Indigo Furniture Reviews 

560
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Now that Indigo furniture has ceased to trade a quick search brought me to Ashton and Coleman. they produce direct replacements for all Indigo beds, tables and other items.

Rated 5 out of 5 stars

Have just taken delviery of these beautiful peices of bedroom furniture for my daughter's bedroon, she is very happy. Plank - Crofter's Bed/Narrow Beside/5 Drawer Tall boy. David & Sean delive... See more

Rated 5 out of 5 stars

Great Products & Fabulous service. The Sales Staff, especially Ali were so helpful in assisting us with our purchases. The two delivery men were also very professional & caring in what they did. The p... See more

Company replied

Rated 1 out of 5 stars

Trust pilot. Why you re deleting the post of customers like me are putting into helping others to stay away from this company or any new company the ex-owners of Indigo are setting up. They h... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Information provided by various external sources

Lovingly made solid wood and distinctive leather furniture, handcrafted in sustainable Plank, Oak and Ash using traditional techniques; sealed with renowned guarantees.


Contact info

4.2

Great

TrustScore 4 out of 5

560 reviews

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4.2

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(560)

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Rated 5 out of 5 stars

Fantastic furniture & service

To Whom It May Concern:

Our Plank 4 poster bed was delivered this morning.

Wow! David and Dan, the delivery guys were fantastic!

They let us know when they were coming, were so considerate and built the bed swiftly.

Not only does the bed look fantastic…the delivery service gets 11 out of 10.

Well done all,
Richard C

October 27, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Richard

Thank you for taking the time to let us know how your delivery went. I will make sure your comments are passed on to David and Dan. I am so pleased to hear how happy you are with your new bed.

We hope to see you again soon.

Rated 5 out of 5 stars

Very happy customer!

A special nod to the delivery guys, Sean and Dan F - they delivered and installed our bed at lightening speed and did a fantastic job. The bed looks amazing, is fantastic quality
and I would certainly use Indigo again.

October 27, 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Davey,

Thank you for taking the time to let us know how your delivery went. I will make sure your comments are passed on to Sean and Dan.

We hope to see you again soon.

Rated 2 out of 5 stars

Brilliant Sales and Delivery - low score for Customer Service

Firstly - the delivery chaps are excellent...Sean and Phil. They had to come back for a repair and were outstanding.

Secondly, sales department also excellent.
Sadly my experience outside of customer service was dire. The drawers on my lovely furniture warped twice and were unusable. Most unfriendly people dealing and never getting back in touch . 9 months into ownership and I can only hope they don't warp again - apparently it is to be expected!

October 24, 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Paula,

Firstly, please do accept my apologies for any disappointment we have caused you. At Indigo we pride ourselves on our exemplary customer service and I am disheartened to hear that has not been your experience with our After Sales team.

Whilst swelling and warping can happen due to the natural product we use and the different environments our furniture is placed in, we do understand how frustrating this has been for you and we are very sorry for the inconvenience.

I do understand from our After Sales team that this has now been resolved, should that not be the case or if you have any further issues please do not hesitate to get in touch with myself personally using - sales@indigofurniture.co.uk with the email for the attention of Hannah Fry.

Rated 5 out of 5 stars

A brilliant shopping experience

Scott and Sean delivered our lovely indigo bedroom furniture on Fri 12/10/18. The lads were both really polite and delivered a first class service in putting our furniture together in record time, so tidy and efficient too.

The plank bed and matching dressing table and chest of draws are fantastic quality and were exactly what we were looking for. We ordered because we have had a wine rack from indigo before and loved it. The showroom was absolutely outstanding.

We are thrilled with the results, a brilliant shopping experience!

October 20, 2018
Unprompted review
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Reply from Indigo Furniture

Hello Claire and Mark,

Thank you for your wonderful review. I am so pleased to hear how well your delivery went and I will make sure your comments are passed on to Scott and Sean in our delivery team.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Indigo - Sally L

I recently purchased bedroom furniture from Indigo. Quality and workmanship is first class. I couldn’t be more pleased with my furniture it is absolutely beautiful. The service I received, from my initial purchase to the two guys who made the delivery, was first class. I would have no hesitation in recommending Indigo to my family and friends.

October 19, 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Sally

Thank you for taking the time to let us know how your recent delivery went. I am so pleased to hear how happy you are with your new bedroom furniture.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolutely over the moon with my mirror…

Absolutely over the moon with my mirror :) it’s gorgeous!

Also, Thanks to the Dan and Kev for being so helpful on delivery. We’ve ordered from a lot of company’s over the years and the service has been poor where as Dan and Kev couldn’t have helped more.

I will defiantly be recommending you to family and friends.

October 19, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Sarah

Thank you for your wonderful review, I am so pleased to hear everything went well with your delivery. I will make sure your comments are passed on to Dan and Kev.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fabulous furniture and buying…

Fabulous furniture and buying experience. From ordering with Mariona to the excellent delivery/ installation by Sean and Dan L with all packaging cleared.

Highly recommend, this was my first purchase and I’m looking forward to my next project to be able to complete it with Indigo for the luxury finishing touches.

October 16, 2018
Unprompted review
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Reply from Indigo Furniture

Hello Stephen

Thank you for your review, I am so pleased to hear how well your delivery went. I will make sure your comments are passed on to Mariona at our Harrogate showroom and Sean and Dan in our delivery team.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

We have Indigo'd our whole house!

We've had nothing but great service and great products from Indigo. We have it around our whole house now. Recently had a delivery cancelled on the day due to a van breakdown. When it was rearranged and delivered the guys were very apologetic. They also helped my 4yr old son feel involved in the delivery (even tho he clearly couldnt do anything!)
Would not hesitate to recommend this furniture.

October 12, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Lesley

Thank you for your review. I am pleased to hear how well your recent delivery went. Please do accept our apologies for the inconvenience of the first cancelled order, we really appreciate your understanding for this.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Another great delivery from Indigo

This was not the first time we have ordered furniture from Indigo and definitely wont be the last.
The website is easy to order from and the dimensioning and details of the furniture allow easy checking that everything will fit.
On our first order we were sent samples of the timber to select the finish we preferred.
The furniture is absolutely solidly built and is either brought in ready built or part assembled to fit in the room.
The delivery teams have also been excellent, keeping us up to date with times for delivery and then taking great care when moving the furniture in to place.

October 12, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Grahame

Thank you for taking the time to let us know how your recent delivery went.

I am delighted to hear everything went well, I will make sure your comments are passed on to our drivers.

Thank you for your comment regarding ordering on our website, we always value our customers feedback on this.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Thanks Indigo for great products and…

Thanks Indigo for great products and service. We ordered a new bed, mattress and sofa. They look fantastic and are really comfortable.

We had a slight hiccup in that the sofa didn’t fit through a doorway first time round. No drama, Indigo came up with a custom version that did.

Brilliant customer service throughout from Christine and the rest of the team. The delivery drivers are great, on time and care about the product they are delivering.

Don’t hesitate, order today. You won’t be disappointed!

October 6, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Jon,

Thank you for taking the time to let us know how happy you are with your new furniture. I am so pleased everything went well and we were able to get the sofa sorted out for you. I will make sure your comments are passed on to our drivers and Christine in our After Sales team.

Rated 5 out of 5 stars

Fantastic table and chairs and the…

Fantastic table and chairs and the delievery team were great. Deffo use you guys again.

October 4, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Robert

Thank you for letting us know your recent delivery went well.

We look forward to hearing from you again soon.

Rated 5 out of 5 stars

I have bought a couple of items from…

I have bought a couple of items from Indigo. They are very well made, beautiful looking items of furniture that will last a lifetime. My 10 year old sofa is only just wearing in and looks lovely. They are also very comfortable and the customer service and delivery are outstanding.

September 30, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Gee Cross-Girl

Thank you for your review, I am so pleased to hear your sofa is wearing in well.

We hope to see you again soon.

Rated 5 out of 5 stars

Absolutely amazing from start to…

Absolutely amazing from start to finish. Received our plank bed today and we are utterly in love with it. Sales great, showroom amazing, delivery great and after sales.
Even the care package came in a wooden box with a brush and tins of wax to keep our bed looking amazing. It’s the best piece of furniture in the house. The smell of waxed wood is beautiful. Can’t wait to add more pieces to our home.

September 28, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hi Michael

Thank you for taking the time to let us know how happy you were with your recent Indigo Experience.

I couldn't agree more, we love the smell of our freshly waxed furniture in the showrooms. We hope to see you again soon.

Rated 5 out of 5 stars

Wow!

Wow, our Indigo leather corner square arm sofa is a quality piece of furniture, and so comfy I keep falling asleep on it by accident whist watching the TV! my husband, who just went along with my decision to buy this sofa is blown away, and cant stop raving about it, plus the heavenly aroma of leather when you enter the room, the dogs love it too, fortunately it is so huge theres enough space for three irish setters and two humans, plus they do look lovely against the leather, the room is now having a total make over to showpiece this amazing piece of furniture, saving up for some more pieces!

September 28, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Rachel

Thank you for your lovely feedback, I am so pleased to hear how happy you are with your new corner sofa. We are happy to hear it gets a furry stamp of approval too! I bet they look great against the leather!

Good luck with your room makeover, we hope to see you again soon.

Rated 5 out of 5 stars

Perfect service

Thank you for the prompt delivery of my new Indigo furniture. David and Dan were very courteous on arrival and removed their outdoor shoes before coming into the house, how refreshing it is to see people respect others homes.
I love my new cubes and they will fit perfectly into my office and I really appreciate the care kit provided which your drivers left with me (they explained how to use it). So it’s a thumbs up 👍 from me and no doubt I will be making additional purchases in the future.

September 27, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello KLS

Thank you for your wonderful feedback. I will make sure your comments are passed on to David & Dan.

We are really pleased to hear how happy you are with your new furniture, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Quality Furniture from a Quality…

Quality Furniture from a Quality Company
We ordered various "Plank" Items, a Midi Bookcase, Side Table, Telephone Table and Midi TV Cabinet. All items were finished to a high standard and were exactly as described. The service from Indigo was also top notch from initial order through to delivery. Highly recommended +++++

September 25, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Kevin

What a wonderful review, thank you so much for taking the time to let us know how pleased you are with your new Indigo Furniture.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very stylish and well made furniture

Very stylish and well made furniture We started with a large leather corner sofa. Next was a 2 seater then a superkingsize bed. Delivered efficiently and with great customer service. Will definitely be going back and would recommend to anyone.

September 25, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Tony,

Thank you for your wonderful feedback. We are so pleased to hear your recent deliver went well.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolutely beautiful solid wood…

Absolutely beautiful solid wood furniture, well worth every penny
Brilliant customer service especially Christine who was amazing

September 18, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Wendy,

Thank you for your lovely review, I am so pleased to hear how happy you are with your new furniture. I will make sure your comments are passed on to Christine in our After Sales team.

Rated 5 out of 5 stars

Purchase from Harrogate Store

We have previously bought furniture from Indigo and were confident of the quality, however, the experience of actually going in to the Harrogate store where Mariona was able to provide us with all the information we needed was invaluable. We are very happy with our purchases and grateful for the excellent service.

September 15, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there John,

Thank you for your review, I am so pleased to hear you enjoyed your experience in our Harrogate showroom.

We hope to see you again soon.

Rated 5 out of 5 stars

First class experience of Indigo. Jill and Kevin

We have taken delivery of our King Sized Plank Bed which was "First Prize" in a recent local raffle. How delighted was I to be the winner! This prompted us to invest in a new mattress so we ordered the exclusive Memory Pocket 2000 king size mattress from Indigo, and two large plank drawers to fit underneath the bed. Wow, how gorgeous the whole package is, so delighted with the workmanship and quality of everything. The delivery experience was first class, thank you Sean and Dan L, so very helpful and obliging, overall a mega first class experience. Thank you Indigo for donating the bed as the raffle prize in the first instance and for guiding us in the purchase of the other products to enhance our bedroom. We can, and will, thoroughly recommend Indigo to friends and family. A unique experience.

September 14, 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Kevin,

Thank you for your kind review. Congratulations on winning your new bed, I hope you are enjoying the Memory Pocket mattress - it is my personal favourite!

I will make sure your wonderful comments are passed on to Dan L, Sean and our incredible workshop.

We hope to see you again soon.

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