My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more
Company replied
I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more
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was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more
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Company details
About iLending
Written by the company
We are iLending. We save people money on their car loans.
We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time.
iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
Contact info
7257 S Tucson Way, 80112, Englewood, United States
- (866) 683-5505
- info@ilendingdirect.com
- www.ilendingdirect.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with iLending was… AMAZING
My experience with iLending was amazing, Joann and Miranda made this refinance a breeze and flawless was routinely updated, and kept up to date on what was going on, they found the best rates !! They were amazing and outstanding !!!
January 28, 2026
Unprompted review
Reply from iLending
Thanks for the great review, It was a pleasure serving you as a customer.
Love this company
I had an excellent experience refinancing my auto loan with iLending. They were incredibly fast, kept me updated throughout the entire process, and helped me secure a lower rate. I was approved quickly and had the loan completed within two days. The process was smooth and stress-free. Highly recommend!
February 18, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Great people to do business with save…
Great people to do business with save me a ton of money always in constant contact with me. Don't look anywhere else but them for your refinance.
February 18, 2026
Unprompted review
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us.
This bank collects excessive amounts of…
This bank collects excessive amounts of information, wastes a lot of time, and works extremely slowly. In the end, all you get is an apology — nothing more. I do not recommend doing business with this bank. This is the worst customer service I have ever experienced. What is the point of your apologies if you only make things more complicated for your clients
February 16, 2026
Unprompted review
Reply from iLending
Thank you for your feedback, and we’re sorry to hear that your experience did not meet expectations. Auto refinancing can require documentation and verification steps based on lender underwriting guidelines, and we understand this process can feel time consuming or frustrating. While we work hard to move applications forward quickly, final approvals and conditions are determined by our lending partners. We apologize for any delays or inconvenience you encountered. If you have any additional questions regarding the refinance process, please feel free to contact our client relations team directly so we can assist you further.
Customer Revieq
The company's customer service practices were excellent. Everything was explained in detail. All of my questiln were answered and I was treated with respect and courtesy. My car was refinanced without complications and with a rate I was satisfied with.
February 13, 2026
Unprompted review
Reply from iLending
We’re grateful for your review!
I appreciated the prompt money saving…
I appreciated the prompt money saving results from the refi of my 2022 Ram 1500. I saved 166 dollars a month not including the drop of nearly 5 percent apr. Monika Wassef was wonderful. I highly recommend!
February 11, 2026
Unprompted review
Reply from iLending
We appreciate your feedback—thank you!
Danny with iLending was great to work with.
Danny with iLending was great to work with. He made the process very easy and painless throughout. He took my really high interest down about 9% which is saving me almost $300 per month. Great experience overall. Highly recommend him and their services.
February 10, 2026
Unprompted review
Reply from iLending
Your feedback means a lot—thank you!
Time and communication
Everything was handled online and it was a bit lengthy. It took longer than expected from start to close, 10+ days. I am satisfied with the final result, but the days of zero communication were perhaps the worst. I still haven't received the documentation in writing.
February 3, 2026
Unprompted review
Reply from iLending
Your feedback means a lot—thank you!
Never called me back and took forever
Never called me back and took forever. Never received my GAP refund!
April 1, 2025
Unprompted review
Reply from iLending
We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.
Calls me every hour of every day…
Calls me every hour of every day working on reporting them to the ftc for harassment
January 15, 2026
Unprompted review
Reply from iLending
Good Morning Elijah, we make sure to honor all opt out requests, so if you can please provide your information here I can remove you from all our systems for contact. I unfortunately cannot find you based off of your review name only: https://dashboard.reviewpush.com/40310034/i
Ryan Guillot and Teronica were very…
Ryan Guillot and Teronica were very helpful and guided me every step of the way on how to refinance my car, excellent customer service I would definitely recommend them!
January 16, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Jordan Pete and Teronica did GREAT!
Jordan Pete and Teronica did an absolutely GREAT job with my auto refinance! From the very start Jordan worked hard and was always completely honest! It was a joy to work with him! A competitor at RefiJet tried a bait-and-switch tactic, so I was very relieved to find that Jordan was always true to his words. Teronica kept working and always had us up to date, she is wonderful! I could not thank you enough at iLending!
January 13, 2026
Unprompted review
Reply from iLending
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
My expectations were met and exceeded
I found this company on the TransUnion app, it was offered to help me refinance my Jeep. I am so glad I looked into it. The process was easy and quick, all paperwork was completed online. Branden was my loan agent, his customer service was top tier. He was very thorough and patient through the whole process I was able to each him via text, phone, and email and his response time was less than 24hrs. I highly recommend exploring the option to do business with them and ask for Branden!
December 26, 2025
Unprompted review
Reply from iLending
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Overall a good experience
It was a pleasure to work with Colby at iLending. My auto loan and repayment plan is better than before, and the time spend during refinancing was short and smooth. Thanks iLending!
December 18, 2025
Unprompted review
Reply from iLending
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
My experience was absolutely amazing
My experience was absolutely amazing — honestly a 6 out of 5.
Many thanks to Alexander for being so understanding and patient. He truly took the time to listen to my situation and made me feel supported every step of the way. This has been one of the best experiences I’ve had in a long time, and what makes it even better is knowing that he will continue helping me moving forward.
I highly recommend Alexander to anyone looking for exceptional service and genuine care.
January 2, 2026
Unprompted review
Reply from iLending
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
It was quick and easy process.
December 22, 2025
Unprompted review
Reply from iLending
We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.
I was so excited to work with this…
I was so excited to work with this company, was approved, signed everything, did the notary and THEN….a week later I’m told I need to put up almost $2000!! My current loan was down to $19000.00 refinanced $35,000 😩🤦🏼♀️🤣 no way SCAM to be exact
Good luck if you do business here
December 15, 2025
Unprompted review
Reply from iLending
Good morning Brandie. First and foremost, I wanted to touch on where you were stating this was a scam. You had opt'ed in to purchase a Vehicle warranty, which is what caused the refinance value to increase. You have the option to not purchase this product if you changed your mind, but I also wanted to clarify that this loan is not structured for $35,000, but over $10,000 less than that value. For the down payment needed, there was a honest mistake when your loan was structured and unfortunately was rejected by the lender for that reason. Your specific structure does not allow us to structure the loan for more than your vehicle is worth, which caused this discrepancy. We want to extend our deepest apologies, for this was a frustrating notice at the end of the refinance process.
Dealing with iLending was a pleasure…
Dealing with iLending was a pleasure they were very helpful in making the process as easy as possible. My rep Colby was very helpful and a pleasure to work with.
December 12, 2025
Unprompted review
Reply from iLending
Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!
Talked to a few different people…
Talked to a few different people because of the holiday they were not pushy and gave me every little detail saved me 3 percent in interest from what the car lot said they could do very easy and well pleased with the service thanks
November 21, 2025
Unprompted review
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
What a wonderful experience
What a wonderful experience! Everyone I dealt with was professional , polite and super helpful. I recommend this company to anyone looking for a better rate on a car loan!
November 28, 2025
Unprompted review
Reply from iLending
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
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