www.imperialbamboo.co.uk Reviews 

193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Many people note that the exceptional mattresses and cooling pillows offer wonderful comfort and outstanding long-term durability for everyday use. Consumers frequently share how these supportive products successfully help alleviate chronic back and neck discomfort during the night. Buyers also describe the entire shopping process as thoroughly enjoyable thanks to the welcoming and pleasant store environment. Visitors frequently mention that store assistants are extremely polite, highly knowledgeable, and ready to recommend suitable firmness levels. Furthermore, customers deeply appreciate the attentive customer support team that efficiently handles all questions following a purchase.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the comfort and quality... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the comfort and... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support from specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more

Rated 5 out of 5 stars

Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more

Rated 5 out of 5 stars

Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more

Rated 5 out of 5 stars

Thank you for Imperial Bamboo for this comfortable mattress I really was impress of the customer service and I was welcome to try some of the mattresses in the shop in Stratford Westfield. I was with... See more

Company replied



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4.8

Excellent

TrustScore 5 out of 5

193 reviews

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4.8

All reviews

(193)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought 2 pillows from Westfield…

Bought 2 pillows from Westfield shopping centre.
Both pillows were left 24hrs to expand, they are both wafer thin and nothing like the display pillow, I would not recommend buying anything from the company.

July 14, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 pillows on 23 may 2024 from…

Bought 2 pillows on 23 may 2024 from westfield. Both of them were very firm. Now its not even 2 months one of them start getting softer. I wrote mail to the company and got reply that may be its about temperature and making silly excuses and refuse to exchange it. But during purchase the lady assured us that they will exchange if there is any problem. Worst service

July 12, 2024
Unprompted review

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