ikea.com.cy Reviews 2

In late january -25 I placed an order for a VIMLE sofa in the IKEA warehouse in Nicosia. This was delivered a few days later. When assembling the sofa I discover that the covers for the armrests are the wrong size. Obviously, the customer representative in the warehouse had added the wrong article numbers for these. I instantly made IKEA aware of this issue using their web form. Three days later I hadn’t heard from them so made a call. The customer service representative understood the issue and apologised and informed that it would be looked into and sorted. Another three days passed and I heard nothing. I then picked up the phone and called yet again and spoke to the same customer service representative which ensured me that the matter was being looked into. Another 5 days pass and my patience has come to an end. Catching a ride with a friend going to Nicosia. The customer service representatives in the warehouse sorted this swiftly and I’ve now received the correct covers. However, no apologies received.

The matter was only resolved because I went to the warehouse to sort it. Why couldn’t this matter be resolved via the web form or on the phone IKEA? You had 12 days to fix this. Meanwhile I had a sofa in 5 parts in my living room.

The only reason I’m giving you 2 stars is that sofa is comfy to sit in.

I have just learnt from my internet service provider that the government in southern Cyprus (Greek Cypriots) has blocked access to Ikea internet site from anyone in the north of Cyprus, I have no words it's just incredibly childish behaviour, they obviously Don't want our money? do they realise how business's suffer because of this petty and childish behaviour?