The Institute of Modern Dog Trainers Reviews 190

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, supportive approach, and engaging teaching styles, making the learning process enjoyable and easy to follow. Many highlight the excellent user experience, noting the well-organized courses, clear instructions, and the valuable, in-depth content that significantly enhances their understanding and skills. However, some customers were not happy with certain aspects of the service and product. A few found the course content too academic or fast-paced, wishing for more practical elements or different formats to aid absorption. There were also occasional concerns about inconsistent marking feedback, perceived unprofessionalism from some instructors, and issues with video quality during online sessions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as knowledgeable, supportive,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the courses informative,... See more

Service

Reviewers mention positive feedback about service. Many customers highlight the kindness of the team and the... See more

Product

Users describe positive interactions with the product. Customers consistently praise the courses,... See more

Instructions

People report positive experiences with instructions. Customers praise the instructors for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really lovely team of instructors who were knowledgeable and delivered the training in a way that was easy to follow. It was very full on days and lots of practical exercises to do. You really do ne... See more

Rated 5 out of 5 stars

I highly recommend this course both to professionals as well as dog owners struggling with these issues. Dave is an excellent teacher. The course content is very indepth, lots to learn and to take in,... See more

Rated 5 out of 5 stars

Course expertly led by a very experienced trainer (Mustafa) who paced the course well and brought topics to life with real life examples and by answering all questions fielded and where he felt he did... See more

Rated 5 out of 5 stars

I've signed up for a 6 month level three course which I'm currently studying for. I've also completed their PMP webinar, been on their one day perfect puppy course and also their one day canine bod... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Education Center

Written by the company

Don't become a Dog Trainer... until you have spoken to us ! The Institute of Modern Dog Trainers educates and inspires thousands of dog trainers and behaviourists every year. Learn the skills of communicating with clients, building a business, practical training skills and the theory of dog training and behaviour. Turn your passion into your career, gain all your skills, knowledge and confidence with IMDT on your journey to becoming a qualified IMDT Trainer. All of our Instructors have made the journey too and are successful dog trainers and behaviourists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190 reviews

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Replied to 87% of negative reviews

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Rated 5 out of 5 stars

Amazing experience

Well, what can I say. Everyone i have come into contact with at imdt are so helpful and are on hand to help you succeed! I have successfully completed multiple course along with the 2 dayer online and 4 dayer was amazing i didnt want to go home i had so much fun (i didnt take a dog). I had my assessment in November nervous is an understatement but the assessor made me feel as relaxed and comfortable as possible. My only thing with the assessment is I wish we had more time for the rescue part of the assessment possibly make that part 30 minutes (the time changed from 20mins to 30mins for the video) thank you!

November 19, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi thank you for your review we're so glad you've enjoyed your IMDT courses and that you felt supported through your assessment, we know what a big deal the IMDT assessment is to our trainers and we're always proud when we welcome a new trainer to the IMDT family - congratulations

We take on board your comments about the extra time for the assessment and we'll put it on the agenda for the next team meeting

Rated 5 out of 5 stars

If I could give the IMDT 100 stars

If I could give the IMDT 100 stars, I would. After doing the 2 and 4 day dog trainer course, the real life skills I’ve been able to put into my work have been invaluable. The instructors’ (special thanks to Muss and Alun who taught me !) knowledge, enthusiasm and encouragement is amazing. Reading books by Steve Mann has also been so eye opening and helpful. I’m taking my exam in a few weeks and I’m beyond excited! If you’re considering taking any of these courses for any reason, DO IT!

November 4, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review, we love to hear that you found the content invaluable and that you're enjoyed Steve Mann's books too - his Easy Peasy Puppy Squeezy book is a great read - thank you for the 100 stars

Rated 5 out of 5 stars

Just finished a 2-day Career as a Dog…

Just finished a 2-day Career as a Dog Trainer course with IMDT, instructed by the great Mustafa Ozmus. A great course! Can recommend to anyone with a serious interest in dog training. I personally am just dipping my toe in the world, learning as much as I can and this course for sure whet my appetite towards actually considering following through with further studies!

January 12, 2025
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review - the IMDT 2 Day Career as a Dog Trainer course is the perfect 'toe dipping' course for anybody interested in working with dogs

Rated 5 out of 5 stars

I have 'experienced' several courses…

I have 'experienced' several courses and an assessment with the IMDT over the last few years and have been extremely satisfied with all aspects.
Great communication, brilliant content and knowledgeable and approachable instructors.
Highly recommend.

November 19, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review we're over the moon that you've found the IMDT courses and overall experience a good one. Congratulations on passing your assessment, your hard work has paid off

Rated 5 out of 5 stars

Really useful course

Really useful course. Circumstances prevented me from interacting but that aside I would highly recommend. Laura's enthusiasm was infectious!

December 16, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review. It's great to hear that you would recommend the course and that you enjoyed the enthusiasm of the Mission Precision course, we think it's one of the most useful courses out there

Rated 5 out of 5 stars

I am excited to continue my studies with IMDT

I had an excellent experience with IMDT, which provides outstanding information for those looking to pursue a career in dog training and gain a qualification. It really helped me understand the impact of different training methods for various exercises. The course also emphasizes how to properly motivate a dog to want to work and engage with us. In a world full of short videos on various training techniques, IMDT helps you figure out which methods will actually be effective and suitable for training your own dog or your clients' dogs. I especially appreciated the four-day practical course, where everything fell into place, and it all became clear. I am excited to continue my studies with IMDT and their approach. Wishing you all the best!

October 14, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi thank you for your review. It's a great recommendation for anyone who is thinking of jumping onto an IMDT course to hear how much you've enjoyed your courses and how much you have got out of them. We're looking forward to welcoming you on more IMDT courses

Rated 5 out of 5 stars

The IMDT has truly transformed my life…

The IMDT has truly transformed my life this year! From the moment I hired an IMDT trainer to help with my Border Collie, I was so impressed by their knowledge and approach that I decided to become a dog trainer myself.

Every course I've attended has been fantastic. The tutors, assessors, and staff are all knowledgeable and supportive, creating a lovely learning environment. I'm so proud to be a certified dog trainer now, and I can't wait to continue my journey with the Level 3 course in January. Thank you, IMDT!

April 13, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi thank you for your review - to hear the IMDT has transformed your life this year is fantastic. Congratulations on your qualification as an IMDT trainer, all your hard work has paid off

Rated 5 out of 5 stars

1 Day Canine Body Language Course

Can not recommend this course enough for anyone wanting to learn about dog body language, I thoroughly enjoyed it! The IMDT trainer was brilliant and extremely informative also covering any questions we may have had at the end of the course. Thank you

November 24, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review it's great to hear you enjoyed the course and found it informative. One of the reasons we prefer courses to be presented live is that it provides an opportunity for questions too - look forward to seeing you on future IMDT courses

Rated 5 out of 5 stars

Excellent Courses

I recently attended a 4-day practical dog training course and a 2-day theory course, and I cannot recommend them highly enough! The experience was incredibly enriching, and I left with a much deeper understanding of dog behavior and training techniques.

The theory course provided a solid foundation, explaining the science behind canine behavior in an accessible and engaging way. It covered everything from body language and communication to understanding the motivations behind different behaviors. I found the information invaluable for building a better relationship with my dog.

The practical sessions were equally fantastic. They offered hands-on opportunities to apply what we learned, focusing on real-world scenarios and effective, humane training methods. The trainers were knowledgeable, approachable, and provided tailored feedback, ensuring everyone could progress at their own pace.

I now feel more confident in handling and understanding dogs, and I’m excited to continue practicing what I’ve learned. Thank you for such a comprehensive and rewarding experience!

November 16, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi thank you for your review and it's fantastic that you found the courses enriching and feel more confident working with dogs and that you're excited to crack on - we're very proud of all IMDT courses and of the IMDT instructors and their skills and knowledge - we're looking forward to welcoming you to more IMDT courses

Rated 5 out of 5 stars

Great Course

The course was easy to access, easy to follow and all from the comfort of your own home. The information on the course was really useful, knowledgeable and relevant.

November 13, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Thank you for your review, our zoom presentations are accessible for all and we’re proud of each course and it’s content

Rated 5 out of 5 stars

Highly recommend!

I have completed three courses with IMDT and found them excellent. Trainers are extremely knowledgeable, equipped to answer any questions, and the course content has the right amount of detail and scope. I've booked three more courses. Highly recommend!

November 24, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Stephanie thank you for your review it’s great to hear you’ve enjoyed your IMDT courses and we can’t wait to see you at your next courses

Rated 1 out of 5 stars

APPALLING!!!

A WEEK LATER AND STILL NO REFUND!!! AS MENTIONED BEFORE THEY ONLY WANT YOUR MONEY!!! ZERO CUSTOMER SERVICE SKLLS ALTHOUGH THEY REPLY TO YOUR REVIEW PLAYING THE GOOD GUY!!
My experience with IMDT has been absolutely appalling. I had to cancel a course due to an extremely difficult personal situation, and their handling of my refund has been nothing short of disgraceful. Despite cancelling well within the 14-day cooling-off period, I am still waiting for my money, and their complete lack of professionalism is astounding.

I have had to chase them over and over again, which is unacceptable and deeply disrespectful, especially given the personal circumstances I’m facing. A reputable company would handle such matters with compassion and efficiency, but IMDT has shown they care more about taking money than about supporting their customers.

The course was due to start this weekend, but I cancelled well in advance and within the legal timeframe, so there is absolutely no justification for delays or deductions. Yet here I am, still waiting, with zero communication or resolution from them.

This company has shown itself to be unreliable, unsympathetic, and unprofessional at every turn. They have caused me needless stress during an already challenging time, and I would strongly advise anyone to steer well clear of them. IMDT cares about one thing only: your money.

November 16, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi thank you for updating your review however your refund was processed for you some days ago

Hi thank you for taking the time to leave a review - we are sorry you are unsatisfied with your experience with the IMDT we never want our customers to be unhappy with our service. We did respond to your email asking for a refund but we were waiting for a few days for your details of where to refund you to come through from yourself. Just to reassure you the IMDT doesn't only care about money, we pride ourselves on offering a good reliable service and we will look into our system and take every measure we can to ensure refunds are made asap - once again thank you for taking the time to leave a review and once again we are sorry you had a difficult experience with the IMDT

Rated 5 out of 5 stars

Another outstanding course from IMDT !

Another outstanding course from IMDT !

I didn't expect too much from a dog walking course tbh, but this blew my expectations right out of the water.
Touching on so many things, from planning, safety, psychology and business strategies, this really delivered.
I've done much with IMDT over the years, but this was absolutely sensational.
I couldn't recommend highly enough.
Thanks IMDT x

October 13, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Rich thank you for your review of the IMDT Dog Walking Certification we're very proud of this course it's a game changer

Rated 5 out of 5 stars

Perfect practical course for dog trainers

Great communication, clear information, a lot of practice, informative pdf notes after course. All in all perfect practical course for dog trainers. Thank you so much!

October 13, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Audinga thank you for leaving a review about the IMDT 4 Day Practical Instructors course, the opportunity for practical training is something we know attendees really appreciate

Rated 5 out of 5 stars

Brilliant course

Brilliant course - a great chance to try out your skills with a range of dogs and compare notes with other knowledgeable people. The trainer was fantastic - perfect balance of support and instruction, with a daily dose of good humour thrown in for good measure. Would highly recommend.

October 21, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Collette thank you for leaving a review. The IMDT 2nd Chance Heroes course is one of our favourite courses, very practical with daily hands on training bespoke to the dogs attendees are training with

Rated 5 out of 5 stars

Second chance heroes

It was a real privilege to work at Cheltenham Animal Rescue and to have a small part in helping these dogs move forward to finding a home. There were a range of behaviours and breeds that we dealt with making it interesting and challenging but we were supported throughout.

October 21, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Liz thank you for your review. You're right the IMDT 2nd Chance Heroes Course is interesting and challenging, no two courses are the same because the dogs attending the course are always different and come with their own issues to begin to work through. Thank you for the work you did with them

Rated 5 out of 5 stars

Going back to basics is a must!

Going back to basics is a must! I've been a dog walker for 7 years and although the dog boarding stopped a few years ago, I feel it's put me in good stead to adapt and make changes within the business. The 'Professional Dog Walker' course covered all aspects that need to be highlighted and the most important thing is the wellbeing and welfare of our doggo family. Thank you David, Nancy & IMDT :-)

October 27, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Colette thank you for leaving a review, the IMDT Professional Dog Walking Certification has tons of relevant and valuable information for everybody working as a professional dog walker and we're really pleased you enjoyed it, and you're absolutely right the welfare of all dogs are at the heart of all IMDT courses

Rated 5 out of 5 stars

I am studying with IMDT - onwards

I am studying with IMDT for quite some time now and they are very helpful and supportive. The support they give is Continuous. Everything is explained very well and they are always there to help with any questions.

November 2, 2024
Unprompted review
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Reply from The Institute of Modern Dog Trainers

Hi Victoria thank you for your review and comments. We always try to help where we can and support everybody who attends any of our courses and are proud of our customer service

Rated 1 out of 5 stars

Order at your own risk

On the 25th of October I purchased a webinar on the IMDT website. I was very excited about it. I got through the checkout and at the end it requested that i create an account, which I did.
I received the confirmation email and certifcate to the correct address and tried to log in. But it did not work.
I contacted customer service to ask for help but the person that answered me was very unhelpful and it felt like she did not read my message. Her answers were generic and useless: "can you please check you're not leaving a space before or after you type it in please" (referring to my login username).

I managed to understand (by myself) that a bug happened on the website and that my account was not registered so I dealt with that (by myself).

BUT now, my purchases are nowhere to be found. I bought something and because of an issue out of my control I cannot acces it.

I contacted customer service again explaining that the website did not register my purchases and that I cannot access them. "If you log onto your IMDT account and in Your Orders your webinars will be in there for you" is the answer I received.
After sending proof that the webinars were not on my account, calling (and no one answering the phone, no matter the day and time), leaving a message with my number and 4 days, I still have no update. Not even a "sorry we are working on the issue". Nothing.
I have read every email again and again to see if there was something I had missed and looked all over the website.

Now I would like a full refund and I am making it public because I don't know how to get an answer anymore.

October 25, 2024
Unprompted review
The Institute of Modern Dog Trainers logo

Reply from The Institute of Modern Dog Trainers

Hi Johanna thank you for taking the time to leave your review - as you know we have resolved the technical issue for you, we always get to the bottom in the end! Rather than being generic and useless our email responses to you were to the point to try to help you navigate through your IMDT account to where your webinars were stored for you

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