote before the off button failed. I used it multiple times a day as my main bedroom light during that time. A miracle from what I read on here. I was able... See more

Rated 2 out of 5 stars

Nice lights, but the remotes are rubbish!... Plastic stays compressed so it keeps the it signal firing and wastes the 3x AAA batteries in now time, then eventually the plastic button falls off and so... See more

Rated 4 out of 5 stars

As people have said, the lights are fine, the remotes though... I think it depends on what you want to do with them. If you want to play around once in a while (like change their colour because... See more

Rated 1 out of 5 stars

Purchased pallas outdoor lights colour changing. remotes on all four not working.B&Q cannot give me supplier of your product for new remotes.so I'm now stuck without working remotes. please help m... See more

Company details

  1. Lighting Store

Information provided by various external sources

Plug, point and play - Simplicity is our promise to you with the iDual lighting system. One remote control is all that’s needed to control all our lights.


Contact info

2.9

Average

TrustScore 3 out of 5

30 reviews

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Rated 2 out of 5 stars

Nice lights, rubbish remotes

Nice lights, but the remotes are rubbish!... Plastic stays compressed so it keeps the it signal firing and wastes the 3x AAA batteries in now time, then eventually the plastic button falls off and so you can't use that button... There is a reason that almost all tv remote buttons are made of rubber or hard plastic, because it's durable. These remotes are hopeless and ruins what's otherwise a pretty good product.

December 18, 2018
Unprompted review
Rated 2 out of 5 stars

Idual remote control problems

Great lights...... but after 2 weeks my problems started.
I bought two sets of downlights so have two remote controls which means I have one as a back.
- After two weeks the first problem occurred whereby one of the lights in one of the sets shines much dimmer than the other three.
- Literally after a month the remote control started playing up, the buttons are starting to stay depressed and now even using the backup remote control I have problems switching on on and controlling the lights even from close range.
Also I find the lack of an app in this instance very frustrating .
I sent an email Idual customer support and never got response .

October 14, 2018
Unprompted review
Show reviews in all languages. (30 reviews)

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