IFKL/SASReviews 

3
TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

3 reviews

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3.8

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(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

Sender forkerte varer - dårlig dialog

Ville købe nogle vine hos IFKL, men de havde åbenbart ikke opdateret deres varerlager og sendte mig efterfølgende vinene i en forkert årgang, uden at gøre mig opmærksom omkring dette, inden de afsendte vinene, hvilket jeg ikke synes var fair.

Ved efterfølgende kontakt til IFKL, ville de ikke selv komme og afhente de forkerte vine, men ville have jeg selv skulle aflevere vinene hos dem eller på et posthus for at få pengene retur. Jeg har ingen bil, og derfor svært ved at komme hen til deres butik eller til et posthus, hvilket ville komme til og foregå på gåben og selv bære vinene.

Jeg tilbyd dem defor at beholde en vin selv, som kompensation for at jeg skulle bruge en eftermiddag på og rette deres fejl

Det er fair at man kan lave en fejl, men det er ikke fair at man som kunde skal bruge en eftermiddag på og rette deres fejl

August 9, 2024
Unprompted review
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Reply from IFKL/SAS

Vi beklager, hvis du synes, at du har haft en dårlig købsoplevelse hos os.
Vi har allerede givet dig ret i, at det er 3 flasker af en forkert årgang portvin, vi har sendt dig, og vi har beklaget mange, mange gange.
Men, vi har sendt dig en returlabel og oplyst, at du naturligvis kan få dit køb refunderet incl. fragt.
Du skal blot returnere varerne til os med den tilsendte returlabel på, så vil købet blive ophævet, som du ønsker, og du vil få dine penge incl. fragt retur.

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