IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and enjoyable. Many people highlight the excellent customer service, appreciating the personalized assistance and efficient handling of their holiday arrangements. Consumers frequently commend the seamless booking experience and the overall quality of the holidays provided. However, some customers also noted occasional issues, such as a grumpy staff member when trying to discuss extra ski carriage, and confusion regarding ski and boot collection instructions. A few other people mentioned a lack of train travel options and delays in processing group bookings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the efficiency and... See more

Holidays

Consumers find holidays to be positive, often praising the professional, knowledgeable, and friendly service... See more

Service

Users describe positive interactions with service, highlighting the first-class assistance from specialist... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

I contacted Iglu and Leo rang me back the same day, came up with some quotes and emailed the information for me to look at, he followed up with a call the day, I asked him to. Christian also was very... See more

Rated 5 out of 5 stars

I have been booking a family ski holiday with Iglu Ski for a number of years. Paul Easton at Iglu has been always helpful with his advice on the Club Med location and better price. We came back from o... See more

Rated 5 out of 5 stars

We have just booked a group ski holiday with Iglu ski for next year. There was a considerable amount of backwards and forwards to get something that suited the whole group and Christian was so patien... See more


Company details

  1. Ski Holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Jack Denn Iglus Master at Customer Services

Jack Denn, what an absolutely top Iglu customer service rep. Patient, clear and supportive, he extolled all the virtues of a great company who we have gone to year after year for our ski holidays. Excellently priced and really an excellent selection,you need go no where else.

January 14, 2026
Rated 5 out of 5 stars

Fantastic Experience

Joe at Iglu was fantastic in helping us to make my first group booking.

He took my call at 5pm on a Saturday, listened to my requirements, offered advice based on his experience of locations, resorts etc... and send me options over on the Sunday.

Joe has promptly responded to my email queries and taken my calls - Will definitely be coming back to Joe and the Iglu team when I book my next one!

Highly reccomended.

January 14, 2026
Rated 5 out of 5 stars

Searching for great skiing and accommodation made simple

Have used IgluSki many times before and the agents are always so helpful, with knowledge and advice on the resorts, lifts and even bars and restaurants (often from their own ski seasons and holiday experiences).
Yesterday and today were no exception - thanks Max - looking forward to meeting Paul at the Polar Bear log cabin.

January 12, 2026
Rated 5 out of 5 stars

GROUP BOOKING

The booking for our group was not simple and Christian was so helpful and patient.
Following up promptly and keeping us posted all the way through. We will definitely use IGLU next time.

January 8, 2026
Rated 5 out of 5 stars

The team at Iglu were very helpful

The team at Iglu were very helpful and sourced a super ski holiday that matched our requirement for our parties various skill levels. They sorted a lovely family run hotel and we had all we wanted.
I have written this on my return from the trip so I could ensure the holiday offered was what I actually received. It was..
Many thanks

December 27, 2025
Rated 5 out of 5 stars

Excellent

Very helpful, looked at all our requirements and found the best options for us.

January 2, 2026
Rated 5 out of 5 stars

As a returning iglu customer I was…

As a returning iglu customer I was greeted as an old friend.
I have to say although a delt with a guy called Max, all of his colleagues when answering a phone call were prompt, friendly & professional.
What I must of Max , is thank you for his patience, diligence and persistence in finding me, my wife & ski buddy for us the perfect ski deal package to fit our different requirements. Brilliant 😁😁.
What helpful friendly guy, he is a great asset to Igluski.

January 7, 2026

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