iMyFone Reviews 

8,085
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses, professionalism, and genuine dedication when solving technical issues. People note that the staff is exceptionally helpful, polite, and efficient in guiding them through various software problems with great care. Reviewers note that communication is smooth, and representatives always go above and beyond to ensure complete satisfaction. However, some customers also noted experiencing significant delays or unhelpful responses from support when dealing with complex refunds or troubleshooting. Consumers occasionally reported difficulties regarding product functionality limits and expressed frustration over a lack of proper follow-up communication.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the swift, professional, and dedicated... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as swift, helpful, and... See more

Response time

Clients share positive opinions on response time, consistently highlighting the swift and efficient support... See more

Service

Customers consistently note positive experiences with service, highlighting quick, courteous responses and... See more

Product

People report ambiguous experiences with product, as opinions on different items vary widely. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the D-Back Data Recovery Kit. Although it wasn’t able to fully recover the data I needed, the customer service team provided me with thoughtful advice, for which I am very grateful. I... See more

Company replied

Rated 5 out of 5 stars

If only I had paid more attention to regular back-ups in the cloud I wouldn't need to use iMyFone :) When my iphone bent and went into recovery mode the other software recommended by chatGPT was not a... See more

Company replied

Rated 5 out of 5 stars

Incredible customer service! Special thanks to Kiki from iMyFone AnyTo!⭐⭐⭐⭐⭐ I had an issue with my subscription, but the customer support team handled it amazingly well. The problem was completel... See more

Company replied

Rated 5 out of 5 stars

Rene provided fantastic support. he was not only quick to respond but also proposed a very reasonable solution, showing a deep knowledge of the product. Overall, his professionalism and genuine custom... See more

Company replied


Company details

  1. Electrical Appliance Wholesaler
  2. Electronics Store

Written by the company

iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,085)

975 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was kind and courteous.

The service was kind and courteous.
I also appreciate the prompt response.

June 7, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

Rated 5 out of 5 stars

Ayden’s service is good.

June 7, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Excellent and professional customer support by Rene

I recently contacted support regarding some confusion with the software's features and device usage. I am incredibly impressed with how professional, sincere, and efficient the customer service was.

A special thanks to Rene, the technical support specialist, who handled my case with utmost care. Rene listened to my feedback constructively, provided clear explanations, and offered a very fair solution that was processed incredibly fast. The refund was credited back to my account almost immediately after our confirmation.

I will definitely continue using the application. Seeing how dedicated they are to customer satisfaction, I am confident they will keep enhancing their software and voice quality in the future. I highly recommend them, especially for their outstanding customer support. Thank you, Rene!

June 6, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

Rene was very helpful and made sure all…

Rene was very helpful and made sure all my questions were answered and that I was satisfied

June 5, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

René put effort in understand my…

René put effort in understand my problem and helping me

June 5, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

Rated 5 out of 5 stars

my experience make it great the refunds…

my experience make it great the refunds you will give me back and cut only 14.99 dollars and give me back the refunds because of the support of the employe ther named Rene she was so good to support me get my refunds back in 2 days as she said thank you very much

June 5, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Quick support and very dedicated.My…

Quick support and very dedicated by iMyFone Supporter:Rene.My problem solved.Rene support me very much,thanks

June 5, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

Respectfully and gracefully treating

Respectfully and gracefully treating

June 4, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

Rated 5 out of 5 stars

Customer service responds quickly and customer friendly!

Customer service responds quickly and strives to resolve the issue positively for the customer. Very good! Thank you Ivy!

June 4, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Thank you

Thank you, Sarah, for your work in satisfying the customer and gaining his trust.

June 4, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

Watermark free issue

I got a watermark free problem after subscription, and my case was followed up by Sia. The response was quick and my problem was solved upon followed the suggestion by Sia.

June 3, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Even though the software didn't work…

Even though the software didn't work out for my device. There customer service was excellent. Kiki helped me get a full refund and was there with me every step of the way. Thank you Kiki!!!

June 2, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick response, special thanks to angela for helping me

June 2, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

They explained it kindly and found a…

They explained it kindly and found a compromise.

June 1, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Excellent Customer Support from Sara!

My customer support representative Sara was very friendly, helpful, and provided quick feedback! We were able to work out a solution to an issue I had with iMyFone AnyTo and I'm very thankful to have gotten the service that I recieved!

May 30, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! Special thanks to Kiki from iMyFone AnyTo!⭐⭐⭐⭐⭐

I had an issue with my subscription, but the customer support team handled it amazingly well. The problem was completely and smoothly resolved on the very same day! I am incredibly satisfied with how fast and efficient the service was.
I would like to give a special thanks to Kiki for being so helpful, polite, and quick to resolve my issue. Everything with iMyFone AnyTo is working perfectly now. Highly recommended!

May 24, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 1 out of 5 stars

Charged for 3 Day Trial

Offered a 3 day free trial then charged. I cancelled the exact same day as the free trial started and was told that I was ineligible for a refund.

May 22, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
iMyFone Support Team

Rated 5 out of 5 stars

I had an issue with an unexpected…

I had an issue with an unexpected subscription renewal and contacted iMyFone support for help.

At first, the refund process was not straightforward, but Kiki from the support team continued to communicate with me politely and patiently throughout the conversation. In the end, they were able to arrange a full refund for my case.

I really appreciated the professional and respectful customer service. Thank you to Kiki and the iMyFone AnyTo support team for handling the situation seriously.

May 23, 2026
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

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