IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and enjoyable. Many people highlight the excellent customer service, appreciating the personalized assistance and efficient handling of their holiday arrangements. Consumers frequently commend the seamless booking experience and the overall quality of the holidays provided. However, some customers also noted occasional issues, such as a grumpy staff member when trying to discuss extra ski carriage, and confusion regarding ski and boot collection instructions. A few other people mentioned a lack of train travel options and delays in processing group bookings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the efficiency and... See more

Holidays

Consumers find holidays to be positive, often praising the professional, knowledgeable, and friendly service... See more

Service

Users describe positive interactions with service, highlighting the first-class assistance from specialist... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

I contacted Iglu and Leo rang me back the same day, came up with some quotes and emailed the information for me to look at, he followed up with a call the day, I asked him to. Christian also was very... See more

Rated 5 out of 5 stars

I have been booking a family ski holiday with Iglu Ski for a number of years. Paul Easton at Iglu has been always helpful with his advice on the Club Med location and better price. We came back from o... See more

Rated 5 out of 5 stars

We have just booked a group ski holiday with Iglu ski for next year. There was a considerable amount of backwards and forwards to get something that suited the whole group and Christian was so patien... See more


Company details

  1. Ski Holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super…

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred partners to source the holiday and we were happy with the cost. The ski area in Gressoney (Italy) is quite extensive and, in the main, is suitable for intermediate skiers although there are free ride areas and snowboarders are also well catered for.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Booking with IgluSki is a no brainer

I have been going on skiing holidays for over 50 years and this year I thought I would give IgluSki a try. I have to say they were brilliant. First of all in Jan they got me a great deal on a last minute trip to Val D’Isere which was amazing. Then today I was trying to book via the websites of the two main ski holiday providers but could not get the airports, flight times etc. that I needed. Even when I call them directly I was left 20mins on hold. So I gave up and called IgluSki. I got straight through and spoke to Paul E who was immediately able to help me and found exactly what I wanted from the main providers but much quicker and easier than dealing with them direct, it was a no brainer. He is an experienced skier who has worked in the alps so he understood what I wanted perfectly. He was professional and great to deal with. Holding the holiday for an hour while I confirmed everything with my friend. In the meantime he sent a quote and 60mins later called me back and got it all booked. That is what customer service is all about. He is a credit to IgluSki. Thanks Paul!

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

I use Igluski every year to provide options for, and to arrange our group ski holiday runs

I use Igluski every year to provide options and arrange our group ski holiday. Always a positive experience with the utmost of effectiveness and efficiency. Concise communication, payment processing and transparency of all arrangements. Quality accommodations to satisfy every customer need. Transfer and in-resort staff are always readily available, taking time to ensure your holiday runs smoothly. Out chalet experience this year once again delivered aabve and beyond.

February 28, 2026
Unprompted review
Rated 4 out of 5 stars

M8 ski team Courchevel 28.2.26

Another week in Courchevel with Iglu ( Inghams). Bluebird days x6. Snow was immense although the entrance to Mottaret ( Plan Du Main Bubble) was very choppy. Tough for those at early stages of ski journey. Resort was quiet so a great week to choose. Inghams and Rep “ AJ” were on top form, communicating through WhatsApp, giving us options for trips etc should we have wanted it. The transfers and collection from Hotel were to the second efficient. Zero complaints. We have been doing Courche for years and know what’s what. An “ A” class resort. If you haven’t been, you should do it.
The only downside and this is not down to Iglu or Inghams, was Hotel Flocon in 1550.
Run by a family of Experienced French Hoteliers.
Perhaps someone can ask them to provide menus for breakfast. We never knew what we could order until we asked. The Fruit was “ fizzy fruit” , probably days old. We had to ask if they did eggs. Any kind of eggs.
Main meals were absolutely fine. But again, no menu.
We saw him smile a few times but otherwise he looked miserable.
Boot room had no boot heaters.
Only found out there was a sauna day before we left.
All avoidable if he had printed an A4 sheet with what they offered.
Beer prices 3.50 euros more expensive than The Gatekeeper pub up in 1850.
So we spent our money there.
The Hotel experience didn’t define our week but they could have tried a little harder in our opinion.
Anyway, we will book again with Iglu as we don’t hold them responsible for surly service.
Great week. Great weather. Great organisation.
Can’t wait for 2027.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Our expert Dec was brilliant

Our expert Dec was brilliant, after a few changes to the initial quote, adding another person was no trouble.
Despite leaving it all the the very last minute for payment, Dec was calm and put everting in place for our snowboarding trip. All very excited for our week away, thank you Dec for your patience.

March 7, 2026
Rated 5 out of 5 stars

Thank you so much Iglu!

Amy was great throughout the booking process she listened to exactly what we needed and couldn’t have placed us more perfectly in such a a family friendly resort… the ski school for both adults and children left a lot to be desired but I’ll take that up with crystal! Iglu have been amazing start to finish and we will most definitely use them again

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent host

Excellent host, chalet and conditions in Mottaret added up to a terrific week. George was terrific.

Only downside was not being able to ski to the chalet, what a downer (not).

February 23, 2026
Unprompted review

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