Stay clear of them
Stay clear of them , they cost me $25k in HVAC repair cost in a recent home inspection
July 2, 2022
Unprompted review
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2.9
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After an insurance claim in October 21…
After an insurance claim in October 21 we were put through to Independent Inspections, they in great detail explained that due to buying power, deals with fitters and relationships with insurers that a carpet supplied by them would be of a far higher value than any cash settlement so we agreed to allow them to supply the replacement, in the next breath they said that they had no fitters in our area and we would have to accept the lower payment.
Back to our insurer and with threat of the financial ombudsmen they found a fitter, we then had a home visit by one of there staff to choose / order the carpet. I should have realised what we were in for when he advised that we should not pay the excess or an upgrade fee until the carpet was in and ready for fitting.
Mid November we get a call saying the carpet was in, rather than arranging to have it fitted during the Christmas period we agreed an early January call to organise fitting dates.
Throughout January, February and into March there must have been a dozen calls with Independent Inspections trying to pay the excess (they would say they couldn't take payment over the phone, send out dead links for on-line payment, arrange calls where they could take card payment then either blame working from home or system problems for either not calling back or for not being able to take payment - another complaint to our insurers and 24 hours later they managed to take our payment over the phone.
48 hours later (once they were in receipt of our excess and upgrade monies) they call to say sorry - we would have to accept the original lower payment as they have no fitters in our area.
Once again complaining to our insurer Independent Inspections find a fitter and arrange for an early April fitting (claim was originally made in October).
Today they fitted the carpet - we have just found a lump where the fitters have dropped / left something under the carpet while fitting - contact Independent inspections to be told the fitter can't return as he is too far away.
Now on hold for yet another complaint to insurance company.
April 7, 2022
Unprompted review
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