Incontinence Supermarket Reviews 

10,456
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very simple and straightforward, and the available prices are extremely affordable compared to alternative online stores. People also deeply appreciate the prompt and discreet delivery of high-quality products, consistently noting that support staff are remarkably helpful and responsive. However, some customers also noted recurring issues with courier reliability and occasional delayed deliveries causing noticeable inconvenience during especially busy periods. Reviewers explicitly expressed frustration when parcels were left insecurely on doorsteps, mishandled during transit, or packed insecurely within flimsy boxes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficient... See more

Order

Consumers find order to be positive, highlighting that the website is easy to navigate and placing purchases... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and reliable... See more

Service

Reviewers highlight positive aspects of service, noting that placing orders is straightforward and the team... See more

Price

Clients share positive opinions on price, consistently highlighting very competitive and affordable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully,... See more

Company replied

Rated 5 out of 5 stars

Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more

Company replied

Rated 5 out of 5 stars

Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more

Company replied

Rated 5 out of 5 stars

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more

Company replied


Company details

  1. Medical Supply Store
  2. Toiletries Store

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(10,456)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

This is the second time in a row!!

This is the second time in a row that my order of 4 packs came in 2 boxes on 2 different days, why cant they all be delivered at the same time!!!

August 3, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review. Please accept our apologies for the delays with the order

Rated 5 out of 5 stars

Tried to order on the website but…

Tried to order on the website but unable to check out. (Frequent occurrence) As usual a telephone call to a helpful staff member made the order easy.

August 3, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

GOOD SERVICE

Having my order on repeat is great and works well for me. The only problem i have is about the delivery which was just dumped in my front garden, open for anyone to steal. I was at home and nobody knocked

August 2, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

My first time using

My first time using incontinence supermarket. Good selection of pads at a good price. Delivery very quick

August 2, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Reliable service

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if necessary. Very satisfied with the service.

August 1, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

the delivery driver did not wait for me…

the delivery driver did not wait for me to answer the door .He left the parcel in full view of anyone passing who could have taken it.

August 1, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review. We do apologise for the experience you have had on this occasion.

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, first class prod, and competitive prices

July 31, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Thank you very much

Thank you very much. Professional and reliable company. I ordered already 4 times, and everything went good.
Very kind a helpful staff 😊
Jolanta

July 31, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

Very much like tena

Very much like tena, but not as thick, so don't last as long.

August 10, 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 3 out of 5 stars

Website is problematic still

Your website very often fails to operate correctly - esp on the going to payment part. This is concerning and I have had to phone an order through a few times. It all mean the process of ordering takes far longer than it should.
Product, price and delivery are fine but if I have same problem next time I will go elsewhere

July 27, 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us a review.

Rated 5 out of 5 stars

Easy to order and delivered promptly

When my dad, aged 91, first need continence pants I used to buy them weekly from the supermarket, it cost a fortune and was so inconvenient.
I was recommended Incontinenece Supermarket by my dad’s social worker and have been very happy with it: ordering online is easy, delivery is quick and the cost is reasonable.

July 29, 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

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