G.B.C Reviews 

Wouldn’t give any stars if I could. Although there was no problems with the boiler install. We have not even had our first annual service. No contact from Impragas, have now found that they are no longer in business. This obviously means that no 10yr servicing deals are going to be honoured. Total rip-off, I thought that Sir Alan Sugar was part of this company, is he part of this scam?. No website anymore, no phone, no chance.

impragas.co.uk Have cheated me too! we had a new boiler from them, now we have lost the 10yr boiler service , sounds like they have done the same to so many of us, no email reply, no Nothing :( They dont even deserve 1/4 of a star England

very bad company , sold up and closed down, impossible to contact them our ten year service and guarantee are completely worthless we have been conned.

We had the Valiant boiler fitted through Impra-gas and the installation was carried out by a fairly local company. The engineer did a brilliant job of installing the boiler and it has run for over a year without problems. However I have tried for week to get in touch Impra-gas to no avail. Can't get an answer out of them either by phone or e-mail. A 10 year warranty was part of the deal.

heard they were sold in January but now the whole company seems to have gone bust - no reply to the usual number. I had a boiler and cylinder installation from them 2 years ago along with 10 year warranty/free servicing but how can this now be enforced ? Need to find out from the trading standards or wherever what my position is and whether I can claim compensation for being mis-sold a service they are unable or unwilling to provide. The company has dealt shabbily with its customers not even bothering to advise them of what was going on. The directors should be sued for malpractice.

Have been trying to contact IMPRAGAS to get my free boiler service and have had no luck it looks like they have vanished don’t get anything done by this company

Sadly I have to write that I am unable to contact Impra Gas. We have a number of issues that need sorting, not the least of which is the hot water mot working. Again!

We were not able to update the Gas Safety during to what they told us and the impact of COVID-19 on their ability to come out, but if this is connected to why we do not have hot water, I will be following up with support from the Ombudsman.

Eighteen months ago I had Impra gas install a new boiler and to fit thermostats on all my radiators. The plumber arrived good and early and commenced taking my boiler out, but could not do any more work until the boiler and thermostats arrived. Around 4 wasted hours until the boiler was delivered and this was fitted, but only 1 thermostat was delivered. There was some trouble fitting the Nest controller and a separated electrician was called in. A few days later the rest of the thermostats arrived and a separate gentleman came and fitted them.

All appeared well until some months later I noticed that the central heating had a mind to its own. It was scheduled to come on at 0530, off at 0930, on again at 1600 and off at 2145. However, it started coming on anywhere between 2300 and 0300; the only way I could control this was not via the Nest controller, but by switching off the power to the boiler. This I found was practically the only way I could control the central heating.

I e-mailed Impra gas and was given a customer number, but that was all. I telephone several times in the following months and was told that a technician would phone me back and he would explain what needed to be done. No-one ever phoned me back. At one time I phoned a gentleman and he told me to contact a local plumber to sort out the problem.

Finally, just over a year from the fitting date, I phoned again and was told that I was out of warrantee time. I explained that I had been contacting Impra gas several times during the last year, but he insisted that the warrantee was only for a year. However, I had, what I thought was a 10 year warrantee which was part of the sale.

As various faults would be indicated, I called in someone to do the annual service. I was told the boiler was fine, but the system needed a full system power flush. Looking back at the Impra gas quotation I noticed that I paid for this to be done, together with the 10 year servicing; neither was carried out.

I now have to pay for a full system power flush, annual servicing and get an expert in to sort out the Nest controlling system.

Have nothing to do with Impra gas.

We had a boiler fitted by Impragas of Peterborough but now that our free boiler service is due we can,t find them or get any information other than they have been sold in March to Andy Scott of Rel Capital

I've been having trouble contacting them to arrange my first annual boiler service - the free 10 year service sold to me which now doesn't exist. This is simply shocking and to read from reviews here about their phoenixing.
Thank to the person who has left information about how to complain and seek compensation which I'll be trying. Has anyone actually got anywhere with anyone?

Will their be any redress for customers like myself who have paid for a 10 year service agreement with IMPRA GAS which I assume will no longer be honoured now that they have gone into liquidation and apparently started up again under a different name.Surely,the appropriate authorities cannot allow them to get away with this?.

Like many others trying to contact Impragas to book in first service as also received 10 years worth of servicing in the package, phone just cuts you off, no one talks to you on chat, when phone was working it just said "offices are shut", appreciate it is not normal times but surely in this day and age someone would be working at home but instead they just completely shut and sod any of their customers, disgusting service - not recommended!!!!

Like so many others, my boiler fitted by this firm last year is now due for its first service (10 years free servicing as part of the sales pitch) it seems that trust pilot is the only way of communicating with them currently, they don’t answer the phone or email, I would advise anyone thinking of a new boiler to go elsewhere

Shocking. When I checked the documentation from Imprag-Gas, I found false company numbers, false contact number and the contact details given are pointless because they never answer or actually get back to one.

Impra-Gas provided me with a form which detailed the Customer complaints Policy and process when I had my install done, however the tel number they list
is for Plusnet and not the Financial Ombudsman Service. Another deception on the part of Impra-Gas.
The Director at he time Joseph VALENTE should be personally held to account for what has happened.

Every customer that has been cheated out of their after sale service and the 10 year warranty & Service plan should pursue compensation. Customers need to stand to together and take action. We will be helping each other by all of us bringing this to the attention of the authorities. The government if need be. BBC Watch dog too.
Below are the options for dealing with this dishonest behaviour.
Contact the Financial Ombudsman Service on 08000234567.
(The Financial Ombudsman had Impra-Gas & VBH ASSETS Ltd under their jurisdiction until the 15th April when they (VBH ASSETS) notified of their intention for Liquidation.) The fact that Impra-Gas questionable dealings with customers occurred before the 15th April 2020, this would very likely make Impra-Gas accountable.)

Customers can get in touch with the Financial Conduct Authority (FCA). (Tel: 08001116768) They have details of VBH Assets Ltd dealings. Provide the reference number 752241 for VBH ASSETS LTD. the FCA can possbly help with this situation as it was a service customers paid for but was never delivered.
Compensation should be sort.

The next Avenue for compensation is the
Financial Compensation Scheme on 08006781100.

Because Impra-Gas was installing Gas Boilers and an after sale service, a complaint should be made to the the "Ombudsman Service for Energy" on 03304401624. email enquiries at os-energy . org

If you paid by bank card or credit card your ban will be able to track the payment and you should be able to seek compensation via that avenue too. You can contact you bank and raise a "Section 75 Chargeback" for compensation. I customers paid for a 10 year servicing package you should request compensation for the service not delivered.

Another avenue is the Citizens Advice & Trading Standards– 03444111444
Trading Standards will be able to document your comlaint and provide a way forward for possible compensation and redress.

I have been misled by Impra-Gas (VBH ASSETS Ltd)-Joseph VALENTE. Although sold to investment company REL Capital (owned by serial entrepreneur Andy Scott), I feel as if they are all involved in a cunning deception.
The fact that ImpraGas employed 70 people at its Peterborough head office and has an annual turnover of £10 million, with recent sales reaching £1 million a month, it does not make sense that they would suddenly be declared imsolvent.
The UK government need to investgate these company dealings and sudden liquidation immediately after changing its name a couple of months ago.
This looks very suspicious. I for one am not happy and recommend customers seek compensation immediately whilst you can. Check the bank details of the account your payment was sent to so your bank can possibly reverse some or all of the charge if you feel you have been cheated.

The UK does not want dishonest dealings from companies. Lets try get something done about this.

This is a shocking company. They claim to service your boiler for 10 years however the number is not a valid as it puts you through to a finance company and they do not respond to emails. DO NOT BUY ANYTHING FROM IMPRAGAS!

Do not use this company, they are a bunch of crooks , once they’ve taken your money they have no interest in customers, they’ve not paid hundreds of engineers nationwide .... avoid avoid avoid.... staff and subcontractors are being ignored and been left with out wages since April, there’s so many reputable gas companies out there this is not one of them

Hi,
What's going on Impragas. Trying to contact to obtain my yearly service as per your contractual agreement we took out following my July 18 installation. I understand the current situation but its untrustworthy and potentially unsafe to leave current clients in limbo over their boiler servicing or issues.
Maybe the current take over "I think we were all unaware off" myself included until I typed in search Impragas. I really hope I do not have to fund servicing and any potential breakdown repairs from my own pocket otherwise I will be taking legal action. I took out this contract as it clearly sold me on your fantastic package and promises, I hope I've not been sold down the river?

I had a boiler installed by ImpraGas on the 5th March 2020. It was installed by Keith who did a very poor installation job and left loads of mess. His care and attention to any part of the job was diabolical! We had to have several visits by two other engineers to put the (too many to mention) problems right, the second engineer even had to come back twice to put right his own poor workmanship. The impraGas management very soon became unhelpful. I was promised a phone call from the national manager several times on the matter, none of which happened! I was just fed lie after lie. While all this was going on they even had the cheek to pester me for payment for the boiler servicing contract, which I am very glad I resisted paying because from what I now know of the company I would not trust them to carry out the servicing!
This is a most dishonest and unreliable company- Avoid at all costs!

It would seem from recent reviews that the only way to get a response from this company is by posting a review on here, so having already left a one star review to no avail I thought I'd have another go.
I was never told about a 30 day time limit for booking a service, but that is purely academic as it would be easier knitting with fog than to get hold of anyone to actually book a service, so any time limit has long passed for me! I was disgusted to see that Impragas are still installing new boilers when they have totally failed in their obligations to existing customers, and am amazed that their rating on Trustpilot gives 4 stars, the list of recent reviews I've just read all give them just 1 star....and I wouldn't have given them that if there was a facility to give zero. Sadly I paid the bill in full so don't have the leverage of refusing to pay or they wouldn't get a penny out of me.
So, whoever you are who reads these reviews, perhaps you could get in touch and arrange for me to be reimbursed for my plumbers bill and to arrange for my ceilings to be repaired and repainted. And while you're at it you can do the service I've been trying to book for months. Failing that it looks like I'll be going down the legal route to claim reimbursement, and I'll be contacting trading standards and anyone else I can think of. National Installer Of The Year my a**e, you're a bunch of cowboys.

That company is really strange.
They are able to respond for truspilot review but they're unable to respond for my emails.
I recommend avoid that company. That what they promise about 10years free service is a myth.