Group Imperial Reviews 

Great warehouse and logistics team very welcoming.The manager Carl is spot on, very professional and approachable.

I see now all the other reviews, which now makes sense as quite frankly the products they sell are crap!
Ignore the life time guarantee as it doesn't exist. The company refuse to sort out any issues, telling you absolute rubbish about not using their products on high heats, absolutely laughable. DO NOT BUY.
John Lewis you should be ashamed of yourself for selling such rubbish!

Hi best frying pan ive ever bought. (I dont put pans in dishwasher though) and I use a minute amount of oil . But its still as good as new, after using it for some time.

Amazing family owned company. The brand speaks volumes! Replaced all our cookware with imperial and would never look back. Starting from customer service all the way to the after care team! Amazing product and fantastic service! Step above the rest! Thank you all.

I have received nothing but the best and most caring Customer service from Sophie. I have had to contact the company a couple of times over the last few months due to little problems with my orders. I cannot fault the professionalism and understanding that Sophie has displayed. A wonderful ambassador for Group Imperial. Hopefully Sophie will receive the recognition that she justifiably deserves. Thank you

Ordered a 28cm Neverstick Scoville Frying Pan from Amazon, only when it arrived there was no metal insert in the handle. Contacted Ramona at Scoville Customer Services, and after proof of purchase and claim evidence was exchanged, she arranged for a replacement item to be sent from their warehouse. This arrived 4 days later. Excellent customer service still exists in these modern times! Thank you very much indeed for your rapid action rectifying this defect. Superb 5-Star Service!

The service we received from Sophie & Ramona was absolutely fantastic. We had a problem with the pan set we purchased (handles too hot to handle) and a replacement set was sent out which is perfect. We have never been on the receiving end of such efficient & to be honest outstanding customer service. Will be recommending the Scoville range of cookware to family & friends. Wish we'd discovered it years ago!!

I broke a lid and contacted the company to purchase a replacement. This was dealt with very swiftly and efficiently by Ramona. Great customer service. Thank you.

Recently had a problem with our pans under guarantee and made contact with company. It was dealt with by Sophie - who has mainatined the contact throughout, which is so useful in not having to explain the problem to someone new who gets involved like so many companies. Sophie is a star asset to the company, she is understanding, considerate and so helpful - thank you and also to the company for what can only be described as excellent customer service.

I had an issue with a product purchased from the firm. I contacted the group and I received a quick and efficient response. My product was replaced at no extra charge. Very pleased with the excellent service that I received. Thank you.

Great customer service after experiencing an issue with one of our pans after just over a year.

Replacement sent, guidance given and all sorted - including the pan arriving in under 2 weeks. Thanks you!

I have a few Scoville pans and love using them. I had a problem with one of them recently and contacted Sophie at Imperial. She immediately took the matter in hand and dealt with it quickly, efficiently and professionally. She replaced the faulty pan without question or delay. I was so impressed with her I told her her employers were lucky to have her on staff. Now I would say to Imperial do what you can to keep Sophie on staff ......... she is a very valuable staff member.

Faulty milk pans.

Had a problem with Two Scoville milk pans purchased in March 2022. Romana to the rescue. Efficient, caring and so professional. She was patient with my lack of IT skills and my attempts to download photos. Being 77 years old is my excuse but not everyone makes allowances for people in my age group. However, common sense prevailed and replacement items are being despatched. Well done . Top marks .

Spoke to Ramona via email, who was the loveliest person. Promptly arranged to send us a replacement lid for a pan we got in December 2021. No awkward questions asked like some companies, which normally makes us feel like we are trying to con them into sending products! All our cookware will be purchased from Scoville moving forward.

Top quality product and excellent customer service.
Provided prompt service, appropriate guidance and resolved the matter efficiently.
Highly recommend.

Excellent customer service, no quibbles

What excellent customer service and support of their products in every way. Cannot be faulted in any way. Highly recommended.
Thanks to Sophie for handling things so effectively and efficiently.

Problem with item promptly and expertly sorted. Thank you Ramona, excellent customer service.

Excellent pans and customer service - would highly recommend!

Sophie was excellent. Kind, attentive, very quick at responding and excellent at communicating their assessment of our breakage and quickly rectifying it. A small hiccup with the product sent was rectified within 3 days - well impressed and it gives us huge confidence in buying Neverstick/Easiglide products. Thanks very much Sophie!