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Incontinence Supermarket Reviews 

10,456
•
TrustScore 4.5 out of 5

4.5

Medical Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very simple and straightforward, and the available prices are extremely affordable compared to alternative online stores. People also deeply appreciate the prompt and discreet delivery of high-quality products, consistently noting that support staff are remarkably helpful and responsive. However, some customers also noted recurring issues with courier reliability and occasional delayed deliveries causing noticeable inconvenience during especially busy periods. Reviewers explicitly expressed frustration when parcels were left insecurely on doorsteps, mishandled during transit, or packed insecurely within flimsy boxes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficient... See more

Order

Consumers find order to be positive, highlighting that the website is easy to navigate and placing purchases... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and reliable... See more

Service

Reviewers highlight positive aspects of service, noting that placing orders is straightforward and the team... See more

Price

Clients share positive opinions on price, consistently highlighting very competitive and affordable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully,... See more

Company replied

Rated 5 out of 5 stars

Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more

Company replied

Rated 5 out of 5 stars

Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more

Company replied

Rated 5 out of 5 stars

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more

Company replied

Company details

  1. Medical Supply Store
  2. Toiletries Store

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(10,456)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My first order

This was my first order with this company, order arrived very quickly. Extremely well packaged. I will be ordering again when needed from this supplier.

July 15, 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your 5* review.

Rated 5 out of 5 stars

Great Service

I was having internet problems so rang the company. Excellent service from the lady on the phone. Delivered on time.
Will definitely use this company again.

July 14, 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Delivery - psnts

Pants are just like other brands.

Delivery very slow

July 13, 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 5 out of 5 stars

Easy to order

Easy to order, competitive price, and delivery spot on.

July 13, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Easy to order

Easy to order. Quick delivery. Good prices.

July 12, 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 5 out of 5 stars

Always quick and helpful when ordering…

Always quick and helpful when ordering used next delivery to ensure it came quick as ordinary delivery can take 4-5days which I do get fed up with so every now and then I pay next day but I always order from you thankyou

July 13, 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 2 out of 5 stars

Took a week to deliver

Took a week to deliver, BUT when pointed out, delivered the same day

July 11, 2026
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Reply from Incontinence Supermarket

Thankyou for leaving a review. We apologise for the delays with the delivery.

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