Illuminate Reviews 451

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Only gave 1 star as couldnt give zero. No response from them. Need bigger mouthguard but cant get confirmation of request or seen intent to send. Shocking service.

Rated 1 out of 5 stars

Very slow to respond and even excuses are inconsistent and make no sense. Piad for shippping and still no traacking number when other sellers with free shipping would have already had the items delive... See more

Rated 1 out of 5 stars

I placed an order but didn't realise it was an automatic repeat delivery. I contacted the email provided and received a response quickly as I needed to stop the subscription and get a refund.... See more

Rated 1 out of 5 stars

I wouldn’t buy anything from this company . I was over changed didn’t notice till after I ordered I checked my PayPal account and the company added charges on my order. I did contact them and the comp... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

100% Natural Skin & Oral care products made with ancient organic ingredients with no preservatives, binding agents or harmful chemicals.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

451 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely products, fantastic customer service

I am happy to say that my experience with this company has been 5 star. I received a quick response to my question which led to my immediate order of some beautiful products. Their customer service is heart warming.
I ordered the sample mask and serum (a brilliant idea for testing on sensitive skin). My skin is feeling good. The serum is particularly special and left my face feeling soft.
A wonderful experience all round.

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered the Deluxe “All You Need” Skincare Set and Activated Charcoal Whitening Toothpaste; it was a nice touch to receive a personalised thank you email after I'd placed the order. Everything arrived in a beautifully packaged (within a week).

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Best skin care range

I have been using the deluxe set for
2 weeks and its amazing my skin is so healthy and bright. This brand by far is the best range I have found . Highly recommended this brand and the delivery was quick and once I first opened the box the smell was luxurious

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, and arrived promptly also had a lovely email from the seller thanking me for my purchase.

September 21, 2020
Unprompted review
Rated 5 out of 5 stars

I’ve made the best decision in choosing…

I’ve made the best decision in choosing illuminate for my skin care routine. I skin craves the routine of products that illuminate has to offer. My skin is clear and glows bright. My skin is healthy and holds great moisture. From the facial care to body care, Illuminate has me covered forever. Not to forget about the amazing toothpaste, I saw results from all products a little over a week.

September 19, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful

Smells beautiful - a very relaxing bath. Good value for money too. The packing doesn't feel very giftable, it would be great to see it in a glass jar or a more decorative lid.

September 16, 2020
Unprompted review
Rated 3 out of 5 stars

The products arrived on time and are…

The products arrived on time and are well packaged. Customer service was good and they responded to my query.

Unfortunately, I am unable to continue to use the trio of products, as I developed a rash and so have discontinued use of all three, as I dont know whether it was the mask, cleanser or serum which caused the rash.

A rather expensive mistake, as it costs £55 for all three.

September 15, 2020
Unprompted review
Rated 5 out of 5 stars

IN LOVE!

Received my order so quickly and have absolutely loved every single item! I got for myself the face wash, toner, matcha face mask, and charcoal toothpaste and I gifted my partner the beard oil and the results have been fantastic! In less than one month the pores on my nose which has been so big my whole life, no matter what products or extraction techniques I have tried have reduced in sie SIGNIFICANTLY and my skin overall has gone through such a transformation! The worries I had coming into my 30's seeing changes in my skin have been put to rest with these amazing products, full of such quality ingredients and made with love! And my partners beard has been looking SO LUSH! i'm in love with everything you're doing and the values your busienss stands for I cant wait to purchase more items for myself and my loved ones!

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products! I have tried so many products and I have finally found what I have been looking for. My skin is so soft and clear like it has never been before. Would recommend to everyone

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

I've finally found a company with great products and ethics...

I was using Superdrug moisturiser for years as it was cheap and vegan but my skin was looking really bad and lifeless. I've suffered with sensitive skin, spots and acne my whole life and now I'm in my early thirties my acne has flared up on my jawline. I searched for something new, spent loads of money on different moisturisers then came across Illuminate on instagram. I bought the set with the Repair Spray, Nourish Face Serum and a face mask and it has literally changed my skin for the better. It's cleared my spots up, plumped my skin up and closed some of my pores. I'm so happy and I feel more confident. My skin was too sensitive for the rose face mask but I tried the matcha one and it was lovely! Illuminate's customer service is amazing and they are so friendly and helpful. I love their ethics and how they run their company and I'm definitely going to buy the Repair Spray and Face Serum again. And I want to try the face wash and the charcoal mask and the toothpaste as well. I definitely recommend Illuminate!

September 12, 2020
Unprompted review
Rated 4 out of 5 stars

Prompt nice service with the nice added…

Prompt nice service with the nice added touch of a personal email from the owner which, I thought was sweet.
The product was a little smaller than previous others I’ve bought in the past but it’s a strong consistency and packs a punch! Unfortunately I haven’t noticed a difference in the colouring of my teeth but I have only been using for about 3weeks so hoping will improve with a little more time.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Illuminate Essentials is the best kept secret in skincare!

Illuminate Essentials is the best kept secret in skincare. Superb customer service - exceptional in fact, and super FAST delivery. I purchased, the charcoal face mask which is delightful ...and works wonders instantaneously. The charcoal whitening toothpaste is like no other. I have purchased other products of which I am yet to get into a routine of using. The goal is to have ALL of the products within the range. Super Excited to have found this brand.

September 8, 2020
Unprompted review
Rated 4 out of 5 stars

Most cleansing cleanser but drying

I really really like this, I noticed that it stopped a spot from creating acne scar when I otherwise would've had scarring in the past, its the most cleansing cleanser ive ever used! My face feels squeeky clean, however it is drying, I have had flakes since using it so trying it for 30 secs instead of 60secs.

September 3, 2020
Unprompted review

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